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Unbelievably High Data Uploading Usage

batgirl
I'm Here A Lot

My billing period starts on the 19th and since then, I have used close to 90 gbs of data, 80 of which is through uploading.  As well, I changed the password on my wireless to make sure it wasn't an extenal user.  I only have the one laptop and my iphone4 using the wi fi, so I know it isn't me who is uploading massive amounts of data.  I even turned off icloud to be on the safe side.

 

I made at least 7 calls to Rogers to try and sort this out.  They upped my data this month and wil credit me for the cost of it.  But the uploading is still happening.  According to my usage, I have uploaded almost 80gbs and I can not figure out why.  But I know it isn't a problem with my hardware, so it must be a Rogers issue.  But I have over two weeks left in my billing cycle and I'm going to go way over my usage and get charged for something I'm not even doing.  I hae noticed other people on here having a similar issue this month, so is this a Rogers issue?  A modem issue?  Can anybody help me out with this one?

 

 

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1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unbelievably High Data Uploading Usage

BigJug
I'm a Reliable Contributor

A lot of people won't admit it, but they use third party programs to download movies/music/pc applications.  Just like the Mod said, if you download "torrents" typically once the download is complete, it moves the torrent into another location to share back to the community from which you just downloaded.  If would be VERY EASY to over look, but if left unattended, you could be uploaded tons and tons of data.  I know Rogers Reps will usually ask if you use Peer-to-peer programs to download, and users either don't know what this means, or wants to hide what they're downloading, and will say no to the rep.. but those of the programs that will eat up your bandwidth on the upload side.

 

Start your computer in safe-mode with networking and use it for a day or so.. and then check back and see what your usage is.  Or go into MSCONFIG and shut down any programs that aren't necessary

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35 REPLIES 35

Re: Unbelievably High Data Uploading Usage

Rogers_Kate
Retired Moderator
Retired Moderator

Hi batgirl,

 

Do you have any torrents running?
Depending on the program you may be using if you don't actively stop the torrent it will continue to upload for different users in the background.

 

Rogers_Kate

 

Re: Unbelievably High Data Uploading Usage

tjohn
I've Been Here Awhile

Had the same problem. iCloud was the culprit. Are you sure it's disabled?

Re: Unbelievably High Data Uploading Usage

batgirl
I'm Here A Lot

Yep!  Everything is off.  Both on my phone and my laptop.  Taking my laptop into the Apple store tomorrow to see if there is something I'm missing, just to be on the safe side. 

Re: Unbelievably High Data Uploading Usage

LeBaron
I've Been Around

Similar problem; I appear to be downloading 5GB a day. Tech rep suggested either virus/malware on my Mac or my iPhone. My computer is off, and I've turned off WiFi on my iPhone. I just checked MyRogers data usage and see another 5GB of download despite the fact that both devices are off and the wireless password has been changed by Rogers. 

 

Tech Rep said to contact Rogers around billing time and that I would be credited for the data usage since it is clear from my history that it is a sudden and unusual  (and reported) spike. But ... how can we resolve this?

Re: Unbelievably High Data Uploading Usage

BigJug
I'm a Reliable Contributor

A lot of people won't admit it, but they use third party programs to download movies/music/pc applications.  Just like the Mod said, if you download "torrents" typically once the download is complete, it moves the torrent into another location to share back to the community from which you just downloaded.  If would be VERY EASY to over look, but if left unattended, you could be uploaded tons and tons of data.  I know Rogers Reps will usually ask if you use Peer-to-peer programs to download, and users either don't know what this means, or wants to hide what they're downloading, and will say no to the rep.. but those of the programs that will eat up your bandwidth on the upload side.

 

Start your computer in safe-mode with networking and use it for a day or so.. and then check back and see what your usage is.  Or go into MSCONFIG and shut down any programs that aren't necessary

Re: Unbelievably High Data Uploading Usage

Gdkitty
Resident Expert
Resident Expert

If the wireless password was changed, that SHOULD have kicked anyone potentialy off if they were leaching it.

