cancel
Showing results for 
Search instead for 
Did you mean: 

What Channels are part of "Digital Plus"

Nickel11
I Plan to Stick Around

At the end of a coversation with Rogers, I was solicited in an attempt to upgrade my bundle package which was fine if we could agree on a price. We told the Rogers rep that we had Digital Plus for our TV and was told that it compared to the "Select package" and for X amount of money she could upgrade us to the Popular package. She stated it included channels such as HGTV, Food Network and a list of other channels. We told her that we already recieved those channels, therefore there was no incentive to pay more for the same channels. We got into a despute about what Digital Plus channels included and in the end we said "no thank you" as we clearly recieved those channels.

 

 

Question:

 

How do we find out what channels should be included in the Digital Plus package and what package does it compare to  such as "Select, Popular, Premier". Were located in Brampton, Ontario and have been with Rogers for over 30 years straight.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Re: What Channels are part of "Digital Plus"

Hello @mjm2,

 

We realize this thread is a bit outdated with regards to the info presented.

 

Since we no longer provide the full channel listing details online for older, grandfathered packages, we'd need to chat with you via PM to provide that info for your specific area. It is quite the list, so please send us a message @CommunityHelps so we can assist! 🙂

 

For more information on how our Private Messaging system works, please check out our blog.

 

Kind regards!

RogersLaura

View solution in original post

26 REPLIES 26

Re: What Channels are part of "Digital Plus"

57
Resident Expert
Resident Expert

@Nickel11:

 

Rogers' Website shows the packages:

 

http://www.rogers.com/consumer/tv#/packages

 

Click on "view channels" in the packages tab.

 

 

Rogers also has channel listings:

 

http://www.rogers.com/consumer/tv#/channels

 

You can see checkmarks beside the included channels. If you click on "see more channels" at the bottom, you are presented with all the channels, but it requires a lot of scrolling.

 

As for the channels you currently have, that may be found archived somewhere but it may be difficult to find.  It may be easier to make a list of any channel that you're likely to watch in your current package and compare it to the new packages.

 

Notes:

 

1. You must have JavaScript enabled as well as the pop-up blocker turned off in your browser.

 

2. It's extremely difficult to do the comparison you want, but suffice it to say that the newer packages typically have fewer channels than the "similar" previous packages.



Re: What Channels are part of "Digital Plus"

OLDYELLR
I'm a Senior Advisor

@Nickel11 wrote:

At the end of a coversation with Rogers, I was solicited in an attempt to upgrade my bundle package which was fine if we could agree on a price. We told the Rogers rep that we had Digital Plus for our TV and was told that it compared to the "Select package" and for X amount of money she could upgrade us to the Popular package. She stated it included channels such as HGTV, Food Network and a list of other channels. We told her that we already recieved those channels, therefore there was no incentive to pay more for the same channels. We got into a despute about what Digital Plus channels included and in the end we said "no thank you" as we clearly recieved those channels.

 

 

Question:

 

How do we find out what channels should be included in the Digital Plus package and what package does it compare to  such as "Select, Popular, Premier". Were located in Brampton, Ontario and have been with Rogers for over 30 years straight.

 

Thanks


Be very careful switching your existing package for one of the new ones. From what I have been able to determine, the new packages offer fewer channels for more money than the old ones. Also, in the last couple of years or so, Rogers no longer provides a channel number listing to customers showing what their package is supposed to get.  The best you can do now is page through the IPG on your TV and make a note of the channels you presently receive and whether they're HD or SD.  That may not be too bad with Digital Plus, but I have VIP and it's quite an ordeal with 600-odd channels and many, many duplicates. Next, you need to compare them to the new packages, which isn't easy because Rogers doesn't give you channel numbers, only names.

 

Bottom line, look before you leap, because you could end up with less bang for your buck.


Rogers PayGo. Location: S-W Ontario

Re: What Channels are part of "Digital Plus"

57
Resident Expert
Resident Expert

@OLDYELLR:

 

The links I provided in post 2 do show a channel number.  Remapped channels may only show one number.  Of course you need to put in your location (postal code) first.

 

The channel numbers and sometimes the availability of certain channels depends on your location.



Re: What Channels are part of "Digital Plus"

OLDYELLR
I'm a Senior Advisor

@57 wrote:

@OLDYELLR:

 

The links I provided in post 2 do show a channel number.  Remapped channels may only show one number.  Of course you need to put in your location (postal code) first.

 

The channel numbers and sometimes the availability of certain channels depends on your location.


You also say, "As for the channels you currently have, that may be found archived somewhere but it may be difficult to find.  It may be easier to make a list of any channel that you're likely to watch in your current package and compare it to the new packages."

 

Those can be found using Google, but only for a few selected metropolitan areas. There is no place on the Rogers website anymore that will give each customer a listing of the channel numbers they're supposed to receive with their package.


Rogers PayGo. Location: S-W Ontario

Re: What Channels are part of "Digital Plus"

Nickel11
I Plan to Stick Around

57,

Thanks for the reply, although I was hoping for an easier method as I don't really have to time to go make up a list. Then again, maybe I'm missing something.

