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Unexpected Overages

Jamusaab21
I've Been Around

ROGERS service is good all over Canada USA
But they detected hidden over charge s
Too much
I just changed my plans
They changed me 144 $
ROGERS doing cheating with me

 

 

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unexpected Overages

RogersZia
Moderator
Moderator

Good evening @Jamusaab21,

 

Welcome to the Rogers Community Forums!

 

I am glad to hear you like the service. Typically, there are prorated charges and credits if a price plan change is completed in the middle of a billing cycle. Additionally, depending on the plan the roaming charges could vary.

 

You should be able to view a detailed breakdown of all the charges on the invoice as well as MyRogers (via the browser and the app).  We would need a little bit more info to specify what may have caused an increase in the bill.

 

Please let us know if you have additional questions.

 

 

 

 

RogersZia

View solution in original post

1 REPLY 1

Re: Unexpected Overages

RogersZia
Moderator
Moderator

Good evening @Jamusaab21,

 

Welcome to the Rogers Community Forums!

 

I am glad to hear you like the service. Typically, there are prorated charges and credits if a price plan change is completed in the middle of a billing cycle. Additionally, depending on the plan the roaming charges could vary.

 

You should be able to view a detailed breakdown of all the charges on the invoice as well as MyRogers (via the browser and the app).  We would need a little bit more info to specify what may have caused an increase in the bill.

 

Please let us know if you have additional questions.

 

 

 

 

RogersZia

View solution in original post