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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

2,250 REPLIES 2,250

Re: UPDATED NextBox Navigatr - December 2015/January 2016

57
Resident Expert
Resident Expert

This has been mentioned often in this Navigatr thread, to which your post was moved:

 

If you've got an 8642 (NB2) and you've tried rebooting several times, then the only way to get settings to show is usually to do a factory reset by calling Rogers.  This will erase your existing settings and your recordings.  Sometimes this can be related to a poor signal, so have Rogers check your signal before doing the factory reset.

 

Check out the following useful links - they will save you hours of frustration:

 

How To Navigatr:  http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/thread-...

 

Navigatr Issues List: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/thread-...

 

How to CC: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...



Re: UPDATED NextBox Navigatr - December 2015/January 2016

molly222
I Plan to Stick Around

Just had a very interesting conversation with a Senior Rogers Tech.  My 3.0 and 2.0 were actually working perfectly yesterday...BUT today I noticed all tiles were without pictures...with the exception of 4 tiles that were suppose to have series scheduled for next Sunday...nothing showing scheduled when there should have been.  Daily recordings now only show 2...today and tomorrow...should show 5 (57 reported this in a different thread).  I also noticed both my Software Version # changed to 6.0.1.0110 and my Espial # changed to 6.08-1.1.90

 

The Rogers tech confirmed that there is an update that is being rolled out an area at a time...started end of last week...I just got mine overnight.  They are continuing to roll it out over the next week...the update is suppose to fix:

1.  slow responses on the 3.0 - he confirmed this was due to a memory leak (as many on here suspected)

2.  boxes that have a blank settings screen

3.  numerous other mystery items...boxes turning on and off by themselves, scheduled recordings missed.

 

I don't know whether it actually fixed any of the above or not as I have not recently experienced the above issues.  It does appear to have created new issues...i.e. scheduling recordings more than a few days out...gray boxes in lieu of pictures.  The tech said anyone here that has issues after they receive the new update should call Rogers so they are aware of how many people it is affecting.Smiley Sad

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

DrMike
I'm a Trusted Contributor

@molly222 wrote:

Just had a very interesting conversation with a Senior Rogers Tech.  My 3.0 and 2.0 were actually working perfectly yesterday...BUT today I noticed all tiles were without pictures...with the exception of 4 tiles that were suppose to have series scheduled for next Sunday...nothing showing scheduled when there should have been.  Daily recordings now only show 2...today and tomorrow...should show 5 (57 reported this in a different thread).  I also noticed both my Software Version # changed to 6.0.1.0110 and my Espial # changed to 6.08-1.1.90

 

The Rogers tech confirmed that there is an update that is being rolled out an area at a time...started end of last week...I just got mine overnight.  They are continuing to roll it out over the next week...the update is suppose to fix:

1.  slow responses on the 3.0 - he confirmed this was due to a memory leak (as many on here suspected)

2.  boxes that have a blank settings screen

3.  numerous other mystery items...boxes turning on and off by themselves, scheduled recordings missed.

 

I don't know whether it actually fixed any of the above or not as I have not recently experienced the above issues.  It does appear to have created new issues...i.e. scheduling recordings more than a few days out...gray boxes in lieu of pictures.  The tech said anyone here that has issues after they receive the new update should call Rogers so they are aware of how many people it is affecting.Smiley Sad

 

 


@molly222

 

Looking forward to this with bated breath...not....

 

Just curious where you find the Espial #?  I can see my firmware - still on 6.0.0.0132 but not the other piece of data you referenced. 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

57
Resident Expert
Resident Expert

@DrMike wrote:

 

Just curious where you find the Espial #?  I can see my firmware - still on 6.0.0.0132 but not the other piece of data you referenced. 


Settings - Troubleshooting - About.



Re: UPDATED NextBox Navigatr - December 2015/January 2016

park
I'm an Advisor

@molly222 wrote:

Just had a very interesting conversation with a Senior Rogers Tech.  My 3.0 and 2.0 were actually working perfectly yesterday...BUT today I noticed all tiles were without pictures...with the exception of 4 tiles that were suppose to have series scheduled for next Sunday...nothing showing scheduled when there should have been.  Daily recordings now only show 2...today and tomorrow...should show 5 (57 reported this in a different thread).  I also noticed both my Software Version # changed to 6.0.1.0110 and my Espial # changed to 6.08-1.1.90

 

The Rogers tech confirmed that there is an update that is being rolled out an area at a time...started end of last week...I just got mine overnight.  They are continuing to roll it out over the next week...the update is suppose to fix:

1.  slow responses on the 3.0 - he confirmed this was due to a memory leak (as many on here suspected)

2.  boxes that have a blank settings screen

3.  numerous other mystery items...boxes turning on and off by themselves, scheduled recordings missed.

