Good day @yeeunson,
I just wanted to add my insight on this situation as you may have the ability to get your device unlocked.
If the account status is Cancelled, the following requirements apply:
Therefore, if you wish to get your device unlocked, that your account was cancelled in the last year and that your account balance is 0, you can contact us to request the unlocking of your Rogers phone. Keep in mind that you will have to pay the $50 (+taxes) fee by credit card.
Hope this helps!
My dad has an iPhone 5 on contract with Rogers in the past two years, the contract has finally ended and he decides to change carrier to Fido. But due to the locked iphone, we need to go through Rogers to have it unlocked before we could transfer. So he went to a local Rogers store and asked for the service, paid the $50 fee and gave the IMEI info and all to the unlock department, we were told that after 24 hours we should receive a confirmation email.
So we waited and received the email stating the service has been processed, and now we need to follow the set of instructions to complete the process. We tried the back-up, format to factory setting and restoring our iPhone through iTunes FIVE TIMES, but there were no indications that the phone is unlocked. We've also received the new SIM card from Fido, so we tried switching SIM card too but it was no luck either.
We are all pretty frustrated as we thought be paying the service charge then the staff SHOULD be able to help us complete the whole process but time after time we returned to the store, the staffs just instructed us to use iTunes to complete the process at home on our own. Assuming my dad didn't have my assistance and he is not a computer-savvy person, how is he going to be able to complete this? I cannot believe that the representatives gave little to NO HELP for this, and now this has become a big mess.
Is there anyone who can actually provide some useful feedback to resolve this issue? Rather than just passing us around between store reps, call-center reps and departments?? We've had enough of this.
How can I unlock my IPhone ?
Problem: Cannot unlock my IPhone 4S Facts: 1.I have left the country 2.I have cancelled my Rogers account 3.My phone was broken once and I took it to the Apple store for exchanging a new one, yet the new one was not registered to my account Due to the above reasons, I have reached a dead end. Any suggestions plz?
Good evening @whimsical,
Sorry for the late reply
Thank you for your post and welcome to the forums!
The fact that you are outside of the country is not an obstacle to the unlocking of your device.
Were you given some sort of receipt or any type or confirmation from the Apple Store confirming the IMEI swap that took place for the defective unit?
If it is something that you would have the ability to provide, I can certainly verify if an exception could be made.
Another thing that we would have to verify is whether your account balance was paid in full and if the cancellation of your account took place in the last year.
Let us know!
well I have a concern not long ago had sight of New York, I'm from Ecuador and a store buy an iPhone 5 that was apparently free when I come to my country and wanted to work on iphone because I did not take any Sim operators that exist here, I wonder if you can help me solve the released of this device.