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Very slow internet speeds (CGN3)

russ369
I Plan to Stick Around

Ive been having problems on and off with my connection over the years, I have called tech support and they schedule an appointment, only for the internet to magically improve right before the technician comes out, making me cancel thinking its nothing...

 

Right now im paying to get 60mbps, but I just did a speed test and im getting 4mbps, eveyrthing feels super slugish. Its a wired connection, ive tried various trouble shooting, resetting settings, turning off and on the modem, etc. ive reset the basic settings, back to stock, I dont know what else...

 

Anyone know any tips?

 

The modem is connected directly to the outlet, not my surge protector.

 

 

***edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Very slow internet speeds (CGN3)

Your Downstream power levels are a little low, but that shouldn’t cause really poor performance. Same for Signal to Noise Ratios, but there is one channel that is lower than it should be. Your Upstream power levels are ok as well.  The cable should have Cat 6 stamped on it somewhere. What you don’t want is a Cat 5 or “Fast Ethernet” cable as some of the so called Fast Ethernet cables will only support 100 Mb/s. Given that the CGN3 port LED is amber it doesn’t look like you have either. The Realtek ethernet controller might be the issue. Several people have had issues with Realtek controllers and have ended up installing another ethernet card. Do you have anything else that you can plug into the CGN3 via wired connection for test purposes? If you do a search for   realtek slow ethernet you will come across several threads discussing the issue. Here is one that is of some interest as it advises disabling all advanced features except for Flow Control. As they say it never hurts to try. You should also look for the latest Realtek driver. If there is a newer one available load it, and see what the speedtest results are with the controller settings enabled and disabled except for Flow Control.

 

http://ttcshelbyville.wordpress.com/2012/12/26/realtek-pcie-gbe-family-controller-performance-issues...

 

Here is another thread that indicates disabling Flow Control as well:

 

http://www.rpgcodex.net/forums/index.php?threads/increase-online-gaming-performance-by-tinkering-wit...

 

As they say, it never hurts to try.  You might have to reboot after making any changes to the advanced settings.  I'm not sure it the effect will be immediate without a reboot.

 

What do you see for wireless speedtest results and what server are you using for testing?

 

Here's the link for the Realtek driver downloads:

 

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=10&PFid=13&Level=4&Conn=3

 

You will have to know whether the ethernet controller uses a PCI or a PCI Express connection.

 

Edit:  When you are running speedtests for the purpose of trying to isolate the problem, disconnect everything else from the CGN3.  Unplug any other wired devices and turn off the wireless networks on the CGN3.  Once there, run the speedtests.

 



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27 REPLIES 27

Re: Very slow internet speeds (CGN3)

Datalink
Resident Expert
Resident Expert

Hi,

 

Can you have a read through a summary that I did not too long ago regarding the CGN3. Here’s the link:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/190...

 

That will explain part of the problem which relates to throughput throttling by the CGN3. The other aspect to look at is the Cable Data, that is the Signal Power levels and Signal to Noise Ratios. If you log into your CGN3, you can see these on the STATUS…..DOSCIS WAN page. Can you copy the downstream and upstream tables and paste them into this thread so that I can have a look at them. Copy just the tables, none of data that resides above the downstream table which includes your IP address, etc, etc.  Here is an example from my CGN3:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/176...

 

When you have had a chance to look at your CGN3 to device interconnect rate, and post the tables we can start to sort through the issues. Can you let us know what you see in terms of the port LEDs and what devices you connect to the CGN3. If you use a power bar of any type and surge suppresser of any type, take them out of the loop, so to speak so that the modem is connected to a wall socket, and the modem RG6 cable runs from the wall outlet to the modem. That sounds a little goofy, but I’ve seen cases recently where a power bar was creating so much RF noise that it was bleeding into the RG6 cable, killing the Signal to Noise ratios and causing a lot of problems. Unplug the power bar if you have one so that it can’t create any noise. And if that is the case, rerun a speed test to see what comes out of it.



Re: Very slow internet speeds (CGN3)

Gdkitty
Resident Expert
Resident Expert

Ok, might need a little more info here as well.

Wired connection.. direct from the CGN3 to the PC?
(not using a powerline connector, etc?)

What type of cable are you using? Is it a Cat5e or 6?

 

And what type of network card in the end PC?

As well...


Can you log into the CGN3, and post the POWER LEVELS for the channels?
Should be 20 or so downstream and 3 upstream.

Re: Very slow internet speeds (CGN3)

russ369
I Plan to Stick Around

Sorry for the delay.