 

I don't know whether it actually fixed any of the above or not as I have not recently experienced the above issues.  It does appear to have created new issues...i.e. scheduling recordings more than a few days out...gray boxes in lieu of pictures.  The tech said anyone here that has issues after they receive the new update should call Rogers so they are aware of how many people it is affecting.Smiley Sad

 

 


@molly222

The #s on my NB3 boxes in MISSISSAUGA are now the same as your above.

The pictures on recordings are spooty, but expect they will fillup over the next day or so.

 

RE: Ease of use.. human factors fixes..

Have not yet had chance to check them out, but :

 

I hope they fixed the navigation around recordings.

e.g being able to do multiple tale deletes by going back to where you whre you were working

rather than always popping to the top of the recordings stack after each such delete.

 

And I hope a recording gets tagged as recorded as soon as its starts recording.

e.g. Some of us like to watch a program (or often more than one) several minutes afterit has started and at the end delete it after one has finishged watching it.

 

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

mfait
I'm a Reliable Contributor

@park wrote:

@molly222 wrote:

Just had a very interesting conversation with a Senior Rogers Tech.  My 3.0 and 2.0 were actually working perfectly yesterday...BUT today I noticed all tiles were without pictures...with the exception of 4 tiles that were suppose to have series scheduled for next Sunday...nothing showing scheduled when there should have been.  Daily recordings now only show 2...today and tomorrow...should show 5 (57 reported this in a different thread).  I also noticed both my Software Version # changed to 6.0.1.0110 and my Espial # changed to 6.08-1.1.90

 


@molly222

The #s on my NB3 boxes in MISSISSAUGA are now the same as your above.

The pictures on recordings are spooty, but expect they will fillup over the next day or so.

 

RE: Ease of use.. human factors fixes..

Have not yet had chance to check them out, but :

 

I hope they fixed the navigation around recordings.

e.g being able to do multiple tale deletes by going back to where you whre you were working

rather than always popping to the top of the recordings stack after each such delete.

 


Got this update in Nepean (Ottawa).  Haven't noticed much difference yet.  Had to reboot to get OnDemand to work (initially error #835MC).  Didn't seem to break anything.

 

I did notice that when I go into LIST, and select a recorded show down a few rows, then exit from there, it goes back to the same spot.  Before it used to go to the beginning of the list and you had to scroll down again.

That's an improvement!

 

Anyone notice any other fixes that we complained about?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Square
I'm a Reliable Contributor
Why can't someone from the tech department write notes to explain what changes are implemented in each new software update?

Nothing new that I have found, same boring, downgrade of software.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

JeanJ
I've Been Here Awhile

I am so infuriated whit this....

 

Again today, tried to moved through the menu with my remote and it was so sluggish it deleted the show i was trying to watch because i could not see where the remote was.

 

THIS IS ENOUGH !!!!

 

ROGERS CHARGES AN EXORBITANT AMOUNT OF MONEY FOR US TO GET FRUSTRATED WITH THERE DECISION AND THE WORST PART IS THAT I AM STUCK WITH IT.

 

Bell doe'nt have Fibe in our area and i can't get anything better because their Internet is just a reliable.  Slow sluggish, drops signals, etc.......

 

GETTING TIRED OF BEING SCREWED ALL THE TIME !!!!

  

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Riggernuts
I Plan to Stick Around

I totally agree. This whole navigator update is a joke. I don't understand how the engineering team can release such a poor product.  This is worse then beta testing. Time to step up Rogers and fix this mess, asap.

 

. just the plan guide don't work unless you use the work around everytime.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

park
I'm an Advisor

@IceFrog wrote:

I have to say that Navigatr is perhaps the single, biggest disappointment I have faced with Rogers (among many). There are too many tiles and too much scrolling; too slow; the time bar does not show how far you are into a program; often have to hit exit to get rid of the bar; recorded programs freezing up - just to mention a few! Then you roll out an update a/Espialnd solve one problem but create 3 more! Unbelievable!


Msg to Rogers/Espial crack software team !

The Time bar problems are fairly new.  Seems to  have started in the past few weeks.

So whatever you did to fix things recently, it messed up the timebar.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

Not here (Ottawa East)  When I exit, it goes back to the last thing "new" recording on the list.

Also, I still can't read the titles of programs in the tiles, nor the recorded dates. 

Very discouraging to see no acknowledgement of each problem and no estimated time to repair.

No customer feedback at all actually.  

