Upgrading in a Family Plan

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I've Been Here Awhile
Posts: 2

Upgrading in a Family Plan

I want to upgrade to an iphone 5C. I'm just wondering: I'm on a family plan that is under my mom's name. If I go in to upgrade my phone, will she have to come with me since its under her name, or will I be able to do it by myself?

Thanks 

 

 

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I'm a Trusted Advisor
Posts: 32,079

Re: Upgrading in a Family Plan

Hello hsteenbe


Your mom needs to call into Rogers and add your name as a Level 1 authorized user on the account. This level only allows you to upgrade and change plans. You can not cancel the account or change names.


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I'm a Trusted Advisor
Posts: 32,079

Re: Upgrading in a Family Plan

Hello hsteenbe


Your mom needs to call into Rogers and add your name as a Level 1 authorized user on the account. This level only allows you to upgrade and change plans. You can not cancel the account or change names.


View solution in original post