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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

2,250 REPLIES 2,250

Re: UPDATED NextBox Navigatr - December 2015/January 2016

park
I'm an Advisor

@BS re NCIS:

 

Recording only new can be problematic as some new shows are not labelled as such in the guide.

Recall the fun a few of us had with the DAILY SHOW a few montrhs back.

 

The PVR records on the channel you selected, though it neglects to tell you which that is.

What also may be confusing you is "similateous substitution".

So you see Globals logo (and Canadian commercials) if you watch/record NCIS on the CBS channel.

 

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Customer01
I Plan to Stick Around

A new discovery:  Navigatr doesn't know the difference between tennis and golf!  I searched Tennis, got Australian Open as an answer, and it turned out to be Australian Open golf!  This is getting silly.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

BS
I'm a Senior Advisor

Ditto to customer01 - only acknowledgements is the occassional response that our concerns are being read and sent to the relevant teams, notices when rollouts are coming or stopped, but like the most recent rollout - nothing was said.

 

So, not only this 133 pages, but go to the other threads related to this product, and the thread started in July on the first rollout, there really has not been any response of any meaning at all.

 

Anything of meaning or help has primarily come from us the forum users.

 

Bruce

Re: UPDATED NextBox Navigatr - December 2015/January 2016

BS
I'm a Senior Advisor

@park  Yes we have been at it for a while - maybe it was better when we couldn't see the future zombie scheduled items.

 

Oh and yes, I do remember the number of weeks we floundered through trying to figure out how to record a weeks recordings of the Late Night Show - I still lose some of Friday shows now and then.

 

So answer, I continue to do as I always have - double check on a regular basis, but that is not unique to this version, it precedes us on RTN as well.

 

Ahh so much fun - take care Mr Park and remember to walk backwards now and then when you go to the park.Smiley Happy

 

Bruce

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Gdkitty
Resident Expert
Resident Expert

@mg12 wrote:

I like to record shows on my pvr.  Sometimes I want to begin to view when its only half recorded but I can't seem to do that with the new format.  I had no trouble with this the way it was before.  I also find the guide more difficult to see.  The print is lighter and also the length of show is no longer shown.  Can i return to the old guide?


 

@mg12

 

You are able to watch what was part way thought.
Find your show, whatever it may be.. and go into the tile for that.

Be default should bring you to the RECORDED section for that show.  There will not be anything in that RECORDED section though.. it doesnt show there till the recording is FINISHED.

If you press up, it will select the recorded tab.. move over to the sheduled tab.  Should show you the one recording right now.  It should give you the option to watch there.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

park
I'm an Advisor

@BS I like that the new improved Navigatr shows what some call "zombies".  They were always there and Navigatr has them at the end where they should be.  If they will ever record something it is > 6 days out. 

Though I guess some neat freaks might wanna check them  out daily 😉

 

Time to take my dog to the park for a park backwards !

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Steelheader
I Plan to Stick Around

Search function problem on New NB3

 

Just got the Next Box 3. It IS way faster than the NB2 (8642) with the better CPU. Amongst the problems that have been listed over dozens and dozens of pages, it looks like, as of this date Feb 16th the Search system isn't working. Type in anything...say GOLF, and the same two tiles come up. Type OJ Simpson...and the same tiles come up.

The service guy came in and installed the box and everything seemed to be okay after a couple of reboots as the Navigatr download took time.

 

Any suggestions? Or is this another " if in doubt...REBOOT"

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Hey @Steelheader,

Have given up on Search as implemented in Navigatr - I am using the Rogers Home Edition app on my iPad to find programs. Crazy, right?

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@Steelheader wrote:

Search function problem on New NB3

 

Just got the Next Box 3. It IS way faster than the NB2 (8642) with the better CPU. Amongst the problems that have been listed over dozens and dozens of pages, it looks like, as of this date Feb 16th the Search system isn't working. Type in anything...say GOLF, and the same two tiles come up. Type OJ Simpson...and the same tiles come up.

The service guy came in and installed the box and everything seemed to be okay after a couple of reboots as the Navigatr download took time.

 

Any suggestions? Or is this another " if in doubt...REBOOT"


 

My search worked OK.

As far as I know Search is a central function, so if a reboot does not work, and you have tightened all the cable connections, get Rogers to check the signal quality comming to your box.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Steelheader
I Plan to Stick Around
Thanks Park. I rebooted and no better. My wife's NB3 does search okay. Tech support said it could take 24 hours for full functionality. They also said signal on my box was weak. They are sending someone out Thursday to check.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Steelheader
I Plan to Stick Around

All connections btw are tight and okay.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

@Steelheader & @park: I find that the Search app on the cable boxes delivers a poor and sub-optimal experience.  In the past, you could filter what type of result you wanted back - VOD, Live, etc.

 

The current implementation prioritizes ON DEMAND - which has not worked since November 2015 - in front of live programming.  Try searching for "Star Trek", and see what happens...what a pain.  The app gives relevant results for live TV, and allows you to schedule recordings in one-shot.  Just my 2 cents.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

I had that problem with a weak signal a few years ago and it ended up with all the coax being replaced. The weak signal issues suddenly went away

Re: UPDATED NextBox Navigatr - December 2015/January 2016

ON a new box, VoD, search, some of the features like that.. appear to take 24hrs + to fully start working

(this was true even on RTN, not only navigatr)

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

I noticed the same behaviour but after 3 weeks, other than the usability issues, I have had no perfromance issues at all on my 9865HD box.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

DrMike
I'm a Trusted Contributor

@Gdkitty wrote:

 

From my experience, you'll see 3 'types' of tiles.