NB3 Software Version 6.01.0110  Espial 6.0.8-1.1.90

 

 

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

DrMike
I'm a Trusted Contributor

@mfait wrote:

@park wrote:

@molly222 wrote:

Just had a very interesting conversation with a Senior Rogers Tech.  My 3.0 and 2.0 were actually working perfectly yesterday...BUT today I noticed all tiles were without pictures...with the exception of 4 tiles that were suppose to have series scheduled for next Sunday...nothing showing scheduled when there should have been.  Daily recordings now only show 2...today and tomorrow...should show 5 (57 reported this in a different thread).  I also noticed both my Software Version # changed to 6.0.1.0110 and my Espial # changed to 6.08-1.1.90

 


@molly222

The #s on my NB3 boxes in MISSISSAUGA are now the same as your above.

The pictures on recordings are spooty, but expect they will fillup over the next day or so.

 

RE: Ease of use.. human factors fixes..

Have not yet had chance to check them out, but :

 

I hope they fixed the navigation around recordings.

e.g being able to do multiple tale deletes by going back to where you whre you were working

rather than always popping to the top of the recordings stack after each such delete.

 


Got this update in Nepean (Ottawa).  Haven't noticed much difference yet.  Had to reboot to get OnDemand to work (initially error #835MC).  Didn't seem to break anything.

 

I did notice that when I go into LIST, and select a recorded show down a few rows, then exit from there, it goes back to the same spot.  Before it used to go to the beginning of the list and you had to scroll down again.

That's an improvement!

 

Anyone notice any other fixes that we complained about?


Not on mine. I was just "updated" to 6.0.1.0110 last night but the same infuriating behaviour is there. I wanted to try and get rid of some of the dozens and dozens of "zombies" at the end of the list but as soon as I deleted all sheduled recordings for a zombie tile, and pressed 'exit' , there I was at the very top of the list again. Zero change.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

mfait
I'm a Reliable Contributor

@DrMike wrote:

@mfait wrote:

@park wrote:

@molly222 wrote:

Just had a very interesting conversation with a Senior Rogers Tech.  My 3.0 and 2.0 were actually working perfectly yesterday...BUT today I noticed all tiles were without pictures...with the exception of 4 tiles that were suppose to have series scheduled for next Sunday...nothing showing scheduled when there should have been.  Daily recordings now only show 2...today and tomorrow...should show 5 (57 reported this in a different thread).  I also noticed both my Software Version # changed to 6.0.1.0110 and my Espial # changed to 6.08-1.1.90

 


@molly222

The #s on my NB3 boxes in MISSISSAUGA are now the same as your above.

The pictures on recordings are spooty, but expect they will fillup over the next day or so.

 

RE: Ease of use.. human factors fixes..

Have not yet had chance to check them out, but :

 

I hope they fixed the navigation around recordings.

e.g being able to do multiple tale deletes by going back to where you whre you were working

rather than always popping to the top of the recordings stack after each such delete.

 


Got this update in Nepean (Ottawa).  Haven't noticed much difference yet.  Had to reboot to get OnDemand to work (initially error #835MC).  Didn't seem to break anything.

 

I did notice that when I go into LIST, and select a recorded show down a few rows, then exit from there, it goes back to the same spot.  Before it used to go to the beginning of the list and you had to scroll down again.

That's an improvement!

 

Anyone notice any other fixes that we complained about?


Not on mine. I was just "updated" to 6.0.1.0110 last night but the same infuriating behaviour is there. I wanted to try and get rid of some of the dozens and dozens of "zombies" at the end of the list but as soon as I deleted all sheduled recordings for a zombie tile, and pressed 'exit' , there I was at the very top of the list again. Zero change.


That's different from the scenario I described.  I was not deleting zombie shows or anything else.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

DrMike
I'm a Trusted Contributor

@mfait wrote:

@DrMike wrote:

@mfait wrote:

@park wrote:

@molly222 wrote:

Just had a very interesting conversation with a Senior Rogers Tech.  My 3.0 and 2.0 were actually working perfectly yesterday...BUT today I noticed all tiles were without pictures...with the exception of 4 tiles that were suppose to have series scheduled for next Sunday...nothing showing scheduled when there should have been.  Daily recordings now only show 2...today and tomorrow...should show 5 (57 reported this in a different thread).  I also noticed both my Software Version # changed to 6.0.1.0110 and my Espial # changed to 6.08-1.1.90

 


@molly222

The #s on my NB3 boxes in MISSISSAUGA are now the same as your above.

The pictures on recordings are spooty, but expect they will fillup over the next day or so.

