cancel
Showing results for 
Search instead for 
Did you mean: 

Voicemail

Katherine11
I've Been Here Awhile

My voicemail is no longer working. When someone calls me it just rings and rings. When I tried calling my voicemail by holding down the 1 button it asks me for my number which I enter and I'm then told that my number is not recognized. I've had this number for over 10yrs so I don't understand why this is happening. How do I fix this?

 

***Edited Labels*** 

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Voicemail

 Hi @Katherine11,

 

We'll need to take a look at your account, I've sent you a private message via @CommunityHelps. Please check your message via the envelope icon once you click on your avatar, which appears in the top right hand side of your screen when you are logged into the forums or by clicking here

 

To learn more about our Private Messaging system, you can visit here.

 

Thanks, 

RogersArthur

 

View solution in original post

14 REPLIES 14

Re: Voicemail

RogersArthur
Retired Moderator
Retired Moderator

Hi @Katherine11,

 

Thank you for your post and Welcome to the forums!Smiley Happy

 

I can imagine how frustrating it must be to not have your voicemail working. I understand you receive an automated prompted to enter a number when you try to access your voicemail. It sounds like the separate voicemail number is missing from the device. When was the last time it worked? Have you made any recent changes to your plan? What's the make and model number of your device?  Have you tried powering off / on your device?

 

Your patience is greatly appreciated.

RogersArthur

 

Re: Voicemail

I'm not too sure when the last time my voicemail worked I've just noticed as of late that i have alot of missed calls but no voicemail messages. I've tried powering off/ on and that doesn't work. I made changes to my plan just over a month ago adding more data and another family members phone on. With everybody else on my plan they were just asked to set up their mailbox where as mine number is just not recognized. I have a Samsung s4.

Re: Voicemail

 Hi @Katherine11,

 

We'll need to take a look at your account, I've sent you a private message via @CommunityHelps. Please check your message via the envelope icon once you click on your avatar, which appears in the top right hand side of your screen when you are logged into the forums or by clicking here

 

To learn more about our Private Messaging system, you can visit here.

 

Thanks, 

RogersArthur

 

Re: Voicemail

I'm having the almost the same problem what was done to slove this

Re: Voicemail

I got my LG G4 in march i believe and i thought i set up my voicemail but i guess i didnt. Now when i call it, it says to enter my wireless number but when i do it is not recognized. How can i set up my voicemail? I should have it with my plan, ive always had it before.

Re: Voicemail

Hello @Garysmyth,

 

Are you still experiencing problems accessing your voicemail? If so, please send us a PM to @CommunityHelps and we can look into it further for you.

 

 

@TBrown93,

 

Have you checked out our helpful How To guide for voicemail?  If you are experiencing issues, feel free to send us a PM @CommunityHelps.

 

To learn more about our Private Messaging system, you can visit here. 

 

 

Hope this proves helpful.

 

RogersRoland

Re: Voicemail

Saab1
I've Been Around

Can you share what was done to resolve this issue? I am having this issue on my personal phone and my business phone. 

 

Thanks,

Re: Voicemail

Hi @Saab1,

 

Welcome to the Community Forums! You've come to the right place for help.  Access to your voicemail is crucial, especially on a business line.

 

If you are still experiencing problems accessing your voicemail, please send a PM to @CommunityHelps and we can look into it further for you.

 

To learn more about our Private Messaging system, you can visit here

 

Have a great weekend!

RogersShaun

 

Re: Voicemail

Voice mail: Please Rogers give us more room for voice mail. Three then your box is full!? I like keeping messages from my sweetie and being able to listen to them again......and about that...... .what the hey! is 3 days the limit you can keep messages?!! Certainly you make enough $ off your customers that you could afford, say, enough room for 10 messages for 30 days  -which you could re-save if you want to keep it. Thanks
stay out

Re: Voicemail

Pauly
Resident Expert
Resident Expert
There is indeed bigger voice mailboxes but the one that came with your plan was probably the mini voice mail. Of u want bigger you certainly can request it but I believe at extra cost. I hope u are aware how this works


Re: Voicemail

Having the same problem. What is the solution?

Re: Voicemail

Pauly
Resident Expert
Resident Expert

The solution is most likely you need to phone their Technical Support for them to troubleshoot and fix something on your account. These issues are highly unlikely for someone like you to fix yourself



Re: Voicemail

Johnfroese555
I've Been Around
Why do I not have voicemail when it was included with my plan?

Re: Voicemail

Hello, @Johnfroese555.

 

Thank you for joining this conversation, and welcome to our Community. 

 

Absolutely, if your plan included voicemail, then you should have access to it. Are you trying to set it up for the first time? You can check our Knowledge Base article for a walkthrough. 

 

If for any reason you can't access set up or access your voicemail, please drop us a line in a PM so we can help. Need a hand? Check out our helpful blog on how to send us a private message. 

 

Cheers,

RogersMoin

Topic Stats
  • 14 replies
  • 10464 views
  • 2 Likes
  • 12 in conversation