Upgrading internet packages to avoid additional usage charge?

[Crivens]

I accidentally went over my internet monthly cap - I have the Express package. If I upgrade to the Extreme package, will I avoid the extra $20 I owe?

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[sixsteps · Accepted solution]

I just went for the upgrade on Tues night, got a new upgraded Cisco modem+router on Thursday, and when I checked online...

it showed that I was upgraded from Express to Extreme....

I was about 65 of 60gb for Express, about $10 overage.

Once my account was Extreme, I was 65gb of 100gb, and no additional usage charge.

[sixsteps · Accepted solution]

I just went for the upgrade on Tues night, got a new upgraded Cisco modem+router on Thursday, and when I checked online...

it showed that I was upgraded from Express to Extreme....

I was about 65 of 60gb for Express, about $10 overage.

Once my account was Extreme, I was 65gb of 100gb, and no additional usage charge.

[Crivens]

Thanks. I tried to do the upgrade to Extreme but the site said I have to also upgrade my modem. That's an increase of $3 over my current modem. So the overall price increase is $16 versus the $20+ for going over my cap.

[Crivens]

Are there any restricitions for how long you have to retain the upgraded package before you revert to the original?

[Crivens]

I upgraded the package and modem through the website but nothing happened. My Rogers is still showing the Express package.

[sixsteps]

MyRogers didn't show my upgraded package, until AFTER they switched my modem.... a couple business days after I initiated the upgrade on the website.

[Chris]

The system doesn't update until you get the new modem.

[toeastender]

I was in the same situation with overages. However, it seems like you are looking for a short-term solution to paying the overage for one month.

What I did was call (I know, I know, but it was truly VERY EASY and very QUICK) and ask them what kind of special offer they could give me. I got a great deal on the upgrade plus free modem rental for a year and a pain free hardware swap at my local Rogers Plus store.

Rogers isn't dumb, keeping ME as a customer by giving me a deal, is WAY CHEAPER for them than trying to attract a new customer if I switched to Bell/Tekksavvy, etc.

Try it, you'll see.

[sko0568]

i asked about promotions for older customers. There are none at least not oferred to me. The sales guy at Roger's Plus didn't know about turning the modem/wireless router into a modem only and didn't really seem to care about upgrading me. I guess Rogers really doesn't want my business. These guys made me look at Tekksavvy again. Too bad.