There is no other devices at all on the network other than the PC and iphone normal? (even network printer, etc?)

Best thing to illiminate that its an account issue or not, is to turn off  EVERYTHING including the gateway, for a day.
If you show usage for that day.. well.. you know its account end.

 

It still could be something flakey with that gateway.  Could take it in and swap it if its rented.

 

I am on a SMC, and its pretty accurate.  On sunday for example, i only had 300mb usage.. just general cell phones pulling/pushing data for emails, some basic phone games, etc.. no where near a 5g overage.

Re: Unbelievably High Data Uploading Usage

Johnobrien
I've Been Here Awhile

I have the same problem every month, where my upload regularly exceeeds my download even though I'm not actively uploading anything. This is strange because I stream Netflix and video from CTV and CBC only, no torrent programs running or anything else that would upload. I don't back up my MAC to remote servers and don't send anything other than text emails.

 

When I was with Cogeco I never had this problem and my usage habits have not changed since swithing to Rogers.

 

Rogers was absolutely no help to me in finding a resolution. They put me on an unlimited package at a discounted price after I asked to cancel my service.

 

I'm still concerned why my upload is so high compared to my download. I've run multiple virus scans with no problems found.

 

I'm going to keep searching and see what I can find online about this.

Re: Unbelievably High Data Uploading Usage

Gdkitty
Resident Expert
Resident Expert
If you are not running torrents of any form, the usual thing that normally shows high upload is from some form of cloud service (iCloud, Dropbox, etc ). Many times can get stuck and keep trying to re-upload things.
I have seen email do it on occasion as well. If there say is something stuck in the outbox when you are using a 3rd party program on the pc for mail, and it continually try's to send out.

My usage is generally pretty accurate, within 30mb or so (comparing to when I had all my data go through a usage based monitoring router software)

Re: Unbelievably High Data Uploading Usage

RichardA
I Plan to Stick Around

Is this a joke? Apparently I am using incredible amounts of data on an internet connection that is basically non-existent. My internet usage according to Rogers was at 21GB overage on the 250GB plan as of yesterday. Didn't make sense but I could see how that could happen. All throughout yesterday the cable modem was directly connected to my computer, I did a bit of intermittent youtubing, surfing, work, and light online gaming. Apparently all of that combined managed to add up to 9GB of total data. Hmm....sorry Rogers, but I have a bandwith calculator on my computer that monitors all of my upstream and downstream usage and I only managed to use 1.5GB of data yesterday, where in the heck did Rogers come up with 9GB? Are they trying to swing one past me and pray to god I dont notice? This is a complete joke.

Re: Unbelievably High Data Uploading Usage

sbenninger
I Plan to Stick Around

Do you still have the wireless enabled on your gateway? Was your computer the only thing connected to the gateway? Do you have any iDevices as all will sync to the cloud...I believe icloud backup and icloud photo sync are to different settings. IF you take alot of photos or movies with your devices they will automatically sync to the cloud unless you turn it off. Android devices will also sync photos to the cloud.

 

Also login to the router and check to make sure all the clients connected to the wireless are expected to be there. There is a simple WPS hack in the wild that can expose the WPS key. If someone has hacked you in this manner you can change your password and they get retrieve it again. Disable WPS on the router/gateway as an extra precaution.

Re: Unbelievably High Data Uploading Usage

Also wondering.. if whatever is/was happening with your UPSTREAM channel issues.. where its been bouncing back and forth, might possibly be effecting it?

Re: Unbelievably High Data Uploading Usage

RichardA
I Plan to Stick Around
No I have the DPC3825 in bridged mode. Yesterday when this 9GB of data was accrued the modem was directly connected to my computer. Also my router does not support WPS, security is setup manually in WPA2 mode.

Re: Unbelievably High Data Uploading Usage

sbenninger
I Plan to Stick Around

So no router in between? Hope you had your windows firewall on.....

 

If you turn of the modem for a day does your usage still climb?

