Unlocking iPhone Thread

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RogersGabrielle
Retired Moderator
Retired Moderator
Posts: 271

Re: Unlocking iPhone Thread

Hello @eli2585,

Welcome to the Community Forums!

 

You mentioned that you got the phone in New York City? In order for us to assist in unlocking your iPhone, the device would have to be locked to Rogers. Please click here and read message 415 for further eligibility requirements.

 

Let us know if you have any further questions.

 

@RogersGabrielle

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Unlocking iPhone Thread

Hello @eli2585

Is the device locked to Rogers? Have you verified that as Rogers is a Canadian carrier and not located on the states unless someone sold you a Rogers locked device which was used.

Unfortunately there is no way of Rogers unlocking your device unless you have a Rogers account and have the IMEI number on the account for more then 90 days.

I would suggest looking around on third party stores and or online and see.
tredblane
I've Been Here Awhile
Posts: 3

Re: Unlocking iPhone Thread

Hey, 

 

Thought I'd ask the community for help since I can't find anything recent.

I have an old 4s that I want to unlock, no longer on contract, hasn't been for well over the 90 days...

I called the service center and they couldn't do it because reasons (it made sense at the time... I had my phone replaced through Future Shop so it wasn't on file with Rogers). The lady on the phone suggested using a third party service. No problem. Except apparently I suck at Google. Everything I've found online is either a scam, ridiculously over priced, or they won't touch Rogers phones. Anyone here had luck using a third party unlocking service? Would you be so kind as to offer some names/links?

 

Thanks in advance,

Locked Up

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Unlocking iPhone Thread

Hello @tredblane

Unfortunately we cant post third party unlocking sites on here as this is a Rogers forum. As for the unlocking, when Future Shop did the switch, didn't they add the IMEI number on ur account? Hmm. I would say add the IMEI in the account and see if they can unlock it seeing as u have proof of sale and exchange done.

tredblane
I've Been Here Awhile
Posts: 3

Re: Unlocking iPhone Thread

I have a receipt from Future Shop but no formal printout of any sort of phone swap/upgrade. I'm hoping to take it in to the Rogers store and see if they'll honor that and add the IMEI (no, Future Shop did not add that at the time). Hoping all goes well, also hoping they'll waive the "90 day" thing (if that's still a thing).
tredblane
I've Been Here Awhile
Posts: 3

Re: Unlocking iPhone Thread

Just wanted to let you all know how things got resolved. 

 

I took my receipt to the Rogers store and they said to call customer service (again). So I did. Got a different operator. I told them my story and that I had the proof of purchase. He put me on hold while he looked into it. Came back a couple minutes later and said "So it's all done. Your phone is unlocked." Because it was an older model (4s) there was no contest. He said that they don't even make them anymore, so they just put it through for me without needing me to send in my receipt. Very pleased with that after the seeming "rabbit chase" I was on. Still had to pay the $50, but at least it wasn't $100-$135 that third parties in town were quoting me. 

 

Thanks Rogers.

zakkzakk
I've Been Around
Posts: 1

Re: Unlocking iPhone Thread

pls Rogers support help

 

pls help me for unlock my iphone 4S Rogers is payed and i have long time for waiting 

 

JayPoel
I Plan to Stick Around
Posts: 31

Re: Unlocking iPhone Thread

There is a $50 fee for unlocking a phone - ALL carriers charge that. Call customer service.

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Unlocking iPhone Thread

Hello @zakkzakk

Call customer service and ask them to give you the unlocking. It would cost $50 to unlock your device by Rogers or any carrier. Be advised of that.

ricoco22
I've Been Here Awhile
Posts: 3

Re: Unlocking iPhone Thread

need help unlocking iphone ( without no sim card )

 

hello guys i got a iphone 4s and i dont have any sim card do any of you know how i can get into my iphone without no sim card...