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What is up with the slow data?!

iarekay
I'm Here A Lot

I have tested my evo 3d, htc one x (multiple radio versions) and my wife's iphone 4s on the rogers network. And while Rogers claims we have HSPA+ my max download is only 2.2Mbps across all 3 devices in Winnipeg. It's ridiculous that we pay for this Data that claims hspa+ and yet will only work at 3G speeds. Meanwhile other hspa+ networks manage 4-10Mbps. I could understand not hitting 10 or even 8 or 7 but geeze.. Come on.

 

And while I'm at it. where does Rogers find their tech support staff?... Wow.

 

****Edited Labels****

20 REPLIES 20

Re: What is up with the slow data?!

Meowmix
I'm a Trusted Advisor
Hello iarekay

Winnipeg is supposed to get HSPA+. Which area are you in?

Re: What is up with the slow data?!

Downtown Winnipeg. Data is sooo slow here and i feel like I pay for this 6gb plan for nothing.

Re: What is up with the slow data?!

Meowmix
I'm a Trusted Advisor
Hmm that should not be happening at all. How long has this been going on?

Re: What is up with the slow data?!

I've only noticed it within recent months.

Re: What is up with the slow data?!

I should also mention that the phones do claim to be connected to HSPA + networks. The speed's just not there.

Re: What is up with the slow data?!

Meowmix
I'm a Trusted Advisor
It seems that the network is not letting it go threw. The phones support HSPA+ but for some reason, Rogers does not let it go threw. What does tech support say?

Re: What is up with the slow data?!

They claim the towers are up and working fine. I explained it can't be coincidence that I am getting the same results across multiple devices and asked if they could escalate it. She said she would however I was surprised I had to ask as I figured they would be interested to know and look into it. I've been a Tech Support Rep and understand that a good company wants to be aware of things like this so as to do their best to correct it. Obviously I got the impression this was not the case with Rogers.

Re: What is up with the slow data?!

jasondksagert
I've Been Around

I have a Galaxy S3, on 4G HSPA.  I've tried various speed tests, max download speed I've gotten after midnight so far is 860 kbps.  I know the speed test is working, b/c when I do it on WiFi I get 20 Mbs download.  Rogers advertises "up to 21 Mbps"... and I can't even get over 1.  Other people want to post their top speeds?  Cellular providers need to start listing minimum speeds to be more transparent in their speeds.

Re: What is up with the slow data?!

Meowmix
I'm a Trusted Advisor

Hello jasondksagert

Which area do you live in?

 

Also may i ask have you changed the setting on the Speed test app? When you first download the app, its default lt will be in Kbps. Go into Tools = Display Speed IN & see which one is selected.


I live in Scarborough ( Midland & Kingston) & get this:

With LTE:

Ping = 40s
Download = 48.02Mbps
Upload = 20.15

With 4G ( HSPA+)

Ping = 59ms
Download = 15.03Mbps
Upload = 5.13Mbps

Re: What is up with the slow data?!

I am in Winnipeg - in fact in the ROGERS building - and get the following results:

 

ping:221ms

download: 2.08 Mbps

Upload: 0.56 Mbps

 

on an Xperia Arc. The bars icon seems to switch between 3G and HSPA

 

 

Re: What is up with the slow data?!

Meowmix
I'm a Trusted Advisor
Hello aamyot

Are you using a Xperia Arc or a S3?

If you are using the Xperia Arc, you should have been able to get a more download speed. The Arc only has GSM / EDGE / 3G & 4G ( HSPA+).

Re: What is up with the slow data?!

it is a LT15a

Re: What is up with the slow data?!

josh3794
I've Been Around

I have run the speed tests on my phone, my wifes and my friend runs his off and on.

With an HTC Onex, a Galaxy S3 and a Motorola Razr HD none of us have had our speeds have gone over 2Mbps at anytime.

 

The speeds are horrible all the time. 

Re: What is up with the slow data?!

confyzone
I Plan to Stick Around

Im on my Galaxy Nexus and only get 0.84mbps download and 0.22upload

 

What i want everyone in the manitoba region to note is that it took rogers making agreements with mts and vice versa for the 3G/H+ network to be spread across manitoba like it has. So with both companies sharing towers and now with MTS turning on LTE in Winnipeg/Brandon for their network and no new towers I've heard of being built, 2 companies worth of customers on 3G/H+ will slow anyone down.

Re: What is up with the slow data?!

nToxik
I Plan to Stick Around

I also work downtown Winnipeg and I seem to be getting slow internet on my GS3.

 

How do I test what my speeds really are?

 

Edit:

 

I just downloaded an app from the Play store called Internet Speed Test.

 

Results:

Down:  3.48 Mb/s

Up: .708 Mb/s

 

I then downloaded Speedtest.net app and get the following:

 

ping: 367ms

Down: 3.38Mbps

Up: 1.04 Mbps

 

 

Re: What is up with the slow data?!

mousetamer
I'm a Trusted Contributor
Just noticed a massive slow down on my GNex here in Ottawa. Just started this morning. Talked to Rogers and they said the network is fine. I changed the SIM and no difference. I will wait to see if it gets better over the next few days.

Re: What is up with the slow data?!

torstar
I've Been Around

I am in downtown Toronto and my phone is almost unusable with HSPA+ data (galaxy nexus). Had to connect to wifi!

Re: What is up with the slow data?!

mousetamer
I'm a Trusted Contributor
Same phone same issue. Curious if it is phone or network related. Maybe its the Mayans

Re: What is up with the slow data?!

mousetamer
I'm a Trusted Contributor
Mine are back to normal as of last night.

Re: What is up with the slow data?!

Meowmix
I'm a Trusted Advisor
I had this happen yesterday & just right now for a minute or so. I am guessing its because of the high winds & weather we are getting which might affect it as well.
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