Re: Unbelievably High Data Uploading Usage

RichardA
I Plan to Stick Around

There was no router in between anything, like I said. I was directly hooked up. Windows firewall was on. As well as all my other security programs. Id have to try and leave my modem off for a whole day and see if there is any usage being added to the account.

Re: Unbelievably High Data Uploading Usage

afsdfasfsdfs
I've Been Around

I have the same problem.  The upload numbers don't make any sense.  My take is that it is more likely Rogers mis-measuring than real uploads.   I've started to monitor uploads with a utility on my PC, but I shouldn't have to do that. 

Re: Unbelievably High Data Uploading Usage

That's a little unusual. Normally when we see high data reports, its reported as a download amount, not an upload amount.  Are you running wifi networks and are you sure that the passphrases are sufficiently long and random enough to protect your modem or router.  Hate to ask that question, but its one of the issues that comes up in cases such as this.  If there is any doubt, change the passphrases and lengthen them to keep your networks secure.  

 

If we're talking about 100s of megabits or gigabits, call tech support and report the issue and then chat with customer support, especially if this is going to put you near or over your monthly bandwidth limit.  I think the normal routine is to roll back the overage and investigate the issue, but don't quote me on that one.  Hopefully your discussion with tech support and customer support will lead to a satisfactory conclusion.  Also consider swapping your modem at the nearest Rogers store as well.  

 

Edit:  Do you use any type of cloud backup, which might account for large uploads?  Can you log into the modem, navigate to the STATUS.... DOCSIS WAN page, copy the text component of the downstream and upstream tables and paste them into the thread.  Those are the cable signal levels which might be of interest.  You can select or highlight both tables all at once and then copy the contents with the usual right click and then copy...



Re: Unbelievably High Data Uploading Usage

Especially now a days, Cloud storage is a BIG thing to look at.

Monitoring on a PC only only captures any data from IT.

 

Networkable hard drives, will often have options to auto try and backup to cloud services.

Phones especially do as well.  Cloud backup of images, videos.  Could be something as simple as say iCould backup on an iphone which tries to do phone backups... i have seen them CONTINUALLY try to back up.  Tries, fails, then tries again.

Re: Unbelievably High Data Uploading Usage

Snowboardbabe
I've Been Around

Beat this:  just over 39 gb of upload in a day and half.  10 gb since i got to work this mornoing, and no one is even home.  our normal upload is less than 2 gb a month. .... help desk not helpfull

will check for torrents that may inadvertently be running on our "box - e-box", even though tv is turned off....although we dont do anyhting other than netflix and TVstation websites. (+ emails) .

i had to update my data to be sure i didnt go over before i got hoem from work!

Re: Unbelievably High Data Uploading Usage

First thing I would do is call tech support to report the problem.  That discussion will hopefully lead to the overage being cancelled.  You might have to follow up on that call with a second call to billing or customer support, but first ensure that tech support records the problem on file.  Second, even though MAC cloning is not supposed to happen on the network, go to the nearest Rogers store and swap the modem.  Third, when you're home, log into the modem, navigate to the STATUS... DOCSIS WAN page, copy the downstream and upstream levels and paste them into the thread.  I'd like to see them to determine if the upload numbers make any sense in relation to the signal levels.  

 

Typically, in the past, users have reported high download numbers like you are seeing.  Rogers has been working at reducing those instances and now those high download / upload numbers are relatively rare to see.  The other aspect to this, as you have indicated is the issue of torrents.  There is also the issue of cloud backups which are becoming commonplace and which could cause problems if there are repeated attempts at backing up a large group of files.  That might be worth checking as well.



Re: Unbelievably High Data Uploading Usage

i agree with swaping the modem, just to make sure its not a case of MAC CLONING.

Though, usually in most cases thats usually more DOWNLAOD than UPLOAD.

 

 

Other things to look at.. are anything which does any form of CLOUD backup.
network attached hard drives.
iphones, etc, which try to back up to icloud, etc.

There can be cases with these, where the device is trying to back itself up.. and say there is not enough storage on the cloud storage... so it FAILS.. then trys imediately again... rince and repeat.

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