Very Slow Internet (Rogers Ultimate)

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I'm a Senior Advisor
Posts: 847

Re: Very Slow Internet (Rogers Ultimate)

Yes agreed. Many customers would be much happier if Rogers provided a good stand alone D3 modem such as the Motorola SB6180. Since Rogers is not into customer satisfaction though, you have to work with what they give you and all of the gateways can be put into bridge mode. Here is an article on the SMC which should help you out.

 

http://www.thewebtechreviews.com/2011/04/02/my-frustration-with-rogers-smcd3gn-modem/

I've Been Here Awhile
Posts: 4

Re: Very Slow Internet (Rogers Ultimate)

Have some of you with low speed issues tried moving around the wifi radio channel?  Just curious, as I've found that it's often an issue.

 

I've Been Around
Posts: 1

Re: Very Slow Internet (Rogers Ultimate)

We are getting very slow speeds my modem is in my bedroom and my husband can't run his laptop in the living room I had 4 tech out the last out more less called me a liar but he seen it with his our eyes and still walked all over my house with his wet boots I'm to get up to Mbps per seconds coming in the house  I get 2.84 at times they said when it does that test it on the main PC well I can't even get it to test called the tech back didn't answer or return my call I can do 4 to 6 speed test and the last one it drop off to like 10.74 or lower well yesterday they called me said they can't do anymore for me I think we all need to stop paying them see how fast they fix the problem i',m in st.thomas ont

Resident Expert
Resident Expert
Posts: 13,915

Re: Very Slow Internet (Rogers Ultimate)

Guaranteed speeds, you have to test AT the modem, pluged in wired.
Even right beside the router.. on wireless.. you can get a slight speed drop... let alone further away from the modem.
Do a wired test.. an if its still bad.. there is definately still another issue at hand.

Did the tech do a signal test, etc on the modem, outside, etc?

 

Beyond that.. are you just using the rogers gatway wireless?? that truthfully, can be 1/2 of the problem..  Smiley Sad  The wireless IS very poor on it, and can cause alot of issues.. and bad signal can equate to bad speed.
Many users, use a 3rd party wirless router, into the gateway, which tend to have much better wireless range, etc.



I'm Here A Lot
Posts: 5

Re: Very Slow Internet (Rogers Ultimate)

So I have just gotten my new rogers internet package (switching from another provider) however it seems that although I am paying for 250/20 - I am getting a connection more like 70/7 OR LOWER!

 

http://www.speedtest.net/result/3386524068.png

 

for an example ^

 

any advice guys? 

 

I am using the CGN4ROG Hitron modem/router - could this be that I decided not to use a 3rd party router? would it be better if I did? 

 

My signal strength on all channels is between -0.7 and -2.1 (all 20 channels)

Resident Expert
Resident Expert
Posts: 13,915

Re: Very Slow Internet (Rogers Ultimate)

Are you doing this speed test on a wireless or wired connection?

As you say, you are doing this on the CGN3? No other 3rd party router or other device connected?

When you called in, your area is capable of the 250/20?  The 250/20 is newer, and may not have been fully rolled out to ALL areas yet.. those areas without are still on the previous of 150/10.
(though even if you are on the 150 your down should be higher anyways).

Adding a 3rd party router into the mix.. really wont make it FASTER.. (if anything.. depending on the 3rd party router, could actually make it SLOWER if the WAN port isnt capable of those speeds).

 

Could be, that its not fully provisioned correctly.

Are you able to post the FULL signal/SNR, etc table here?



I'm Here A Lot
Posts: 5

Re: Very Slow Internet (Rogers Ultimate)

according to their website I am in an area which supports these speeds (even up to the 350/350) which is what got me to switch in the first place. Also I am using a wired connection.

 

DOCSIS Overview
CM Configuration file name	d;kfoA,.iyewrkldJKDHSUBs
Network Access	Permitted
IP Address	x.x.x.x
Subnet Mask	x.x.x.x
Gateway IP x.x.x.x
DHCP Lease Time	D: 06 H: 23 M: 30 S: 52
Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Signal noise ratio (dB)	Channel ID
1	645000000	 256QAM	-1.800	38.983	8
2	591000000	 256QAM	-1.000	38.983	13
3	597000000	 256QAM	-1.500	38.983	1
4	603000000	 256QAM	-2.100	37.636	2
5	609000000	 256QAM	-1.700	38.605	3
6	615000000	 256QAM	-1.700	38.605	4
7	621000000	 256QAM	-1.500	38.605	5
8	633000000	 256QAM	-1.000	38.983	6
9	639000000	 256QAM	-1.300	38.983	7
10	651000000	 256QAM	-1.800	38.983	9
11	657000000	 256QAM	-1.900	38.605	10
12	663000000	 256QAM	-2.000	38.983	11
13	669000000	 256QAM	-2.200	38.605	12
14	675000000	 256QAM	-2.400	38.605	14
15	681000000	 256QAM	-1.800	38.605	15
16	687000000	 256QAM	-1.900	38.983	16
17	693000000	 256QAM	-2.200	38.605	17
18	699000000	 256QAM	-2.000	38.605	18
19	705000000	 256QAM	-2.100	38.983	19
20	711000000	 256QAM	-1.900	38.983	20
Upstream Overview
Port ID	Frequency (MHz)	BandWidth	Modulation Type	Signal Strength (dBmV)	Channel ID
1	38596000	3200000	ATDMA	47.750	5
2	23700000	6400000	ATDMA	45.250	7
3	30596000	6400000	ATDMA	46.250	6

 

Resident Expert
Resident Expert
Posts: 13,915

Re: Very Slow Internet (Rogers Ultimate)

(may want to remove your IP address from the top)

 

While not an expert on the ultimate package (dont have it myself)..

The values LOOK pretty correct..within reason.. not in the super high or low range, at least from my experience.

Try running the ROGER speed test, see if you get similar results.

http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=support_internetServices_speedCheck&cm...

Only just for one reason.. this one stays RELITIVELY within the rogers network.  Doesnt go outside, to another provider, etc like the other speed test often do.
It will often give a better idea of a POTENTIAL of the line.. if it can get up to the proper speeds.

Beyond that.. may have to call into tech support Smiley Sad



I'm Here A Lot
Posts: 5

Re: Very Slow Internet (Rogers Ultimate)

Yeah I am getting 67/10 with the rogers speed test as well... I get the feeling they didnt provision it properly. Sigh, not fun to deal with this right off the bat ... but I am paying a premium for a faster connection so I think I deserve whats offered hah.

Resident Expert
Resident Expert
Posts: 13,915

Re: Very Slow Internet (Rogers Ultimate)

SOUNDS like they maybe only provisioned one of the OLDER ones Smiley Sad

Worth a call in then.. see what they say.