Vodafone number has stopped receiving SMSs from my Rogers pay as you go phone

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bogdanlazar
I Plan to Stick Around
Posts: 38

Re: Vodafone number has stopped receiving SMSs from my Rogers pay as you go phone

A correction:

 

Instead of:  "Since my last message on this forum I have got two SMSs (see (1) and (2)) from Rogers. A computer generated voice told me ..." please read: "Since my last message on this forum I have got two calls (see (1) and (2)) from Rogers. A computer generated voice told me ..."

bogdanlazar
I Plan to Stick Around
Posts: 38

Re: Vodafone number has stopped receiving SMSs from my Rogers pay as you go phone

I have received an SMS from Rogers:

 

"05/21/2015 14:35

+*********

Rogers:

SMS issue with +40722*****9 -  Vodafone (Romania) is corrected; please test and confirm."

 

In consequence, I sent two SMSs to the two numbers, that did not get my messages in the past, and I have confirmation that both of them received my test SMSs listed below:

 

05/21/2015 15:05 $0.35 (01)40721*****7 Outgoing SMS    

05/21/2015 14:47 $0.35 (01)40722*****9 Outgoing SMS

 

It appears that the issue is fixed.

 

Thank you

 

View solution in original post

RogersAsif
Retired Moderator
Retired Moderator
Posts: 700

Re: Vodafone number has stopped receiving SMSs from my Rogers pay as you go phone

Hi @bogdanlazar

 

Great! Glad your issue is resolved nowSmiley Happy

 

RogersAsif

bogdanlazar
I Plan to Stick Around
Posts: 38

Re: Vodafone number has stopped receiving SMSs from my Rogers pay as you go phone

Unfortunately, the owner of the number (01)40721*****7 announced me today, June 6, 2015, that he had not received my SMS sent yesterday:

 

06/05/2015 06:53 $0.35 (01)40721*****7 Outgoing SMS (This message was not received)

 

It looks like the problem came back. I am again unable to send SMSs to the Vodafone number (01)40721*****7.

 

Beside the test message, about which I wrote in my previous post, I sent this SMS:

 

05/28/2015 10:15 $0.35 (01)40721*****7 Outgoing SMS

 

that was apparently received, otherwise the owner of the number (01)40721*****7 would have announced me about not getting it.

 

In consequence, something went wrong again after 05/28/2015 and I am facing now the same issue I had before 05/21/2015 when you told me that the problem had been fixed.

 

RogersAsif
Retired Moderator
Retired Moderator
Posts: 700

Re: Vodafone number has stopped receiving SMSs from my Rogers pay as you go phone

Hi @bogdanlazar

 

Sorry to hear. Our Support Team has informed me they have forwarded the information to the network team for review.

 

RogersAsif

bogdanlazar
I Plan to Stick Around
Posts: 38

Re: Vodafone number has stopped receiving SMSs from my Rogers pay as you go phone

The problem is resolved.

 

On 06/17/2015, 12:38 I received a call from a Rogers employee who asked me to send SMSs to the numbers that did not receive them in the past. I sent two messages:

 

1) 06/17/2015 12:46 $0.35 (01)40722*****9 Outgoing SMS

2) 06/17/2015 12:49 $0.35 (01)40721*****7 Outgoing SMS

 

and got the confirmation, from one of the end users, that both SMSs had been received at their destinations.

 

A few minutes later the same Rogers employee called me at 06/17/2015, 13:15 and I confirmed to him I can send now SMSs to the two numbers.

 

It seems that my issue with the Vodafone numbers is again, the second time, fixed. I hope the fix will last much longer than the first time.

 

Thank you for your help.

RogersAsif
Retired Moderator
Retired Moderator
Posts: 700

Re: Vodafone number has stopped receiving SMSs from my Rogers pay as you go phone

@bogdanlazar

 

Glad to hear it Smiley Happy 

 

RogersAsif