Upgraded to Gigabit Internet - Not getting package speeds

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lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Upgraded to Gigabit Internet - Not getting package speeds

No I was getting 900 mb even after all the changes was made ... it’s probably been a few months like this ... I live on a apartment building not sure if it use to be a condo once before ... from what I know the cables only replaced in the basement and all panels outside of the building .. wires coming from the panels outside to the units were not changed . ... I think there are 5-6 of those panels against the outside building walls. . and they spltt the node I think last summer of 18 and some this year. @Datalink it’s not a gaming laptop. What type of router are you using?
Datalink
Resident Expert
Resident Expert
Posts: 7,368

Re: Upgraded to Gigabit Internet - Not getting package speeds

@lethalsniper I'm using an Asus RT-AC86U.  If you're looking at buying a router, and you use a VPN, consider something like the 86U or other routers which have hardware support for Intel's AES-NI which is used in the encryption process.  That hardware support greatly increases the VPN throughput.  In terms of the processor, I wouldn't look at anything less than a 1.4 Ghz processor.  There are routers out now with 1.8 Ghz processors, usually dual core.  The RT-AC88U has a quad core 1.8 Ghz processor and a price to match as well.  Currently its $400 at Bestbuy.  

 

Just as a food for thought item, you indicated that you haven't seen gig rates for some time now.  What I would consider doing is download the ubuntu 19.10 iso and burn that to a dvd or create a boot USB stick. 

 

https://ubuntu.com/

 

Boot your gaming laptop with either one and run a speedtest with that using the Rogers speedtest at:

 

https://www.rogers.com/customer/support/article/internet-speedtest

 

and the Rogers Toronto server at www.speedtest.net

 

Running a speedtest with ubuntu should determine whether or not there might be a Windows driver issue that has occurred since you last saw 900+ Mb/s.  

 

When you boot to ubuntu, it will boot in a demo mode and it has Firefox available to run speedtests with.  

 

If you end up with the same results, then its time to get Tech Support on the case, specifically the services of a senior tech (real Rogers tech), not a contractor tech. 



CSLJ
I've Been Around
Posts: 1

Re: Upgraded to Gigabit Internet - Not getting package speeds

I've recently switched from the 500 to the gigabit and it is VERY DISAPPOINTING. On a wired I can only get as high as under 600. On wifi I can only get as high as 370. I've spoken to one tech who said that it's odd I wasn't getting the speeds I should be getting and, since there wasn't any issue on the network, suggested it might be a modem issue. I got the new modem, I called back for the setup, after which I was still getting the same speeds as before and this tech said that I was actually getting good speeds!?!?!?!  I told him that's not what the other tech said, which is why I got a modem in the first place! Why pay for a gigabit when you're getting less than 500??!?!? Might as well go back to the 500 or even go lower to the 300. You'd think with the pandemic, Rogers would understand the importance of speed and quality service. I've been with Rogers for over five years and this is the worst service I've had with them by far.

RogersCorey
Moderator
Moderator
Posts: 1,498

Re: Upgraded to Gigabit Internet - Not getting package speeds

Hello and welcome to our Community @CSLJ!

 

My name is Corey and I can help troubleshoot this speed issue you're experiencing. I'll just need to bring you into private so I can gather your account information and then run some tests on your connection. 

 

Please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey