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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

2,250 REPLIES 2,250

Re: UPDATED NextBox Navigatr - December 2015/January 2016

OLDYELLR
I'm a Senior Advisor

@CC wrote:

@molly222 wrote:

Anybody else not getting any info in the guide for ABC Spark (I get it on ch.58)?  I reported it 2 days ago and just got my regular "still working on it" automated Rogers response.  Before I spend 40 minutes on hold AGAIN, I'm wondering if this is isolated or not.  Can't tape my kids favourite shows until it's fixed Smiley Embarassed


Molly:

In Scarborough, ABC Spark is on channel 53. And you are not alone. My guide shows 'no information' also. @park had a suggestion to set the PVR to record manually. But that is another feature they took away with this NAVIGATR.


Oops, I see ABC Spark is 59 not 58 for me (58 is Food Channel). But it still shows To Be Announced in the Rogers Guide.  Zap2it shows programming. Must be the Rogers schedule provider. The crazy thing is, even if you see a show you's like to record, you can't. Even the Manage PVR grid just shows "Loading" for that channel.


Rogers PayGo. Location: S-W Ontario

Re: UPDATED NextBox Navigatr - December 2015/January 2016

gjdj
I Plan to Stick Around

@park wrote:

Agree. Navi has removed many useful features or hidden them so even Rogers does not know where they are.

e.g. Please see the recent posts on how to turn CC on/off without having to go back to live TV.

 

Starting on the last couple posts on page 17 of that thread.

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/page/17...

 

However to manually record:

(Right: You gotta be around to push the buttons..maybe @57 knows how to use a computer to access your PVR.)

 

1. Get on the channel you wish to record.

2. PUSH THE RED (REC) BUTTON.


The issue is that if the guide says "No Information" then pressing the red button manually does not work.

 

I've tested that.  I can get it to record manually on channels where the guide supplies information.  But not the ones that don't.

 

It was frustrating for me, because I was trying to record something on TLNHD.  That was filled with "No Information".  Couldn't pre-program a recording using the guide.  Couldn't pre-program a recording manually since the functionality seems to have been removed.  Couldn't record manually when watching live by pressing the red button.  I think it was giving error messages like "Duplicate recording" when attempting to pre-program.  And it just did nothing when I hit the red button while watching the channel live.

 

However, TLNW (the time-shifted non-HD channel) had all the programming info.  Eventually I recorded on that station - although obviously I was disappointed to get the standard def feed.

 

As an aside, because they had the TLNW programming info, I feel pretty confident that Rogers had the information to populate the guide.  They just made a mistake, and didn't correct it for more than a week.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

gjdj
I Plan to Stick Around

@rgottinger wrote:

@Gate420

Don't know what model you have but you need a better one. Also, what does "he one that only allows you to record one show and watch another" mean? My 9865HD allows that and permits 8 shows to be recorded while watching something else



Up til 3 or 4 years ago, they were still renting and selling the 8642HD.  You could only get two channels at a time.  So you could watch one and record another.  You could record 2 different ones, and watch a previously recorded show.  But the limit was two incoming streams of live programming.

 

That is the box I have and it was still quite adequate before Navigatr.  On the rare occasion that there were 3 things on at the same time, I could always find a time-shifting solution or know that one of them would be available on demand.

 

I was given a purchased box as a Christmas gift, so I can't just ask for an upgrade.  It's extremely annoying that this Navigatr "upgrade" may have made my box obsolete.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

macbaum
I'm a Frequent Visitor

a. I would like to see the return of the ability to select and delete multiple episodes/folders

b. Except for those programs that have one episode recorded, remove all the panels that do not have any scheduled recordings

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

@gjdj wrote:

Up til 3 or 4 years ago, they were still renting and selling the 8642HD.  You could only get two channels at a time.  So you could watch one and record another.  You could record 2 different ones, and watch a previously recorded show.  But the limit was two incoming streams of live programming.

 

That is the box I have and it was still quite adequate before Navigatr.  On the rare occasion that there were 3 things on at the same time, I could always find a time-shifting solution or know that one of them would be available on demand.

 

I was given a purchased box as a Christmas gift, so I can't just ask for an upgrade.  It's extremely annoying that this Navigatr "upgrade" may have made my box obsolete.


Seems that PVRs have a life expectancy just like anything else nowadays and after a few years, new models are created and the old ones, functional or not are deemed obsolete. Its not right but its the way things are being done now and it isn't just PVRs

Re: UPDATED NextBox Navigatr - December 2015/January 2016

gjdj
I Plan to Stick Around

@rgottinger wrote:

@gjdj wrote:

Up til 3 or 4 years ago, they were still renting and selling the 8642HD.  You could only get two channels at a time.  So you could watch one and record another.  You could record 2 different ones, and watch a previously recorded show.  But the limit was two incoming streams of live programming.

 

That is the box I have and it was still quite adequate before Navigatr.  On the rare occasion that there were 3 things on at the same time, I could always find a time-shifting solution or know that one of them would be available on demand.

 

I was given a purchased box as a Christmas gift, so I can't just ask for an upgrade.  It's extremely annoying that this Navigatr "upgrade" may have made my box obsolete.