 

Im using a wired connection directly from the modem, wifi doesnt seem to be affected too much by this it seems. My ping is fine also, I am able to play online games fine, even with the slow download speeds...

 

I think the cable is a Cat6, Network card is built in realtek on my motherboard.

 

Yellow LED on the back, so its not throttling cuz of that, and the modem is plugged directly into the wall not a power brick, still slow as heck.

 

Here are my power levels:

 

http://i57.tinypic.com/fk4hmb.jpg

Re: Very slow internet speeds (CGN3)

Yeah, as long as your network cable is ok (would be worth trying to swap it around if you can).. shouldnt be the onboard card.. appears its linking at gigabit fine.

 

But the power levels.. they are quite low.  You want the signal strength to be as close to zero.. +/- 1... but thats about it.  That you are at -4... i would think that could be part of the issue.

Re: Very slow internet speeds (CGN3)

Your Downstream power levels are a little low, but that shouldn’t cause really poor performance. Same for Signal to Noise Ratios, but there is one channel that is lower than it should be. Your Upstream power levels are ok as well.  The cable should have Cat 6 stamped on it somewhere. What you don’t want is a Cat 5 or “Fast Ethernet” cable as some of the so called Fast Ethernet cables will only support 100 Mb/s. Given that the CGN3 port LED is amber it doesn’t look like you have either. The Realtek ethernet controller might be the issue. Several people have had issues with Realtek controllers and have ended up installing another ethernet card. Do you have anything else that you can plug into the CGN3 via wired connection for test purposes? If you do a search for   realtek slow ethernet you will come across several threads discussing the issue. Here is one that is of some interest as it advises disabling all advanced features except for Flow Control. As they say it never hurts to try. You should also look for the latest Realtek driver. If there is a newer one available load it, and see what the speedtest results are with the controller settings enabled and disabled except for Flow Control.

 

http://ttcshelbyville.wordpress.com/2012/12/26/realtek-pcie-gbe-family-controller-performance-issues...

 

Here is another thread that indicates disabling Flow Control as well:

 

http://www.rpgcodex.net/forums/index.php?threads/increase-online-gaming-performance-by-tinkering-wit...

 

As they say, it never hurts to try.  You might have to reboot after making any changes to the advanced settings.  I'm not sure it the effect will be immediate without a reboot.

 

What do you see for wireless speedtest results and what server are you using for testing?

 

Here's the link for the Realtek driver downloads:

 

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=10&PFid=13&Level=4&Conn=3

 

You will have to know whether the ethernet controller uses a PCI or a PCI Express connection.

 

Edit:  When you are running speedtests for the purpose of trying to isolate the problem, disconnect everything else from the CGN3.  Unplug any other wired devices and turn off the wireless networks on the CGN3.  Once there, run the speedtests.

 



Re: Very slow internet speeds (CGN3)

bbajovic
I Plan to Stick Around

I would really like to hear the advice from knowledgeable users here.

 

I recently upgraded my Internet from Extreme (120GB) to Hybrid 150 (350GB). Just the day before I picked up my new modem I tested my speed with old Rogers modem on Extreme Internet plan on bandwithplace.com with following results:

 

download - 25.2 MBPS

upload - 3.11 MBPS

ping - 21 ms

 

Next day when I got the new modem and switched to new plan (early August) I got:

 

download - 77.28 MBPS

upload - 12.47 MBPS

ping - 8 ms

 

I was away on holiday in August and early September, but since I came back I constantly had a feeling that my connection is very slow. Especially when I access WI-FI from my laptop, iPhones and iPads. So I did the same test and got results (from desktop):

 

download - 35.92 MBPS

upload - 14.4 MBPS

ping - 21 ms

 

My Iphone is even more comical:

download - 10.8 MBPS

upload - 16.52 MBPS

ping - 34 ms

 

I can live with reduced speeds on my desktop (cable link to the modem/router). But my laptop, two iPhones and two iPads in my household are almost unusable on WI-FI. Do I raise this with Rogers and request the better service? Anyone has the same issue and what recourse they took!

 

I am greatfull for all suggestions and comments.

 

Re: Very slow internet speeds (CGN3)

Hi,

 

Can you have a look at post #2 (above), which I wrote in response to similiar issues and we can go from there.  If you can, please follow the same instructions and paste your Downstream and Upstream table data into this thread.



Re: Very slow internet speeds (CGN3)

russ369
I Plan to Stick Around

I actually am using onboard Intel controller, not realtek.

