Unable to receive text messages on my LG G4

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I've Been Here Awhile
Posts: 2

Unable to receive text messages on my LG G4

I am not able to send text messages from my LG G4 device  but I can receive text  messages .

 

Any suggestions

I'm a Trusted Advisor
Posts: 32,102

Re:Unable to receive text messages on my LG G4

Hello @RBO72

have you tried doing a factory reset on the device to see if that will fix it? Have you contacted Rogers tech support to see if it's a account problem?

I've Been Here Awhile
Posts: 2

Re: Unable to receive text messages on my LG G4

Wont that wipe everything else of my phone
I'm a Trusted Advisor
Posts: 32,102

Re: Unable to receive text messages on my LG G4

Hello @RBO72

Yes but you can always back it up with the LG software via your personal computer.