Upgraded to Gigabit Internet - Not getting package speeds

[stockylobster]

Only getting around 50Mbps down. Upload is fine. Tried wifi, hardwired to the modem, and standalone router. All the same. When i call tech support they say there is a suspension on the account. They can't explain why. They did some trouble shooting and had to send this off to the next level.

Now, 2 of my coworkers who also upgraded and have the exact same issue. Slow download speed, upload is fine, tech says there is a suspension etc...

Before the upgrade my connection was working fine. Right now my games online getting lag spikes....

*Added Labels*

[RogersCorey]

Hello and welcome to our Community @CSLJ!

My name is Corey and I can help troubleshoot this speed issue you're experiencing. I'll just need to bring you into private so I can gather your account information and then run some tests on your connection. 

Please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.

Regards,

RogersCorey