 

Anyway, I did what you said about the Flow Control, well I didnt have a Flow control tab in my driver Advance page, but I disabled everything and it seemed to have worked, im getting normal speeds, the interesting part will be seeing if it lasts...

Re: Very slow internet speeds (CGN3)

Thats interesting to say the least.  Not what I expected, but if it works, it works.  Try running a search for  Intel xxxxxx slow   where xxxx is the controller model or name and see what comes up.  You might find something specific to that controller version.  I'd also look to see if there is a driver update that might help.  Now that its running somewhat correctly, you could change the Advance settings back to what they should be, slowly, one at a time to see what specific setting is causing the problem and post your result here.  That might help others in the forum with the same Intel controller.

 

What plan are you on and what are your speedtest results?  I would expect the speedtest results to max out above your rated plan download / upload rates with Rogers Speedboost kicking in.



Re: Very slow internet speeds (CGN3)

bbajovic
I Plan to Stick Around

Thanks for the explanations. As far as lights are concerned i have As far as light are concerned link to my desktop and external drive are orange, and the link to my media device (WD TV Live) is green. As you said Wi-Fi printer does not work when connected to the CGN3.I use power bar, but in order to plug modem directrly to the outlet on the wall I have to do some serious rearangements and will try later when I get time.

 

Do you suggest that I plug another Wi-Fi router and use that one for switch and Wi-Fi connection and use CGN3 ONLY as a modem?

 

It boggles my mind that the company of the size and market share like Rogers would put such a faulty product without even advising customers about all these issues and still inacurately advertise and charge top dollar for it. .

 

Thanks again for all your help

 

 

Here are my tables:

Downstream Overview
Port ID     Frequency (MHz)     Modulation     Signal strength (dBmV)     Signal noise ratio (dB)     Channel ID
1    651000000     256QAM     -6.100    37.356    82
2    591000000     256QAM     -6.400    37.636    73
3    597000000     256QAM     -6.700    37.356    74
4    603000000     256QAM     -5.700    37.636    75
5    609000000     256QAM     -5.800    37.356    76
6    615000000     256QAM     -7.200    36.387    77
7    621000000     256QAM     -7.500    36.387    78
8    633000000     256QAM     -5.700    36.387    79
9    639000000     256QAM     -6.900    36.610    80
10    645000000     256QAM     -6.900    36.610    81
11    657000000     256QAM     -5.800    37.356    83
12    663000000     256QAM     -6.500    37.636    84
13    669000000     256QAM     -6.700    37.356    85
14    675000000     256QAM     -6.600    37.356    86
15    681000000     256QAM     -6.900    37.356    87
16    687000000     256QAM     -6.900    37.356    88
17    693000000     256QAM     -6.000    37.356    89
18    699000000     256QAM     -5.300    37.636    90
19    705000000     256QAM     -5.100    37.636    91
20    711000000     256QAM     -4.700    37.636    92
Upstream Overview
Port ID    Frequency (MHz)    BandWidth    Modulation Type    Signal Strength (dBmV)    Channel ID
1    38596000    3200000    ATDMA    46.250    1
2    23700000    6400000    ATDMA    43.250    3
3    30596000    6400000    ATDMA    44.750    2

 

Re: Very slow internet speeds (CGN3)

Ok, this is going to be a long post……to do list is at the end.

 

Your Downstream power levels while still in spec are low and your Upstream levels, also still in spec, are elevated. That usually translates into a cable or connector problem of some type. The target levels are 0 dBmV on the Downstream side, with Signal to Noise ratios in the 36 to 40 dB range and 36 to 40 dBmV on the Upstream side. So, still in spec but not where they should be. I would call tech support with the aim of getting a tech out to your home to check the cable and connectors.

 

What you could do temporarily is use an extension cord with a number of outlets on it. Hopefully that will provide enough plug-in points for test purposes to run your computers, monitors and modem. The point about the power bar is to be able to unplug it completely in case it turns out to be an RF noise source. At the same time, if your RG6 feed cable or your ethernet cable runs through it, unplug them and go direct, wall RG6 outlet to modem and modem to devices for the ethernet. There can be problems with impedance matching and signal losses for the RG6 cable and problems with signal losses for the ethernet cable when you use a surge suppresser. So, with direct connections, one can establish a baseline set of signal power and speedtest results. With those numbers on hand, you can tell if connecting through anything results in a drop from the original results. Having said all of that, note that I indicate this is for power bars, and not for an Uninterruptible Power Supply (UPS) in terms of power only. If you do connect the RG6 through the power bar or UPS to use its surge suppression capabilities, unplug it and go direct and have a look at the power levels and run a speedtest to look for any differences before deciding to call tech support.  If you did bring in tech support and the issue turned out to be with a power bar or surge suppresser, you would most likely end up paying for the call as it was a customer equipment fault.

 

Your WD TV Live is an interesting case. There is no doubt that it will probably only draw about 35 Mb/s maximum due to the throttling effect of the bug within the CGN3. Does that cause any issues for your streaming media? Only you can tell. Do you happen to notice any stuttering on video or audio for any device? There are two ways to deal with this. The first is to buy and connect a gigabit switch to the CGN3 and then connect any 10/100 Mb/s devices to the switch. The fact that the Port LED for the WD TV Live is Green tells you that this device has a 10/100 Mb/s port on it, or possibly that the connecting cable is faulty and only using 2 out of the 4 wire pairs in the ethernet cable. The Port can’t distinguish between either case. Reading online in the WD Community, it would seem that the spec is not clear and that the device, if it has a gigabit port is not utilizing that capability and is limited to 10/100 Mb/s. A quick scan through the manual doesn’t find any mention of the port.

 

The second way to deal with this is to buy a gigabit port equipped router. That will accomplish the same thing and it will also give you much better wifi capability. To be fair, a modem / router combo with internal antenna will not match the wifi transmit / receive performance of a good wifi router with external antenna. There are a couple exceptions of course for enterprise equipment, but personal opinion, external antenna is the way to go. There a couple of ways to connect to a third party router, one is to run the CGN3 in Bridge mode and use the router for everything. Two: run the CGN3 in Gateway mode and turn off the wifi and use the wifi on the router. This gives you access to the CGN3 ports as well as the ports on the router. If you had structured wiring in your house, that would also allow you to park the router somewhere else in the house where you might normally use your wireless devices.

 

Ok, on to the devices. Your desktop download rate is really low, to the point of looking like a throttled rate. Can you drill down in to the devices listing on your pc and find out what ethernet controller you have on the motherboard? Its strange that you reported a higher rate earlier and now it has dropped.  It might the result of a combination of issues, including the Downstream & Upstream signal power. Does your laptop have a gigabit ethernet port, and if so, can you run a speedtest with it? The CGN3 port LED colour will let you know if its gigabit capable.

 

Your Iphone download rate is also very low. So, here’s a couple of questions:

 

1. What networks are you running for those devices and which network supports which device?

 

2. If you run both 2.4 and 5 Ghz networks and use the same SSID for both, rename one of them so that you know which one is the 2.4 and which one is the 5 Ghz networks. If they have the same name, you can end up with connections to one of them while you believe that the other network is in use. Same SSIDs can cause confusion for the device and the user. Keep in mind that the 2.4 Ghz network will be better for range, while the 5 Ghz can deliver a higher data rate at a shorter range. What network you choose to support the devices will depend on where the modem is located and where these devices are typically used.  Looking at the Apple site, it looks like all of the Ipads support both 2.4 and 5 Ghz. You would have to check the specs for your Iphone and laptop to see what frequency they support for wifi networks.

 

3. Did you by any chance use the USB setup drive that came with the CGN3, and if so, did you use it to setup a guest account? If so, please read through this thread. The problems caused by the USB setup key will make themselves clear as you read through it. This applies to both the CGN2 and CGN3.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/page/1/thread-...

 

Ok, so, here’s the list:

1. Disconnect the power bar, for both power and cable and go direct for the cable

2. Look at the power levels and speedtest results again.

3. No improvement, call tech support. Please post tables, speedtest results again as well

    as motherboard ethernet controller manufacturer and model.

4. Run a wired speedtest with your laptop if possible.

5. Look at your network SSIDs for same names

6. Look at the issues caused by the USB setup key

7. If you fall into the category of #6, exchange your CGN3 and do not use the USB setup

    key on the next modem. And, if you are in this category and you happen to use the 2.4

    Ghz network for your devices, setup the next modem, and monitor the wireless network

    with inSSIDer an indicated in the other thread. When and if you are satisfied that the

    network(s) are running as they should, run some speedtests to see where you are at.

8.  Consider a gigabit switch or new wifi router, depending on #6 and #7

 

Fwiw…….



Re: Very slow internet speeds (CGN3)

bbajovic
I Plan to Stick Around

I cannot say enough thanks for your efforts helping!

