I recently tried to unlock my old iPhone that has not been activated from 12 months for my parents to use. Rogers said because it was not active within the last 90 days that I had to pay to reactivate it, pay for 90 days of service, then pay $50 to unlock it. Does anyone know if I can just take the phone to another provider to unlock it? Seems like they're holding the phone hostage. Thanks,
That is correct. Even with the new CRTC rule which applied ONLY if you buy a phone after December 2nd 2013, if you owned the iPhone & the service or phone has not been active on the account, you need to reactivate it on a line & wait for 90 days. ( if you paid the phone with a contract). You will need to call Rogers & have them add the IMEI on the account to do so.
If you bought the phone outright at that time, then you need to tell Rogers that & have them unlock it immediately.
If the phone is locked to Rogers, ONLY Rogers or a third party cellphone store can unlock it. Another provider will NOT unlock it for you as its not their phone.
In the end, you can call in & ask for a manager & fight for it. See if they can allow it. The problem is that the IMEI number of the phone MUST be on a Rogers wireless account to do it.