 

RE: Ease of use.. human factors fixes..

Have not yet had chance to check them out, but :

 

I hope they fixed the navigation around recordings.

e.g being able to do multiple tale deletes by going back to where you whre you were working

rather than always popping to the top of the recordings stack after each such delete.

 


Got this update in Nepean (Ottawa).  Haven't noticed much difference yet.  Had to reboot to get OnDemand to work (initially error #835MC).  Didn't seem to break anything.

 

I did notice that when I go into LIST, and select a recorded show down a few rows, then exit from there, it goes back to the same spot.  Before it used to go to the beginning of the list and you had to scroll down again.

That's an improvement!

 

Anyone notice any other fixes that we complained about?


Not on mine. I was just "updated" to 6.0.1.0110 last night but the same infuriating behaviour is there. I wanted to try and get rid of some of the dozens and dozens of "zombies" at the end of the list but as soon as I deleted all sheduled recordings for a zombie tile, and pressed 'exit' , there I was at the very top of the list again. Zero change.


That's different from the scenario I described.  I was not deleting zombie shows or anything else.


Yes you are correct. I went back and tried to simply go into a recorded tile (as you described) and when I came out it was indeed in the same place, just as you said. So I ask then, if they could make a useful "back" function for that scenario, why not for the scenario where you go in and actully modify the contents of a tile? Still infuriating us with the lack of obvious functionality. 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

dsj
I've Been Around

Can you do something about the font size, perhap allow us to choose a size for the guide. It's impossible to read unless you stand right in front of your TV.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

lgood
I've Been Around

We have been away.  Do not have updataed Navigatr software (actually can't remember seeing this was coming?).  Tried to watch recoded TV on PVR and it is jerkey, starts and stops and pixilates.  Is this because I don;t have updated Navigaatr?  Or is there another "fix"?


@RogersMargaret wrote:

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 


Didn't now about this updated software?  We have been away of r a few months and trying to watch recorded TV and it starts and stops an dpixilates. Is this because we don't have update?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

pmcsplaza
I'm a Trusted Contributor

With the new Navigatr format, which I actually like, there's one major failing:  One can no longer manually set such-and-such channel to record from start time to finish time - it only does it by programme name.  So to achieve the missing setting, one has to set up all programmes within the time frame to record...much more work and often not exactly what I wanted anyway.

Is there ever going to be a Menu section for Manual Recordings?

Peter
Toronto

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

@pmcsplaza wrote:

With the new Navigatr format, which I actually like, there's one major failing:  One can no longer manually set such-and-such channel to record from start time to finish time - it only does it by programme name.  So to achieve the missing setting, one has to set up all programmes within the time frame to record...much more work and often not exactly what I wanted anyway.

Is there ever going to be a Menu section for Manual Recordings?

 

I wouldn't hold my breath on that one. I can't think of why i would want to record a channel without a show or shows in mind to record and i doubt that those deciding what to implement any changes would consider that as a needed enhancement.


 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Johnrc123
I Plan to Stick Around

@rgottinger wrote:

 

I wouldn't hold my breath on that one. 


 


Agreed. Particularly when items as critically important as Closed Captioning and readability --- directly related to disabilities --- have clearly gone on a backburner for many months now.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Customer01
I Plan to Stick Around

Well, I see that nothing much has changed in the weeks I have been away.  

I have recorded some tennis in the past week, and each recording has it's own tile.  I cannot tell from the tile what date it was recorded.  And when I open the tile, I see the date but not the time.  And there are 2 recordings of tennis each day, so I don't know which one I am looking at. I have to start watching to find out the length of the recording, and basically look for clues as to which time slot I am looking at, eg. does it look like daytime or night time.  Seriously!

When it comes to Grand Slams, they are recording on 4 channels, 3 times a day!  The previous software list view made this easy to manage.  This was the whole point of having a PVR for me.  This new software has taken away that functionality that is most important for me.

If I do not hear from someone at Rogers that this will be fixed in the next week, then I will be forced to take my money elsewhere.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

57
Resident Expert
Resident Expert

I don't know if they'll be bringing back the "list", however, when looking at the tiles you should be able to tell the recording order because the most recent will be closest to the top.  Most people might start by watching the oldest recording first.

 

Until this lack of information for single recordings is "fixed", an option that I suggested earlier in this thread is to set a series recording (say timeslot/day) even if you're doing single recordings. You can then see most of the information regarding the programme in the tile (date, time, channel name). Then delete the scheduled recording when you're done watching.  Link below:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

You can see lists in AnyPlace Web for Computers, or RAPTV app for tablets, or app for mobiles.