 

It is qite a list and i have to take whole day to do it and I will.

 

Will post results!

 

Again thanks a Million!

 

 

 

Re: Very slow internet speeds (CGN3)

Here's one possible shortcut.  If you have ever, at any time, set up a guest wireless network using the Setup USB Drive that comes with the CGN3, return the CGN3 and exchange it for a new one.  Even if you had turned off the guest network, there is most likely a ghost 2.4 Ghz network being transmitted by the CGN3 as well as your real network.  That cuts your transmitted power for your intended network in two even if the guest network was turned off, and cuts the power in three if in fact your guest network is still running.  No amount of factory resets will turn off the ghost network.  That is one additional reason for poor wifi performance, on top of only having internal antenna, wifi interfererence from neighbours and the fact that handheld devices themselves might not be great when it comes to wifi performance.  So, if you are in that position, return the CGN3 and setup the next one without using the Setup USB Drive.  If you really require a guest network capability, you will have to bite the bullet and buy a wifi router to do the job. 

 

As an example of handheld performance, using the 5 Ghz wifi on the CGN3 with a 250 Mb/s plan, the best I've ever seen is 200 Mb/s down, 20 Mb/s up with a very capable gaming laptop, compared to 50 Mb/s down and 20 Mb/s up with a Windows RT tablet.  So, although the CGN3 can run much faster, (not as fast as a good wifi router) the tablet can't support higher rates.  Keep that in mind in looking at your Iphone, Ipad and laptop rates.  I would expect your laptop to run at wireless rates as high as 200 Mb/s which is where the Rogers Speedboost will probably max out at with your plan.  The laptop we have is 802.11ac capable, so it will run much faster, but the CGN3 doesn't appear to able to run any faster from what I can see so far.



Re: Very slow internet speeds (CGN3)

bbajovic
I Plan to Stick Around

Yeah I can do that. And I will tomorrow. I did try USB settup (which did not work anyways). Let's see if that fixes the problem

 

As usual Thank you again.

 

Re: Very slow internet speeds (CGN3)

Intermittency Issue/Super Slow Speed (Tech Support Couldn't Fix It)

 

Hey guys. You guys are my last resort. Please bare with me because I have to explain everything that's happening.

I am currently directly connected to the modem. Both wired and wireless devices are having the same issue. My modem is called Hitron CGN3ACR. 


So about a month or so ago I moved from a 30mbps connection to a 100mbps (new modem) and everything was working perfectly for about a week. Then started having connection issues. Some times the internet connection would get disconnected and then come back after half an hour. And most of the time, I would get about 5 mbps out of 100.

I called my Rogers like 10 times and every-time they would make me reset the modem or they would reset it remotely but nothing worked. They sent a technical support guy who looked at the Rogers box at my backyard and said he removed the filter (when he came, the connection was fine..). Things worked for a day and same thing started happening.

After calling Rogers, they said they will send a team to my area. After a day or 2, I get a text from the team that gave me a ticket number and said to talk to customer support. Still no solution.


So I was gonna cancel the service. When I called technical support, they said the last thing I should try is get a new modem. So I did.

Now here's the weird part, now the internet connection stays connected but the speed issue is worse. Yesterday, for almost the whole day I got about 40 kbps download speed. When I called customer support, they said the signal from the modem looks good (they said the same thing the last 10 times too). They asked me to give them another chance. They sent another tech guy to my house but just my luck, the internet connection was working perfectly. He said he would not be able to identify the issue if he can't see it when its happening.

Now I honestly don't know what to do. The other provider in my area offers only 10mbps max so moving to them isn't an option. I would really appreciate your help. The tech guy just left and things are working perfectly. I'm making this post using the internet but I know it will slow down soon. You guys are my last hope.

More Info:

Operating systems: Windows 7, Ios, OSX Yosemite
Connection type: Both wired and wireless having the issue
Modem: Hitron CGN3ACR
Router: None

Thank you in advance!

Re: Very slow internet speeds (CGN3)

Ok, just for starters, can you log into the modem, navigate to STATUS,..... DOCSIS WAN, copy the downstream and upstream tables and paste them into this thread.  Those are the cable signal levels which are usually worth examining.  Can you also describe in general, your LAN, ie:  Modem....Router....2 Wired PCs + wireless laptop + etc. etc, in general what you have and how it connects to each other.  Please indicate whether you use commercial Cat 5e cables for example or house ethernet cabling, which can make a difference in how its installed.

