Unable to Sign In and Order Ignite TV Bundle Online

[daveyson1]

When using Microsoft edge, I try to sign into my rogers account, I fill out the username and password, click sign in and it keeps refreshing the page and the sign in option pops up every time.

If I use the chrome bowser, it works ok but if I try to order anything , it kicks me out and I have to start all over again.

If I use the browser on my samsung phone , it signs in ok but I can't order anything on there either.

I tried to order the ignite tv bundle on every browser but each time I click on "get this bundle", a window pops up for me to contact rogers by phone or chat. I had to order over the phone eventually and risk not getting the deal because it said you had to order it online.

I am very annoyed to say the least!

*** Edited Title/Labels *** 

[RogersTony]

Hello, @daveyson1

Welcome to the Rogers Community Forums! 😃

I love to use self-serve options too so I can really feel your pain with you being unable to order Ignite TV online on your own without having to reach out to someone. Are you able to give this a try again using Incognito Mode on Google Chrome? Let us know if the same error message is persistent. 

Is there anyone else in the Community who is having a similar issue when trying to order Ignite TV Bundles online via the Rogers.com website?

Regards,

CommunityHelps

RogersTony

[daveyson1]

I tried that.  It says technical error.  There's always some kind of glich whether it's on my desktop in google or Microsoft edge or internet explorer, or on my laptop or on my phone.

[RogersTony]

Hello again, @daveyson1

Thanks for the additional information! Can you provide us with the exact URL you used to access the ordering page for the Ignite TV bundles so we can try to replicate it on our end?

Thanks for bringing this to our attention.

RogersTony

[daveyson1]

I've already ordered and received the ignite tv bundle via phone order. I explained to them that I tried to order it online so I could receive the prepaid mastercard deal so I hope I can still get it.

Anyway, I am still having trouble signing in on Microsoft edge browser.  After I click sign in it refreshes the page back to the sign in page repeatedly.  Here is the url:

https://www.rogers.com/consumer/easyloginriverpage?showModal=true

[RogersMoin]

Hello, @daveyson1.

Thank you for the URL, I tried it on my Edge browser and can sign in to my account. I'm not running any extensions or addons on my Edge browser. If it is looping back to the sign-in page, it's usually some addon blocking some components. 

Have you tried the Edge's InPrivate window to sign-in? I suggest trying the InPrivate window and going to rogers.com and clicking on Sign in on the top right. You can also try other browsers like Chrome, Firefox etc. 

Please keep us posted. 

Cheers,

RogersMoin

[57]

Here's a post that covers almost all of the possible items that can cause sign-in issues on Rogers.

https://communityforums.rogers.com/t5/Internet/Unable-to-load-certain-website-s-and-or-videos/m-p/42...

[Ruby52]

We have been having the same problem. We both have IPads and have only been able to get the “TV Bundles” under “Shop” to load once or twice. Very frustrating! Page freezes.

[RogersZia]

Welcome to the Community and thank you for your post at @Ruby52,

I personally find self serve convenient and time saving, just as long as it works smoothly :). Have you tried another browser besides Safari? Just want to ensure the issue isn't browser specific. Do you experience the loading issue and freezing just when you click on Shop >> Bundle or any other pages too? Are you able to browse through your MyRogers account without any problems?

Just need a little bit more info to assist you further. In the mean time, if you're looking to add a product or change any existing services you can also reach out to us on social media through Facebook.com/Rogers or Twitter @RogersHelps 24/7.

RogersZia

[Jayzino]

For 3 days now when trying to check out ignite bundles I keep getting this error...

Technical Error:

Sorry, there's a problem on our end. Thanks for your patience while we work to fix it. Please check back later. Need help now?

[RogersTony]

Hello, @Jayzino

We appreciate your interest in our Ignite TV bundles! I know how irritating it is to keep running into these error messages.

Can you confirm what Internet browser you are using to try to view the bundles? Have you tried another browser since running into this error? Is the same error persisting?

We look forward to your response!

RogersTony

[Jayzino]

I've used a few browsers Firefox,Chrome,Cyberfox & Epic Privacy Browser all the same message.

[RogersZia]

@Jayzino, is the error just restricted to the Ignite bundles page? Are you able to access MyRogers without any issues? I would recommend you try accessing the Ignite bundles page on IE as well. 

If you've already cleared the cache/cookies on the other browsers and tested IE without luck please reach out to us via PM @CommunityHelps and we'll look into opening a ticket for this issue.

RogersZia

[NicoleKristine]

I am having the exact same issue, have been trying to order now for 4 days and keep getting the same technical error message. Very annoying!

[RogersYasmine]

Hi @NicoleKristine,

Thank you for being a part of the Rogers Community and great first post! 🙂

I can understand your frustration with being unable to complete your self-serve order online, that shouldn't be happening. We definitely want to help you get it processed with ease.

Just to clarify, are you using the Microsoft Edge browser on a desktop/laptop when this issue occurs? Have you attempted to use any other browsers (Chrome, Firefox, etc.) to see if the same issue occurs? Please ensure your pop-up blocker is disabled in your settings and you can try clearing your browsing history and launching a new web browser to see if this helps as well.

You may also have a peek at post #7 of this thread for some helpful tips on what other things may be causing your sign-in issues.

Please keep us posted on your results! If you continue to experience the same issue after trying our recommendations, please feel free to send us a Private Message so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

RogersLaura

[NicoleKristine]

I have tried on Google Chrome, Firefox, Microsoft Edge and none of them work. The error always occurs once I get to the enter in your birth date page, it asks to re-enter my birthday but no secondary boxes come up to re-enter and then when I hit continue I get the message:

Technical Error

Sorry, there's a problem on our end. Thanks for your patience while we work to fix it. Please check back later.

Need help now?

I currently have a ticket in with Rogers Engineering department and was supposed to hear back when the issue is resolved but I haven't heard anything back as of yet. Is this bundle package something I could purchase over the phone with Rogers? Clearly online is not the way to go for ordering this bundle service.

[RogersTony]

Hello, @NicoleKristine

Welcome to the Rogers Community Forums!

We're thrilled that you are considering making the switch to Ignite TV. We definitely want to help you get the process started and take a look at the status of the ticket that was escalated.

Please send a private message to @CommunityHelps so we can get started on this for you.

Not familiar with our private messaging system? No worries, Click Here.

RogersTony

[bowie]

Does Rogers really want my business? I am not sure - I am trying to order an Ignite TV package online - switching over from digital finally - and it keeps giving me error messages and won't go through - chat is non-functional as well - something I thought would take 5 minutes has now been one hour with luck - I give up!

[RogersJermaine]

Hi @bowie, 

Thank you for your post and I hope you are liking it here at the Rogers Community Forums!

We do appreciate your loyalty and business as a customer and very sorry to here that you are unable to complete the transaction online.

To assist you further if you can let us know what error message you are receiving? 

Also have you tried using another browser. 

Please keep us posted! If you continue to experience the same issue, please feel free to send us a Private Message so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Cheers,

RogersJermaine

[CMHILL]

Trying to order Ignite TV & Internet but keep getting technical error when trying to "submit" my "special ignite offer upgrade". I ALWAYS use my phone for everything so it's not my browser. I was hold for 2 hrs yesterday & today the wait is 3 hrs. The online chat is not working either. This is a bazillion dollar company - why can you not figure out your customer service issues? Beyond frustrating.