Unlocked Phone asking for a Sim Network Unlock Code

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Around
Posts: 1

Unlocked Phone asking for a Sim Network Unlock Code

Hey, im trying to help my sister set up and old phone of hers and we are running into some problems.

 

I had a brand new unopened rogers sim card that i gave her, and i have a pay as you go plan set up for that sim card, however when she turns on the phone is asks her for an unlock code. Since she has already payed her phone off fully, I can't figure out why it wont work. Any help would be much appreciated.

 

****Edited Labels****

Resident Expert
Resident Expert
Posts: 2,488

Re: Unlocked Phone asking for a Sim Network Unlock Code

the phone may not be unlocked or not be unlocked correctly if its still asking for an unlock code?  which network did the phone come from and where did you take it to get unlocked?