Upgrading, waiting for a rep to call.

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I've Been Around
Posts: 1

Upgrading, waiting for a rep to call.

I just recently upgraded my phone and changed my plan online. I received an email stating that a Rogers representative would call to go over the order placed from 6- 7 pm. That never happened. I got an order number with the email. Does this mean the order has been placed? I wanted to use my reward points toward my hardware upgrade, so I hope not.



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Retired Moderator
Retired Moderator
Posts: 624

Re: Upgrading, waiting for a rep to call.

Hi @Mel514


Welcome to the Community Forums!


We can verify your upgrade and plan change on your account.


Please send us a private message to @CommunityHelps the next time you are online and we can assist you further.