Closest to the top, will be the ones that have a recording of anything in it... may also have a scheduled one too.

Following that, will be the ones that JUST have scheduled recordings (and have the date usually on the tile)

 

Those 'zombie' tiles at the bottom.. are your 'series' recording tiles.  That there is a SCHEDULE for the series. 
So you could go in and change the shedule settings, etc..  but there is NO new schedule for it that has come up yet to show up with a 'date' that its scheduled for the next week, etc.


 

@Gdkitty

 

Thanks. I just noticed the "zombies" yesterday. I have been so annoyed at so many other things that I guess I never noticed the huge list of "zombie" tiles at the end. Every single one that I have tried so far is totally empty. It caught my eye because these were tiles for shows that had LONG ago been deleted, some from well more than a year ago - certainly long before Navigatr.

 

So are you saying that, in the past, when we deleted all of the recorded shows in a folder (old RTN) that the box still remembers that at some time in the past we had scheduled a series and is keeping the pointers to that schedule, even though a show may have been off the air for two years?  If so, I guess that means we have to be more diligent when deleting to make sure to delete the "series" and not just the shows in the folder/tile.

 

After the fact, can I go into the Zombie tiles and actually delete the series schedule now to get rid of these annoying empty "placeholders" that will NEVER get reactivated?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

57
Resident Expert
Resident Expert

@DrMike wrote:

After the fact, can I go into the Zombie tiles and actually delete the series schedule now to get rid of these annoying empty "placeholders" that will NEVER get reactivated?


 

Per the instructions in the following "How To", simply click on the tile, scroll up to the scheduled tab, if applicable, and scroll to the right side for "Cancel all Scheduled Recordings".

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/thread-...

 

Also check out the following Summary/Tips.  Reading these "How To" and "Summary/Tips" posts for a few minutes will save you hours of frustration and answer almost all questions.:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...



Re: UPDATED NextBox Navigatr - December 2015/January 2016

DrMike
I'm a Trusted Contributor

@57 wrote:

@DrMike wrote:

After the fact, can I go into the Zombie tiles and actually delete the series schedule now to get rid of these annoying empty "placeholders" that will NEVER get reactivated?


 

Per the instructions in the following "How To", simply click on the tile, scroll up to scheduled tab if applicable and scroll to the right side for "Cancel all Scheduled Recordings".

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/thread-...

 

Also check out the following Summary/Tips - reading these How To and Summary/Tips posts for a few minutes will save you hours of frustrations and questions.:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...


 

Yes, thanks. I probably should have just gone to the TV and looked before I posted the question about deleting - it was actually pretty obvious how to delete them. That said, I am not likely to bother now that I know a) what these stupid remnants are and b) how to delete them.  I have a LOT of zombies and of course as soon as I delete one of them, the system exits me back to the top of the tile list and I have no patience to scroll endlessly every single time to keep getting back to where I thought I left off. just one more user-UNfriendly feature of this dung heap program.

 

The zombies will live another day. I don't even care anymore....

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Gdkitty
Resident Expert
Resident Expert

Yeah.. even if the scrolling re set.. IF we were able to scroll UP to go to the bottom, wouldnt be so bad.


But as 57 mentioned already.. yeah.. you should be able to just go in and set/remove those if you dont want them anymore.

 

I have about 3 left on mine.. but they are one which it WILL be starting back up soon.. so i dont want to get rid of the schedule yet.

BUT when navigatr first rolled out, i had a LOT of them there.. there were from stuff that there was a series recording set for something which is long over and would never record again.

Makes you wonder.. on RTN.. on how many of those 'series' recordings were THERE, floating aimlessly in the background, never to record anything again.   Could it have been a drain on resources? (That it was having to check ANYWAYS if there was anything that matched it criteria each week, etc?)

Re: UPDATED NextBox Navigatr - December 2015/January 2016

DrMike
I'm a Trusted Contributor
Or, if there was a way to perform an action on multiple tiles at once. If you could use the equivalent of the windows Control key or some other way to select multiple adjacent or multiple nonadjacent tiles to perform the same action then this would be a huge advantage. But the very nature of having a separate tile for every single thing even if it should be already grouped under some other tile seems to be the hallmark of this new "design". Heaven forbid we should try to design something that actually is user friendly!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

BS
I'm a Senior Advisor

Well, I finally made it through all the tiles and got rid of the ones that just wouldn't pick up again.  Almost all of the series recordings that were on hiatus for anywhere from one week to one month or so, along with a few that were not, just didn't move up to the scheduled sections.  I will stop looking every day now, will check my Monday, Tuesday, Wed, and Thursday which are my heaviest recording days - we go to bed early (my wife anyway) on work days.

 

I now use TV.com to identify which shows are coming up and if they are on a break, and if by Sunday, the next week shows are not up there, I just delete the zombies, and set it up from the guide again.

 

Nuicance, but as with @park I do actually like the feature, when it works.

 

I have the challenge of a mental health disorder that creates paranoia and OCD, but I thank Park for pointing out how he does it - it broke the cycle and my attitude towards it.  Think of Howy Mandell and you will see a more severe example of me.  I am learning how to break the cycles and work with the issues, or around them - watch Howey when he bumps hands, his careful hugs, and if someone who knows them spontaneously hugs him they always sincerely apologize, or ask him first.

 

Amazing that Rogers has provided me with so many situations that have helped my therapist and I with help from many of you to deal with the issues that arise.

 

So I can move on today, have the zombies cleaned up, I think, and will calmly deal with it when it comes.

 

Thanks everyone. Just one's person view of this feature and learning how to live with it.  Not that I don't want it to improved, say with the reference to network, channel, date, time so I could know if something has changed.

 

Bruce