Yes agreed. Many customers would be much happier if Rogers provided a good stand alone D3 modem such as the Motorola SB6180. Since Rogers is not into customer satisfaction though, you have to work with what they give you and all of the gateways can be put into bridge mode. Here is an article on the SMC which should help you out.
Have some of you with low speed issues tried moving around the wifi radio channel? Just curious, as I've found that it's often an issue.
We are getting very slow speeds my modem is in my bedroom and my husband can't run his laptop in the living room I had 4 tech out the last out more less called me a liar but he seen it with his our eyes and still walked all over my house with his wet boots I'm to get up to Mbps per seconds coming in the house I get 2.84 at times they said when it does that test it on the main PC well I can't even get it to test called the tech back didn't answer or return my call I can do 4 to 6 speed test and the last one it drop off to like 10.74 or lower well yesterday they called me said they can't do anymore for me I think we all need to stop paying them see how fast they fix the problem i',m in st.thomas ont
Guaranteed speeds, you have to test AT the modem, pluged in wired.
Even right beside the router.. on wireless.. you can get a slight speed drop... let alone further away from the modem.
Do a wired test.. an if its still bad.. there is definately still another issue at hand.
Did the tech do a signal test, etc on the modem, outside, etc?
Beyond that.. are you just using the rogers gatway wireless?? that truthfully, can be 1/2 of the problem.. The wireless IS very poor on it, and can cause alot of issues.. and bad signal can equate to bad speed.
Many users, use a 3rd party wirless router, into the gateway, which tend to have much better wireless range, etc.
So I have just gotten my new rogers internet package (switching from another provider) however it seems that although I am paying for 250/20 - I am getting a connection more like 70/7 OR LOWER!
for an example ^
any advice guys?
I am using the CGN4ROG Hitron modem/router - could this be that I decided not to use a 3rd party router? would it be better if I did?
My signal strength on all channels is between -0.7 and -2.1 (all 20 channels)
Are you doing this speed test on a wireless or wired connection?
As you say, you are doing this on the CGN3? No other 3rd party router or other device connected?
When you called in, your area is capable of the 250/20? The 250/20 is newer, and may not have been fully rolled out to ALL areas yet.. those areas without are still on the previous of 150/10.
(though even if you are on the 150 your down should be higher anyways).
Adding a 3rd party router into the mix.. really wont make it FASTER.. (if anything.. depending on the 3rd party router, could actually make it SLOWER if the WAN port isnt capable of those speeds).
Could be, that its not fully provisioned correctly.
Are you able to post the FULL signal/SNR, etc table here?
according to their website I am in an area which supports these speeds (even up to the 350/350) which is what got me to switch in the first place. Also I am using a wired connection.
DOCSIS Overview CM Configuration file name d;kfoA,.iyewrkldJKDHSUBs Network Access Permitted IP Address x.x.x.x Subnet Mask x.x.x.x Gateway IP x.x.x.x DHCP Lease Time D: 06 H: 23 M: 30 S: 52 Downstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID 1 645000000 256QAM -1.800 38.983 8 2 591000000 256QAM -1.000 38.983 13 3 597000000 256QAM -1.500 38.983 1 4 603000000 256QAM -2.100 37.636 2 5 609000000 256QAM -1.700 38.605 3 6 615000000 256QAM -1.700 38.605 4 7 621000000 256QAM -1.500 38.605 5 8 633000000 256QAM -1.000 38.983 6 9 639000000 256QAM -1.300 38.983 7 10 651000000 256QAM -1.800 38.983 9 11 657000000 256QAM -1.900 38.605 10 12 663000000 256QAM -2.000 38.983 11 13 669000000 256QAM -2.200 38.605 12 14 675000000 256QAM -2.400 38.605 14 15 681000000 256QAM -1.800 38.605 15 16 687000000 256QAM -1.900 38.983 16 17 693000000 256QAM -2.200 38.605 17 18 699000000 256QAM -2.000 38.605 18 19 705000000 256QAM -2.100 38.983 19 20 711000000 256QAM -1.900 38.983 20 Upstream Overview Port ID Frequency (MHz) BandWidth Modulation Type Signal Strength (dBmV) Channel ID 1 38596000 3200000 ATDMA 47.750 5 2 23700000 6400000 ATDMA 45.250 7 3 30596000 6400000 ATDMA 46.250 6
(may want to remove your IP address from the top)
While not an expert on the ultimate package (dont have it myself)..
The values LOOK pretty correct..within reason.. not in the super high or low range, at least from my experience.
Try running the ROGER speed test, see if you get similar results.
Only just for one reason.. this one stays RELITIVELY within the rogers network. Doesnt go outside, to another provider, etc like the other speed test often do.
It will often give a better idea of a POTENTIAL of the line.. if it can get up to the proper speeds.
Beyond that.. may have to call into tech support
Yeah I am getting 67/10 with the rogers speed test as well... I get the feeling they didnt provision it properly. Sigh, not fun to deal with this right off the bat ... but I am paying a premium for a faster connection so I think I deserve whats offered hah.