What is wrong with this company? Why can't they inform you of bandwith increase?
I get plenty of messages telling me that I'll have to pay if i exceed my allowance, both for the internet and for my phone.
However, i've been paying $48.99 for Express to get 60Gigs whereas since March, you're allowed 70 Gigs. Apparently, it is too bloody difficult to inform people that they now get better service! If i hadn't checked the website, I'd never have known. Not only that, you'll now have to pay more per month for the modem if you want to upgrade.
Seriously, if this company didn't have a monopoly, I would be out the door in seconds. One of the worst companies as far as proactive customer satisfaction is concerned.
Re: What is wrong with this company? Why can't they inform you of bandwith increase?
GDkitty. Not everyone got the latter in the mail. I know a few people that never got the latter explaining this.. Also if you read a few pages here & on a few other forums you will see a lot of people never got the latter either. Doubt it got lost in the mail seeing as the address are the correct ones. Rogers just failed to send the latter out to everyone explaining this.
I never knew i got 70GB until i started reading it on here actually.
Rogers never explains things properly & this is the issue they are having.