I have switched from Start to rogers on the Ignite 250U package due to needing higher than 10mbps upstream. I know people in my area on this plan and saw that they were getting the requested 20mbps upstream.
Is there a profile that needs to be pushed out to enable the 250/20 speeds? I am currently getting 250-300 down but only 10-11 up. Signal levels are well within spec from what I can tell.
I don't have an account number yet since service was installed on Saturday and the tech left nothing other than the modem and power brick.
The point of the upgrade was to get the extra upstream bandwidth and when placing the order I did have them verify that the 20Mbps upstream is available at my address before giving them the go-ahead.
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||BandWidth|
|1||38596000||ATDMA - 16QAM||33.000||5||3200000|
|2||23700000||ATDMA - 16QAM||33.500||7||6400000|
|3||30596000||ATDMA - 16QAM||33.500||6||6400000|
Your downstream signal levels and signal to noise ratios are ok, the upstream signal levels are low. Normally they are in a 36 to 40 dBmV range, but, having said that I don't think that would account for the problem you are seeing.
Call tech support and ask the CSR if your modem has been provisioned for 250 Mb/s down / 20 Mb/s up. Possibly its only been provisioned for 250/10.
The other possibility is that the node that you're connected to does not support 250/20. Unfortunately that is something that you don't find out until you're there. Customer service would look at the area and say, yup, you're good to go, but, when you look at specific nodes with tech support, you might find out that the node you're connected to isn't capable of supporting 250/20. At least, not yet. So, ask the CSR as well if the node will support 250/20.
Ask the CSR to run a signal check on the modem as well to see if the signal check picks up on the low upstream levels. If so, you should see a tech at your home fairly soon, as arranged between yourself and the CSR.
If you find out that the node will only support 250/10, its time to call Customer Service and indicate that you're looking for a rate reduction as Rogers can't provide the level of service that you are paying for, should you choose to stay with "250/20".
Rogers Contact Number: 1-888-764-3771
Is a low upstream singal level worth a call? My upstream is pretty steady at 10Mbps or so..
I will try and give them a call tomorrow. If they can't provide the 250/20 service, I will just request that they leave the service at the introductory rate until they can provide the service I have purchased. Seems that there is no consistency with what nodes support 250/20 as other people in this area are successfully getting 20mbps upstream..