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Unlocking iPhone Thread

mysticode
I've Been Around

Hi,

 

We'll be travelling to the Philippines for a few weeks shortly and I was wondering whether it is possible to get my iPhone 4 unlocked so that I can use it there with a local carrier?

 

Thanks

 

***edited labels***

499 REPLIES 499

Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

The ONLY way Rogers will UNLOCK the iPhone is if bought the phone outright from a Rogers store & OR are almost done or done your 3 year term.

Re: Unlocking iPhone Thread

ayates
I've Been Around

I just spoke with Rogers and they will unlock my iPhone 4 but its very costly. Basically its a $50 fee plus $20 / month left on your contract - I have 20 months left so they want to charge me $450 which seems very high but also seems like the only option out there for now.

Re: Unlocking iPhone Thread

Pauly
Resident Expert
Resident Expert

do u need it unlocked? can it wait the longer u wait the cheaper it wil lbe



Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

@ Ayates. They are charging you the cancellation fees that's why. That is why they are asking you to pay $450 more.

Re: Unlocking iPhone Thread

DNCrgl
I've Been Around

After reading this thread, I haven't come across what might be similar to my issue. My cousin supposedly bought the iPhone 4 in the States from an Apple store. Which I was thinking would be unlocked, but it wasn't. I inserted my Fido microSIM and it couldn't find the network. It's iOS 5.0.1 and 4.11 baseband. From what I understand, since I didn't receive my phone from Rogers or Fido, they won't be able to unlock it for me. Would it be possible to explain the situation to Apple and get it unlocked through them (by phone?). Or am I out of luck? I feel like there has to be a legitimate solution here. But searching anything with "iPhone" in it is next to impossible with all the millions of results that pop up. 

 

I know a few others who have this issue as well. 

Re: Unlocking iPhone Thread

Chris
I'm a Senior Advisor

@DNCrgl how much did he pay for the phone? What sim card did it come with? Sounds like it's probably a locked subsidized phone and only the company it's locked to will unlock it...


Or you can jailbreak it and unlock it yourself.

Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

Not really Chris. In Rare cases Apple will unlock it for you IF you can prove that you bought a phone that was SUPPOSED to be unlocked. I know a few people in Toronto & in California that had this done at the Apple store after showing proof. 98% of the time like you said Apple will not unlock it the carrier has to unlock it. He / she can jailbreak it but also there is a chance of bricking the phone while jail breaking it or unlocking it. Many people have had this issue. Its on your own risk.

Ask your cuzin if they have the bill when they bought the phone from the Apple store in the States. If they do have them to Call Apple Canada & tell them to talk to a agent. They will ask for him / her to either fax the bill or mail it & the maybe they can unlock it for you.

Re: Unlocking iPhone Thread

Chris
I'm a Senior Advisor

@Meowmix yes I have heard the same where a phone is mistakenly locked at the point of purchase, but this sounds more likely that the phone was bought on contract with one of the American carriers. The receipt will tell you what is going on, if the phone cost is less than $500 it was most likely sold as a locked device.

Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

This is true. Maybe they did buy it under a contract & never really paid attention to that part. Look at the receipt & see if the phone more then $500. If it did then you need to contact Apple. If it shows 159 or less then you are stuck with a locked phone until you are able to unlock it via jailbreak or another method ( warning this can cause your phone to be bricked & never work again but its on your own.)

Re: Unlocking iPhone Thread

User7479
I've Been Around

My daughter just moved down to Australia for Teachers College, but really has no intention of ever coming back to Canada to live.  She paid off her iPhone4 from Rogers, and now wants to use it with an Australian carrier, and then next year one from New Zealand, or somewhere else on the planet. 

 

Can it be unlocked while the device is south of Sydney, or does it have to physically be in Canada?

 

Methinks I'm for a fight with Rogers.  I don't (much) mind paying the $50 to get it unlocked, although once the contract is over, and the device is mine, I should be able to do what I **bleep** well want to with it.

 

If I don't get satisfaction from Rogers, the other 5 devices in the family will reach the end of their contracts, and my business will be taken elsewhere.

Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

So she bought the iPhone out right or did she cancel the line? If she did one or the other then she needs to contact Rogers & see what she can do. They should still have her in the system.

Well you really can not get mad at Rogers if they say they can not unlock it. Thank Apple for this because you can UNLOCK any other phone but Apple iPhone's from buying the unlock code online.

Rogers can ONLY unlock iPhone's the way Apple wants it to be.

Re: Unlocking iPhone Thread

canamrotax
I've Been Here Awhile

I just called into Rogers, and after a hold, while the rep "checked with her support team",

told me Rogers does not unlock phones AT ALL, and there was no such option.

 

Telus just started offering unlocks for $50, perhaps competitive pressure will help in the future...

Mobilsyrup story about unlocking

 

Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

You got lied to. Rogers actaully offers unlocking like i said above. Call back and see. Some reps do not want tk do it so they say they do not offer it

Re: Unlocking iPhone Thread

Sorry about the misinformation canamrotax.

 

Meowmix actually offered the solution earlier, please see the post here:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Apple_Devices/message-id/3639#M3...

 

Rogers_Kate

Re: Unlocking iPhone Thread

jamesjerss
I've Been Around

My iPhone is locked to Rogers network. technical support says that it can not be unlocked without a Rogers account. Can somebodyhelp me with unlocking. I would be very grateful.im from india.

Re: Unlocking iPhone Thread

mysteko
I've Been Around

I bought an iphone 4s locked to Rogers and am not in Canada is there option for me to unlock? I don't mind paying a fee to get it unlock as its useless right now! Thank you for your assistance.

Re: Unlocking iPhone Thread

zhenchan
I've Been Around

Dear Rogers admin!

I have bought from ebay.com an iphone 4 locked to Rogers Wireless. I have asked the former owner to unlock it for me but there's no response from him. I would like to use the device in Russian Federation, is there any possibility of unlocking it? In case it needs payment - please advise. Thank you!

Re: Unlocking iPhone Thread

zhzzza
I've Been Around

I have a rogers iPhone4 signed contract for 3 years. I have about 12 month left. I called rogers several times and the only response is that they will factory unlock the phone for $500 since I am not off contract. This is the most ridiculous thing I have ever heard in the world. NO CARRIER charge this much. I know I am not off contract yet but previously rogers offerd to unlock any phone for $50 I believe. The reps I talked to all said there's nothing they can do about it because they cannot override it.  This marks my last time using a lock iPhone from you guys. Cannot express how upset I am at such a large company with such regulation that's basically robbing the customer. 

 

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Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

If you want Rogersto unlock it,you must meetcertain criteria and you must pay $50. The criteria include:

1.No contract on phone remaining
2.your account is in good standing
3.phone is in your device history(if you bought it from them it alreadyis)

Those are the policies. If you hate them then no ones fault seeing as Bell and Telus and Virgin have the same policy.

Re: Unlocking iPhone Thread

KWUser
I'm a Reliable Contributor

@Meowmix wrote:
If you want Rogersto unlock it,you must meetcertain criteria and you must pay $50. The criteria include:

1.No contract on phone remaining
2.your account is in good standing
3.phone is in your device history(if you bought it from them it alreadyis)

Those are the policies. If you hate them then no ones fault seeing as Bell and Telus and Virgin have the same policy.

Nope, Telus policy differs in one key, but very critical way (your first point). Telus will unlock iPhones after 90 days on account, so you could still have as much as 33 months remaining on your contract and they will unlock the phone upon request for $50.

 

With Rogers you need to either pay your subsidy off, upgrade to a new phone or wait until you have a 3 year old dinosaur to unlock.

Re: Unlocking iPhone Thread

Meowmix
I'm a Trusted Advisor

Well either way tho this is the Policy Rogers has. You can not override it or no one else at Rogers can. It sucks but as many other threads on here have said, this is the only way from Rogers to get a unlock code.

Also another way from Rogers will be that you need to show them you are leaving the country ( moving away) & they will unlock it for you. This method can only work if you show them you are really leaving.