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VOD annoyance

JEL
I Plan to Stick Around

When I go to ROD and start plowing through, a box pops up telling me VOD had been updated, press OK and the main screen is greyed out.  When I press OK I expect the useless box to go away, but instead it stays and the OK applies to whatever item was highlighted below in the grey.  I can work my way through eventually, looking around the message box, but it doesn't go away until I change channels and then go back.  It's been like this for at least 6 months.

 

 

***Edited Labels***

5 REPLIES 5

Re: VOD annoyance

mkug
I've Been Around

I am trying to watching a ROD program, and it stopped part way through, frooze and then a "vod" appear on the screen of the cable box.    

This set up is new -  less than a month.   

When I go back into try and get a different program, it does the same this, will try and load, freeze and then the error message.

 

Thanks.

Re: VOD annoyance

robindp
I'm an Advisor

Hello @mkug & @JEL,

There have been consistent VOD problems since November 21, which Rogers is aware of and is working on resolving. 

 

In the meantime, have you tried resetting the digital terminal? If your box is frozen, unplug it and wait 30 seconds before plugging it back in. 

 

I would also also reccomend that you call Rogers technical support and log the issue, to rule out other problems. 

Re: VOD annoyance

Square
I'm a Reliable Contributor

@JEL Same problem here. VOD used to be problem free for me, but now it seems nothing works with Rogers!

Re: VOD annoyance

OLDYELLR
I'm a Senior Advisor

Could this be a Nextbox or Navigatr problem? ROD is working fine for me with an SA8300HD.


Rogers PayGo. Location: S-W Ontario

Re: VOD annoyance

Maybe some good news - I rebooted my cable boxes (NextBox 2 HD terminal and PVRs & NextBox 3) and my VOD is working (previously: I would go to channel 100 > Channels > City (or any channel tile) and it would be "Loading" forever).

 

On third program (all different) - so far, so good.

 

I hope this keeps up!

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