Purchased the iPhone 6 128GB space grey at my local apple store 12 days ago. I realized over this past week that the battery life sucks and decided to reserve at 6+ to go and exhange.
I realized the policy Rogers has of under 30 minutes talk time and within 15 days to exhange.
I contacted Rogers and... I had 33 minutes... 33.
NO LEEWAY for the 3 minutes... ARE YOU KIDDING ME!?
I understand its policy, but... c'mon... after 8 years with this company... I should have made the switch to Bell when I had the chance 12 days ago... so now I'm stuck with a phone that doeesnt get me through my day, for 2 more years... great.
I'll be sure not to make the same mistake in 24 months.
Solved! Solved! Go to Solution.
While that is true, as customers we do have the right to return the device if we see fit & do not like the battery life or other things on it. Remember that is why they have the ( Buyers remorse policy) in affect. Even if it was 3 minutes passed the time limit, it shouldn't be a problem. Its not a half an hour or an hour longer. Its 3 minutes late.
In the end the OP can not return it unless somehow the store by passes the system but even doing that will cause problems & will need the backend or someone higher to approve of it.
What you say is true about it only being over 3 mins over 30. And yes the OP has the right to return it. But as you said 30 mins of use is a standard that is not new at all to anyone purchasing a phone. All the sales people have been trainied to identify that. As much as they would like to di it they can't.
If they start sliding the scale past 30 mins where does it stop. Mind you the prices of these phones are crazy as it is. I for instance am afraid to move on to a new phone. I have a 4s and was ready to get a 6 but cancelled my reservation as I wanted to see how these phones handle. We are over 2 months in and i am still unsure. LOL buy the time I am ready a 6s will be out.