Unsolicited Premium Text Msg - Rogers NOT helping!
My partner recently got inundated with spam text messages and was charged $5 per received text. She never solicited them nor entered her number on any website. Yet Rogers still feels she should pay for it. It's a disgrace and dishonest way to do business. Rogers was "nice enough" to give her a one-time credit for the accrued amount, but offered no help in preventing further premium texts from being received.
This is a deliberate scam on Rogers' part, because they're profiting off of illegal premium text sent to unsuspecting clients.
I have worked as a Technical Project Mgr in the Telco/Wireless industry in Europe and know for a fact that it is possible to filter/block just about anything, but especially data communication that has a $$ charge attached to it.
Rogers' customer service department deliberately stonewalls callers and asks them to call a billing number they happen to have for the spam originator. Why should a customer have to deal with a 3rd party they've never contacted before to try and get their money back ?
This would be akin to credit card companies charging their clients for fraudulent charges incurred by anyone.
I have lived in 6 countries and travelled in many more, used over 20 different wireless operators in my life and I say this with no venom, but merely professional opinion, Rogers is the most expensive, least customer oriented service I know. The US's AT&T is a close 2nd.
So, while I'm hoping someone from Rogers would reply here, I suspect it's political and standard internal policy. Canadians are some of the most friendly and polite people I've met, but I suspect it's the reason why no one has seriously put up a class-action against the collusion and price-gauging that occurs in Canada... and not just in the Telco industry.
Re: Unsolicited Premium Text Msg - Rogers NOT helping!
Thank you for responding. We've already tried the "escalation" route. Same answer.
Of course it is fraudulent if you receive a text message that Rogers bills you $5 each time and that was never requested.
What else would you call that ?
Thanks for confirming that Rogers does not allow blocking of premium text. The important question is, why not ?
Many other carriers do allow that!
Blocking spam is rarely possible because I've yet to see a 10-digit "real" number that you can block. Typically, the spammers modify the id and all you get is a 5 or 6 digit useless number that you cannot block. Why does Rogers not simply disallow text messages sent from "anonymous" sources ?
Regarding your suggestion to contact the spammer. Why should I ? They know that I know that they are spammers. You *really* think that a company that sends out Trivia txt msgs would care to return money for a service that we never ordered in the first place ? The burden of proof should lie with YOU, Rogers! You're the one billing me and if you cannot furnish a receipt from said spammer that proves I subscribed to that service, then YOU should block them and refund my money.
Is that an unreasonable expectation ?
I've previously received spam that didn't cost anything, so I just delete & ignore. But being charged big $$ for unrequested text is a new one and I'm sure I won't be the only person to complain about this.
To be fair, you did refund the $25 on this occasion. Calling it a "one-time credit". What about the next time ? It's the principle of how you charge your customers for services that is askew here.
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