 

Can you also indicate if you have other Rogers services such as Home phone or one or more NB2s / NB3s, as that would require one or more splitter or an amplifier.



Re: Very slow internet speeds (CGN3)

Thanks for your reply. 

 

I currently only have internet with Rogers. I forgot to mention one thing though. When everything is working perfectly, even though the speed tests are showing full speed, most of the time when I actually download a file I only get 15-20mbps speed (i tried reliable sites so not a host issue).

 

LAN:

 

No router.

 

Wired Devices: 2 PCs using windows 7, 1 iptv (Ethernet cables)

 

Wireless Devices: 2 iPhone 5, 1 Macbook pro (using Yosemite), 1 iPad 2 and 1 iPad 4, another iptv 

 

By Cat 5e, do you mean the ethernet cables? If so, I'm using 1 that came with the rogers modem and 2 from stores. 

 

Here is the table data you requested (copied when the speed test was "normal" but downloading was only 15-20mbps using mutiple browsers; chrome and IE). Thank you.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1657000000256QAM3.9001137.636
2591000000256QAM3.700138.983
3597000000256QAM3.500238.983
4603000000256QAM3.700338.605
5609000000256QAM3.500438.605
6615000000256QAM3.400538.605
7621000000256QAM3.700638.605
8633000000256QAM3.800738.605
9639000000256QAM3.600838.605
10645000000256QAM3.800938.605
11651000000256QAM3.8001038.605
12663000000256QAM4.5001238.605
13669000000256QAM4.5006137.636
14675000000256QAM4.3006237.636
15681000000256QAM4.5006338.605
16687000000256QAM4.0006437.636
17693000000256QAM4.0006537.636
18699000000256QAM4.3006637.356
19705000000256QAM5.1006737.636
20711000000256QAM4.7006837.636
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM44.75026400000
223700000ATDMA - 64QAM44.75036400000
338596000ATDMA - 64QAM44.75013200000

Re: Very slow internet speeds (CGN3)

Your Downstream levels and signal to noise ratios are really good.  The upstream levels are a little above their 36 to 40 dBmV range, but with those levels I wouldn't expect you to have any problems with connection rates, down or up.  When you run a speed test, do you use wired or wireless connections?  Unless you have a good third party router, and know that your wifi devices support data rates that are above the wired speeds, you really can't trust speedtests via wifi to judge whether or not the modem is functioning correctly from a cable data rate perspective.   Can you run a couple of wired speedtests using http://speedcheck.rogers.com/en.html and www.speedtest.net using the Toronto Telus server and post the peak results that you see during the tests?  With that info, I'll have a better idea of what you are seeing from your modem and what the modem will deliver via wired connection.  On a 100/10 Mb/s service I'd expect to see something like ~130 Mb/s down with Speedboost kicking in, 10 to 11 Mb/s up.  Ping times will probably be in the 12 ms or less range.

 

When you indicated that you are seeing slower download rates from websites, are those downloads via wired or wireless connection?  If those are thru a wifi connection, that brings a number of variables into the equation, starting with wifi performance of the modem, which works, but isn't great.  There is also the issue of download rates available from websites, whether it be via direct download or ftp.  I don't think I know of any site that will give you sustained downloads at something like 100 Mb/s or more throughout a large download.  I'm just wondering how you are running the downloads, wired or wireless, and possibly if you're expecting the download rates to match speedtest rates that you see?



Re: Very slow internet speeds (CGN3)

Sorry about the late reply. We went on vacation and still having the same issues.

I always do speedtests using wired connection. I also used wired while downloading.

I  tried Steam and The Battle.net game clients (they are very reliable). 

The speed tests are showing 100+ mbps but guess what, in reality even this forum isn't even loading. It doesn't matter what the speedtests are showing, I don't even get 5mbps when I actually use it.

The technicians came to my house twice and even they said, Rogers won't even do anything to fix the issue as long as the speetests are showing "High Speed". They kept saying the signal looks good from their end.. like then why am I calling you? I called them 20 times (i'm not even joking lol)

I finally called bell and switching to them next week. I'll be paying the same price but only get 15mbps. At least it's better than 5mbps and tech guys treating me like a kid by resetting the modem 10 times.
Hopefully this message doesn't get deleted..

But I do appreciate your help. Thanks for taking the time to help me.

Re: Very slow internet speeds (CGN3)

 

Hello, @Rockerboy007

 

I’d like to help. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.

 

Thank you for understanding.

RogersMoin

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