 

OLDYELLR

Thanks for the reply. I've read mention that some of the older packages were better which is the main reason I've kept the Digital package for so long. I hesitate in trying to negotiate any package as I find I'm not getting the right information from a Rogers rep. As it stands now, I don't believe an upgrade will be very cost effective as I'm not getting as much as Rogers leads me to believe.

 

Thanks for the replies and I'll go over the links one more time, possibly this weekend.

Re: What Channels are part of "Digital Plus"

OLDYELLR
I'm a Senior Advisor

@Nickel11 wrote:

 

OLDYELLR

Thanks for the reply. I've read mention that some of the older packages were better which is the main reason I've kept the Digital package for so long. I hesitate in trying to negotiate any package as I find I'm not getting the right information from a Rogers rep. As it stands now, I don't believe an upgrade will be very cost effective as I'm not getting as much as Rogers leads me to believe.



I agree. Even if you negotiate a deal, it will be temporary, 1 or 2 years.  Very seldom will you find an improvement on a phased out grandfathered package anymore.


Rogers PayGo. Location: S-W Ontario

Re: What Channels are part of "Digital Plus"

Nickel11
I Plan to Stick Around

OLDYELLR

 

Thanks once again for the reply.

 

I get tempted to upgrade for say $15.00 per month but for only a couple more channels it's not worth it, besides, Rogers can't even agree on what I presently have. The other issue is when I picked up the Digital Plus many years ago, they've dropped about 6 channels over those many years so even if I get an upgraded package, who's to say, they don't do that same thing and start droping the channels I wanted.

Re: What Channels are part of "Digital Plus"

BS
I'm a Senior Advisor

I attempted to build a spreadsheet of comparisons but it turned out to be just way too much work.

 

So I went to the Premium channel listings which includes the channel numbers, looked for where channels were not included in the package, and then checked on my own box to see if I got them.

 

The only think I did find was that they are somewhat comparable (same bonus options related to NHL), but the time shifting channels for Canadian network are out of the package now - it is 3.00 if you want them.

 

So I will agree comparable, but if we are using truth in advertising, it is a reduction in service channel availability.

 

The other challenge for me is that the listed bundles are not like the ones I had in terms of the mix - phone service is the ultimage bundle, Internet is 60 which is the Better package, and TV is the same as my current Rogers VIP - with the time shift gone (3.00)  So tough to compare - I will have to call in and see if they would create the same bundle.

 

 

Now when you look at the bundle overall with the same telephone and cable as we have now if I put the time shift back, it would be 3.00 more, but it is real tough to compare the costs between past bundle and new one, because they jump the Internet from my current 60 to 250 which I absolutely do not need.  60 provides all the performance we need in our house - if we watch Netflix, it is on the same TV as our Cable box, so we won't be watching more than 1 Netflix stream at once and there are only 2 of us in the home - typically, if we do 40GB in a month, that is pushing it.  So we neither need the bandwidth, or the speed at this time, or probably ever.

 

So, I will have to phone in, and probably speak to customer relations or retentions, whatever they call themselves these days and see what I can get.

 

Plus, I have to assess the cancellation fees and whether I even want to go contract or not.

 

Bruce

Re: What Channels are part of "Digital Plus"

Nickel11
I Plan to Stick Around
BS, Thanks for the reply.

What do you mean by "time shift 3:00"?

Re: What Channels are part of "Digital Plus"

BS
I'm a Senior Advisor

Sorry, @Nickel11  That was $3.00 more for that package of time shift stations - typo.  Oops.

 

Bruce

Re: What Channels are part of "Digital Plus"

jt-kanata
I Plan to Stick Around

I spoke to Rogers about this same concern today because I was trying to add a single channel (Gusto) to my Plus package. The only way I could add 1 channel was to add a $6 package that included BET, MTV3 and a few other channels. Made no sense. I asked about the difference between the Plus package from last year and the Popular package. The lady was kind enough to run through the differences. I'd lose my Canadian time shifting ($3 to add) but I'd gain a few channels. I think it was like TSN2, H2, Action, Disney Channel - It wasn't much, and basically all stuff I'd never watch, but it would increase the cost of my monthly bill from $62 to $74 per month. But then I could add Gusto as a free bonus channel I would be given the option to pick from a short list.

 

End result, I stayed with my current package, and decided not to add one channel that I watch regularly as "filler tv". Similar to last year when I removed Golf Channel because it would have cost me $16/month, and US Network Time Shifting because its $10 / month (I watch football so you need an array of US channels hoping the game is on), Rogers themselves seem to be out there to convince me that I don't need cable TV, since the channels I want cost so much I don't bother.

 

I think Rogers has really misunderstood its customers. We want cheaper, more flexible packages. Instead, they seem to be throwing a few more useless channels into their old packages and charging $12 / month more.

Re: What Channels are part of "Digital Plus"

Pam3
I've Been Here Awhile

I still have the Digital Plus package (which is no longer offered) and just did a comparison of what is offered in the Select Package to what I have now... 

 

The Select Package is $49.99 (100 Channels) vs the Popular Package $74.99 (130+ Channels). 