Seems that PVRs have a life expectancy just like anything else nowadays and after a few years, new models are created and the old ones, functional or not are deemed obsolete. Its not right but its the way things are being done now and it isn't just PVRs


I guess, but this is worse than the obsolescence you get from PCs.  In that case, you aren't forced to upgrade to latest operating system.

 

And actually via an online search, it seems like Rogers only introduced the 8642 in 2010

 

http://www.newswire.ca/news-releases/rogers-unveils-canadas-largest-capacity-hd-pvr-539707182.html

 

and people still seemed to be buying them from reputable retailers in 2015.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor


@gjdj wrote:

I guess, but this is worse than the obsolescence you get from PCs.  In that case, you aren't forced to upgrade to latest operating system.

 

And actually via an online search, it seems like Rogers only introduced the 8642 in 2010

 

http://www.newswire.ca/news-releases/rogers-unveils-canadas-largest-capacity-hd-pvr-539707182.html

 

and people still seemed to be buying them from reputable retailers in 2015.

 

I suppose, but you wouldn't buy a pc that was made in 2010 in 2015 either and there comes a time with PCs as well when a Windows version is out of support and the processing power can;t cope with the code that is written either. It may still turn on but new things won't work. New things are pushed out whether we personally want them or not and the attitude is take it or leave it.





 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

The SA8300 is a 1990s design and it continues to work well.

After Cisco took over SAs settop business they introduced the 8642 (NB2).

 

It had a few upgrades like the guide and PVR screen in HD, 

but it was basicly a cost reduced replacement for the SA box.

 

From my experience having owned both the SAbox and the NB2,

From the get go, ite NB2 was slow and the hardware was not very reliable.

 

 

 

 

 

 

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

@park wrote:

The SA8300 is a 1990s design and it continues to work well.

After Cisco took over SAs settop business they introduced the 8642 (NB2).

 

It had a few upgrades like the guide and PVR screen in HD, 

but it was basicly a cost reduced replacement for the SA box.

 

From my experience having owned both the SAbox and the NB2,

From the get go, ite NB2 was slow and the hardware was not very reliable.

 

And you made a key polnt when you mentioned 'cost reduced replacement'. It may have been cheaper but paying less for something often results in a lesser product. Just like outsourcing development of Navigatr may have been cheaper than having inhouse developers, you often get what you pay for (or don't pay for)

 

 

 

 

 

 

 


 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

gjdj
I Plan to Stick Around

From the get go, ite NB2 was slow and the hardware was not very reliable.

 

And you made a key polnt when you mentioned 'cost reduced replacement'. It may have been cheaper but paying less for something often results in a lesser product. Just like outsourcing development of Navigatr may have been cheaper than having inhouse developers, you often get what you pay for (or don't pay for)

 

 


I don't think it was cheaper.  It was billed as an upgrade - the premium box until the Nextbox 3.0 came out (in late 2013?).  Maybe they skimped behind the scenes, I don't know.

 

And while I guess some people had different experiences, I never had any problems until Navigatr was pushed out.

 

Personally I feel that Rogers should be supporting boxes they've sold for roughly 10 years.  Certainly if they sell you a box and stop supporting it one month later, that would feel like a scam.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

OLDYELLR
I'm a Senior Advisor

@gjdj wrote:

 

 


I don't think it was cheaper.  It was billed as an upgrade - the premium box until the Nextbox 3.0 came out (in late 2013?).  Maybe they skimped behind the scenes, I don't know.

 

And while I guess some people had different experiences, I never had any problems until Navigatr was pushed out.

 

Personally I feel that Rogers should be supporting boxes they've sold for roughly 10 years.  Certainly if they sell you a box and stop supporting it one month later, that would feel like a scam.


 

The NB2 was an upgrade from the SA8300HD in that it was smaller and black instead of the back-out-of-fashion silver.  It also had a faster processor with a prettier HD RTN interface. Of course, at the time, something like Navigatr wasn't anticipated to bog down the poor thing. Through the years software gets more complex and bloated and processors need to become faster to handle it. For example, my laptop is from the Windows Vista era and now has Windows 7, but when Microsoft started pushing free Windows 10, it deemed my laptop incompatible and wouldn't have installed even if I'd wanted to. That's what Navigatr should have done with the NB2, just like it didn't install on the 8300. And, yes, my 8300 is more than 10-year-old technology and runs flawlessly on SARA.


Rogers PayGo. Location: S-W Ontario

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

gjdj wrote:

 

 I don't think it was cheaper.  It was billed as an upgrade - the premium box until the Nextbox 3.0 came out (in late 2013?).  Maybe they skimped behind the scenes, I don't know.

And while I guess some people had different experiences, I never had any problems until Navigatr was pushed out.

Personally I feel that Rogers should be supporting boxes they've sold for roughly 10 years.  Certainly if they sell you a box and stop supporting it one month later, that would feel like a scam.

 

Is there a company anywhere that warranties electronics or anything else for 10 years? You might get a 4 year extended service contract that you have gto buy filled with exceptions but after that, you are out of luck when it stops performing the way it should. PVRs are just another limited life product.


 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

It may have been billed as an upgrade, but some hardware options were removed.  I liked the RCA jacks on the front of the box, made it easy to connect a game console or video camera without having to move the cabinet and get to the back...

Re: UPDATED NextBox Navigatr - December 2015/January 2016

svmajor
I've Been Around

This new Navigator is just plain terrible!!  Give me back the old one and stop this nonsense!!

 

1. There was nothing wrong with a concise list of recorded programs and a new tab for scheduled ones.  The new navigator gives a useless list of picture icons with half of them blank!! (I guess the though is that we are all a bunch or morons and need pictures to see what we have saved!!)

 

2. Now you have to select a filter and save it to change from most recent to the alphabetical order!!  This is not reducing my key strokes at all!!!**

 

3. The new list is positively useless since you can't see the date, channel or time it was recorded!!  Give me that information up front before any useless picture icon!!

 

4. I used to be able to delete a selected set of recordings from a series with a handy check marked box and retain several others...but now you have to delete either ALL of them or waste time deleting each each individually - how is that saving me time??

 

5. Individual programs within a series are not always sorted together for some unknown reason and if you navigate down through a long list and then delete something the crazy software takes you back to the beginning of the list....keep me where I last was and give me a home button or something!!

 

6. I could go on but it's too frustrating...as I said give me back the old navigator please!!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Cush
I Plan to Stick Around

svmajor wrote:

 

This new Navigator is just plain terrible!!  Give me back the old one and stop this nonsense!!

 

You and a lot of us here would love to go back to the old interface.

However, in that Toronto Star article by Ellen Roseman, from January, a Rogers spokesman is quoted as saying,

"A survey showed most people like the update."

 

I find that very, very hard to believe.   I won't bother saying more since this post will likely be deleted anyway.  Off-topic.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

park
I'm an Advisor

@macbaum wrote:

a. I would like to see the return of the ability to select and delete multiple episodes/folders

b. Except for those programs that have one episode recorded, remove all the panels that do not have any scheduled recordings


 

Re a.

Those of use in JULY 28 Navi disaster gave Rogers lots of feedback on fixing navigating around recordings in their Pile-of-tiles format.  Rogers sort-of- listened somewhat, that those closest to NOW should\s be closest (fewest key-hits away).  They missed that when one is deleting up ones recordings, NOW is the last one deleted, not the last one recorded.  That would make multiple deletes far easier and much more intuitive.

 

Re b.

Seeing those unscheduled scheduled programs is very helpful. They are nicely away at the end of the pile-of-tiles (i.e. farthest from now).  Some programing is seasonal, or is on less than often than weekly.  So knowing your machine is set to record them is useful. 

 

Previously (in RTN and July28 Navi) they were also there but completely hidden, mysteriously appearing when the next program was <6 days away.   Depending on ones recording/viewing habits they built-up over time and could only be removed with a factory-reset which also wipes out all your recordings.

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

park
I'm an Advisor

RE NB2 vs SA8300
@robindp wrote:

It may have been billed as an upgrade, but some hardware options were removed.  I liked the RCA jacks on the front of the box, made it easy to connect a game console or video camera without having to move the cabinet and get to the back...


 

To clarify, earlier I mentioned that IMHO the NB2 was basicly a poorly-designed  cost-reduced SA8300 meaning it cost a lot less to build, from the thin sheet metal to the barely adequate power supply, to same timy 160G HD when it came out etc.  

 

That does not mean the price we were charged was less though !  

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

57
Resident Expert
Resident Expert

@Cush wrote:


However, in that Toronto Star article by Ellen Roseman, from January, a Rogers spokesman is quoted as saying,

"A survey showed most people like the update."

 

I find that very, very hard to believe. 


You can believe it because Rogers is stretching the truth. Most people have STBs, not PVRs, therefore most people are perfectly happy with the new "pretty" Navigatr interface on their STBs.

 

I don't believe anyone who has a PVR is happy, but we are in the minority, unfortunately.

 

That's why things like CC work fine live, why you can turn on CC from a live programme, but not from a recording, why the info button works properly live, etc.  Navigatr appears to have been designed for STBs and then PVR "functionality" added, almost as an afterthought and very poorly, without proper testing.



Re: UPDATED NextBox Navigatr - December 2015/January 2016

CC
I Plan to Stick Around

@Cush wrote:

@svmajor wrote:

 

This new Navigator is just plain terrible!!  Give me back the old one and stop this nonsense!!

 

You and a lot of us here would love to go back to the old interface.

However, in that Toronto Star article by Ellen Roseman, from January, a Rogers spokesman is quoted as saying,

"A survey showed most people like the update."

 

I find that very, very hard to believe.   I won't bother saying more since this post will likely be deleted anyway.  Off-topic.


Probably, they didn't have a PVR. Most of the problems are with the recordings management.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

remaxman
I'm a Reliable Contributor

And PVR's have no on demand. And the search function is messed up. 

Steve

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

remaxman wrote:

And PVR's have no on demand. And the search function is messed up. 




Funny, my PVR has fully functional On Demand and search, while not as good as before also works.