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Unlocking iPhone Thread

mysticode
I've Been Around

Hi,

 

We'll be travelling to the Philippines for a few weeks shortly and I was wondering whether it is possible to get my iPhone 4 unlocked so that I can use it there with a local carrier?

 

Thanks

 

***edited labels***

499 REPLIES 499

Re: Unlocking iPhone Thread

I got an iphone 4 from a friend and its locked with your network(Rogers). I wanted to give it to my friend but his in the Philippines. How can we do about unlocking it guys? My friend can't use the phone there and if we will try to unlocked it online. We will gonna pay something. Can you please help me with this?

Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

Hello eric_here

Unfortunately in order to unlock the device via Rogers is have the device listed on a Rogers wireless account that is active and have them unlock it after 90 days of having the IMEI number of the device in the account. If the previous owner is the first owner and is still with Rogers, they most likely will be able to unlock it for a fee of $50.

Other then that u have to unlock it via third party unlocking sites.

Re: Unlocking iPhone Thread

kbffs
I Plan to Stick Around

Hi there,

 

I'm hoping that someone will know the answer to this. 

 

I currently have an iPhone 5 that has Applecare+. It is not yet unlocked (it's eligible to be unlocked by Rogers, but I just haven't done it yet). 

 

There are some cracks on the screen, so I'll be taking it into the Apple store to get a new one for $50 under the Applecare+ warranty program. 

 

After I get the new iPhone 5, I would like Rogers to unlock it. Will I encounter any problems doing so as this is not the original device that I got from them almost two years ago? The 90-day clock does not restart, does it? 

 

Please advise. Thanks in advance.

Re: Unlocking iPhone Thread

George100
I've Been Around

You will not have any issues with Rogers.  They don't care if it is the actual original phone you obtained from them, just that you are eligible to unlock (basically, they have your $).  🙂

Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor
Hello kbbfs


You will need to let them know u will be changing the device to a new or refurbished one as the IMEI number won't be on the system until then. Have the rep write it down on ur account and ask for the interaction ID number. This way u won't have issues.


Then call back once u get the replacement and unlock it! 🙂

Re: Unlocking iPhone Thread

crosswire80
I Plan to Stick Around

I had my rogers iphone 4 from way before. Since then I have switched to the iphone 5 and now to the new upcoming ip6+

 

I had unlocked my iphone 5 past may with no problem.

 

My iphone4 however, they couldnt find it in the system and hence they couldnt unlock it. I was told because it wasnt on my account or active anymore? Anyways, i might try some third party vendor. Rogers couldnt figure it out

Re: Unlocking iPhone Thread

geepsa
I've Been Here Awhile

If I buy an iPhone 6 outright on Friday from Rogers will they unlock it and not charge the $50 fee?  Not sure why I would have to pay a fee if I buy it outright and off contract.

 

Any help is appreciated.

 

Thanks.

Re: Unlocking iPhone Thread

doodads
I Plan to Stick Around
@ geepsa

They will still charge you for it.

Re: Unlocking iPhone Thread

geepsa:

 

Buy it from Apple. It will already be unlocked as far as I know.

Re: Unlocking iPhone Thread

kbffs
I Plan to Stick Around

Meowmix,

I am so upset. Remember I asked about getting a replacement phone from Apple through Applecare+ and whether Rogers would unlock the replacement phone even though it's a "new phone" that hasn't been activated for 90 days or more?

Well, I did call and speak to Rogers last week to ask about that. The rep had to speak to her supervisor, and they came back and told me that they don't usually do this, but they would make an exception for me and assured me that I wouldn't have a problem getting the replacement phone unlocked. She assured me that both she and her supervisor have put notes on my account indicating this, and also gave me a case ID number.

So, I received my replacement phone from Apple yesterday. Moments ago, I called Rogers back and asked to unlock the phone. Told them about my conversation with them last week, told them about my case ID number, everything. And guess what? The rep says that because this replacement phone hasn't been on the account for 90 days, they can't do it. She advised me to go back to Apple and have THEM do it instead?!

Apparently, their promises and their "exceptions" and their notes MEAN NOTHING! I'm on a long hold right now waiting to speak to a supervisor. So upset.

Re: Unlocking iPhone Thread

kbffs
I Plan to Stick Around
UPDATE: Spoke to a supervisor and he honoured the promise made to me by the tech support manager. Very pleased now. Phew! I wanted to use this phone for traveling!

Re: Unlocking iPhone Thread

slbert
I'm Here A Lot

Came to Rogers March 2013 with my own iPhone 4s, UNLOCKED.  Started a month-to-month plan (no contract) with them.  I just left Canada to study in the UK so stopped my plan.  I went to start a plan here and they tell me the phone is locked to Rogers.  It was locked on the date I started my plan with them.

Has anyone ever had that happen to them.... locking the phone without permission?

I now no longer am with Rogers, but will they be able to unlock it?

Thanx for the input,

Steve

Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

Hello slbert

If the phone was factory unlocked there is no way to lock it back via Rogers. They can't do that as the system won't let them. Maybe the carrier u are with isn't telling u the truth as they want u to get a phone from them??.


In order to unlock the device again u will need to find a store up in the country u are in or online and unlock it.

Re: Unlocking iPhone Thread

slbert
I'm Here A Lot

Thanx for the fast reply.  It was Apple that told me it was locked to Rogers not the carrier over here.    They said it need to be unlocked internationally as well as nationally.  I tried to post the picture of the screen from at the Apple store, but the forum won't let me upload the photo

Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

Hello slbert

Then if Apple told you It was locked, then that means the device was locked they whole time and It was never unlocked. When inserting a sim card into a factory unlocked device it won't lock it to a carrier. So either the device was never unlocked to begin with or a glitch happened

Re: Unlocking iPhone Thread

slbert
I'm Here A Lot

How does it then get unlocked?  Can Rogers unlock it from distance (online)?  

Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

Hello slbert

Unfortunately no. Rogers can not unlock it unless the device has been on a Rogers wireless account for 90 days. Rogers can not unlock a device if u are in another county.

You will need to find a store in ur city that can unlock it or find a website online that can do it

Re: Unlocking iPhone Thread

slbert
I'm Here A Lot

Bugger, I was with them for a year and a half.  I can't be hooked up to a computer and they do it by distance?

Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

Hello slbert

Unfortunately no it can not.

Re: Unlocking iPhone Thread

slbert
I'm Here A Lot

Hi Meowmix,

Thanx for your help today.  Can you recommend a 3rd party un-locker in the UK?  I am still working on Rogers, but their system is down, so they can't do much today.

Later,

Steve

 

 

Re: Unlocking iPhone Thread

inferno129
I'm a Reliable Contributor

where/how did u originally get the iphone 4s? before spending money make a backup then restore it on itunes, if itunes gives u a screen saying its unlocked then u can disregard the crap u were told