 

The Select Package doesn't included many of the channels that we like to watch, but ARE already included with the Digital Plus Package. Doesn't make sense to pay $30 more to get the same channels that we ALREADY HAVE. 

A&E

BBC Canada 

BBC Kids

Bravo (HD)

DIY Network

Discovery Channel

Documentary Channel

Family Channel

National Geographic

Nickelodeon

OWN (Oprah)

Science Discovery

Slice

OWN (Oprah)

TLC

 

 

Re: What Channels are part of "Digital Plus"

BS
I'm a Senior Advisor

The challenge for a lot of us who are on older bundles, is that some of us (in my case a click of a button error they couldn't reverse, so they compensated me for price difference for balance of term), the result was that I ended up on a term with fixed prices.

 

So when that term runs out my prices jump considerably for all those services.  They then offer the new packages which are always less than we had, a bit less in price than the old package was being pushed to.

 

So you can stay on the old package, but check to see if there are any conditions where the current price runs out and you lose your bundle discounts, as well as get the price increases added too.

 

That is why me made the decision, which fortunately we can as we are in GTA, to go antenna and subscription Netflix and Crave.

 

It does change our viewing habits, but 15 years ago we had 26 channels and no speciality channels of any type.  We lived then, we will live now.

 

We each need to vary carefully do the work of what do we watch, what will the current plans cost, what do the new ones cost and what do you lose - note I said lose - in every case, you will lose something and to get it back you get what was just described - filler for your one channel.

 

And as stated, you may be able to get some reduction in price, time limited, and then you start this whole exercise again.

 

Small inexpensive packages with choice that users really desire is not the model anymore.  Unfortunately that is just the way it is, I learned this the hard way too.

 

I was used to years of Rogers providing value and fair price, then things changed about 3 years ago across all their product lines.

 

So I figure out a new model, one I can afford.

 

I wish luck to each of us as we ultimately end up in the decision making process of we can't afford the packages we enjoy and the new ones are a compromise at usually higher prices.

 

Good luck everybody, I truly understand what this challenge involves, and just how hard Rogers has decided to make it for us to compare our old to new packages, but the same is true for all companies.

 

Bruce

Re: What Channels are part of "Digital Plus"

OLDYELLR
I'm a Senior Advisor

Or you can do what my daughter did. Long before the new cable packages they cut back to basic cable and got an Android box.


Rogers PayGo. Location: S-W Ontario

Re: What Channels are part of "Digital Plus"

mjm2
I Plan to Stick Around

Can someone provide an update to this questions?   i.e. which channels are part of the Digital Plus package?

Re: What Channels are part of "Digital Plus"

Hello @mjm2,

 

We realize this thread is a bit outdated with regards to the info presented.

 

Since we no longer provide the full channel listing details online for older, grandfathered packages, we'd need to chat with you via PM to provide that info for your specific area. It is quite the list, so please send us a message @CommunityHelps so we can assist! 🙂

 

For more information on how our Private Messaging system works, please check out our blog.

 

Kind regards!

RogersLaura

Re: What Channels are part of "Digital Plus"

mjm2
I Plan to Stick Around

Who is the "we" you are referring to?  Rogers?

 

While i was adding this entry in the community site, i also reached out to tech support and eventually reached out to someone in the loyalty team.   One of these two individuals eventually sent me an email  which contained an attachment which detailed list of channels in the Digital plus lineup comparing it to the Popular package.  

 

Another case of the left hand not knowing what the right hand is doing at Rogers?

 

The reason why i asked the question is that recently, the TV mix and Sports channels were removed from the Digital Plus lineup.    Apparently, those channels were never supposed to be part of the Digital Plus lineup.   if that's really the case, and i have my doubts, it only took Rogers 9 years to figure this out.  When they DID figure it out, they didn't even have the courtesy of informing me, or even their tech support, that someone had made this call.  Bad customer service !

 

Re: What Channels are part of "Digital Plus"

Rico18
I've Been Around

It is impossible to find the channel line up. Your solution is NOT a solution as there is no way to find 'packages' or channel listing. All corporate efforts are in pushing IGNITE. No trust in corporate communications. Bundle off.

Re: What Channels are part of "Digital Plus"

OLDYELLR
I'm a Senior Advisor

@Rico18 wrote:

It is impossible to find the channel line up. Your solution is NOT a solution as there is no way to find 'packages' or channel listing. All corporate efforts are in pushing IGNITE. No trust in corporate communications. Bundle off.


You are right.  But that started long before Ignite. Twenty years ago you could go on the Rogers site and see a list of your channels in numerical order and their names. That became pages of fancy logos and graphics, but no numbers as they appear in the IPG. Calls to Rogers for a list were fruitless. I eventually spent a few days paging through the IPG and making a spreadsheet.


Rogers PayGo. Location: S-W Ontario

Re: What Channels are part of "Digital Plus"

mjm2
I Plan to Stick Around

None of us should have to do that.   We are the customers and paying for a service.  Rogers should be upfront in telling us what we're getting for that service.

Topic Stats
  • 26 replies
  • 14376 views
  • 12 Likes
  • 9 in conversation