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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

2,250 REPLIES 2,250

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

@57 wrote:

@User14 wrote:

What I want to know from you poor souls working for Rogers is the location of the list of  'scheduled' recordings? I want to see the old list of programs that are scheduled to tape, not already taped.  Where is it?

 

Thanks.


 

@User14:  I'm not with Rogers, but there are several options:

 

1. In the list of "recordings" find the programme tile you're interested in, click on the tile, scroll up to "scheduled" and you'll see them there.  That programme (tile) is likely in one of two places - near the bottom of the list if there are no new recordings of the programme, or near the top of the list if there is a recent recording.

2. When in the list of recordings click on "Filter" (the red C at the top right). Scroll down to "Show all recordings" and click the right arrow, you can then select scheduled recordings. (Isn't that intuitive?  😉 )

3. Use AnyPlace Web for computer, or the App for tablet or phone.  The lists are still separate there.

 

Useful post, please read:  http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...


 

Thanks for the tips. I have 94 recorded programs and I find scrolling down to the Scheduled recordings at the bottom of Recorded Programs is faster. I tried #2, but just so everyone knows, you have to save the "scheduled" filter (more buttons to press) and all you see is what you have scheduled to tape. Pretty much the "old" scheduled list.  To get all your recorded programs back on the list however, you have to go back to the filter and select Show all Recordings and Save again. (More buttons to press and more time lost).  

- Intuitive???   I am glad everyone in this forum has a sense of humour! 

 

I hate to ask, but can you post a separate thread with all your Navigatr Tips and Tricks? You can then update it without all the extraneous posts cluttering the info.  I have read nearly 200 posts trying to find solutions but this community forum structure isn't intuitive at all in trying to find answers. I would not have found your Navigatr tips if you didn't post the link. 

 

I also saw a post by gdkitty indicating he was going to post some tips too. He also said Rogers doesn't listen to the Resident Experts (REs) for beta testing, so perhaps the REs need to post tips and tricks for the Navigatr in one spot to help the rest of us. Even if a non-geek finds a neat function they could post it there too.  

Unfortunately, asking Rogers to do something useful like this would take weeks or months just to get an acknowledgement.  The sad part of all this is that none of the REs are getting paid by Rogers.  FWIW.  

Re: UPDATED NextBox Navigatr - December 2015/January 2016

57
Resident Expert
Resident Expert

@User14 wrote:
I hate to ask, but can you post a separate thread with all your Navigatr Tips and Tricks?

 

Here's a link that contains summary, tips, etc:   I suppose I could make this into one long post when I have a lot of time. The link already represents many hours of my (unpaid) time.  If I posted this elsewhere, I'm sure Rogers' mods would very likely move the post to this thread.  😉

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...



Re: UPDATED NextBox Navigatr - December 2015/January 2016

scb1
I've Been Around

I hate the new Navigatr.  It is clunky, slow and difficult to get basic details.

I would like to be able to view lists of my recordings and schedules that displays basic info such as date and channel without the space wasting pictures.

The old view was far more understandable and easy to follow.

Re: UPDATED NextBox Navigatr - December 2015/Jan

rands
I've Been Around

 

After Rogers update to Navigatr update both Cisco PVR and HD box ( 1 of 2) do not show Settings Menu options.  One of the Cisco 4642 HD boxes does show the settings menu properly.  Power cycling the other Cisco HD  and PVR box does not make any difference.

 

Feature was present prior to Rogers rolling out the Navigatr update.  

 

I used to have to force the settings to 1080i on the boxes.  These boxes appeared to default to some other setting after some event which caused them to reset.  Both TVs are 3 or less years old, are full 1080p devices and connected via HDMI.  One is a name brand  Samsung and the other is what I suppose some might call "off-brand"  Sharp AQUOS, because it is not supported in Canada anymore.  

 

I have not found any Rogers FAQ or Support information for this Navigatr issue.   What is the fix for this issue? 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

JonBoy49
I'm a Reliable Contributor

Apparently Rogers pushed out another update maybe Wednesday night?

 

The _only_ good thing about Naviagtr on my NB3 was that (for the most part) when you pushed a button things happened pretty quickly. Not any more.

 

Last night to select a specific program to watch took me over 10 minutes to set it up. Push the bitton - nothing happens - OK the box missed it so push again. Now the highlight shows on tile 2 - press select. It selects Tile 3 becuase, apparently, under the covers it had seen both button pushes but taken so long to do so that it hadn't updated the screen. As I say it took close to 10 minutes of steadily slowing down button pushes before I eventually managed to get to watch what I wanted. Deleting the program after watching it? Now that was fun! I won't go into detail but let's just say it took a very long time - so long that at one point it switched back to live TV in between its own deletion activities!

Thank you Rogers - you have so "improved" my TV watching experience that I'm finding myself watching more and more Netflix to reduce my frustration levels.

 

To the moderators - the one message I would love you to relay to your management (over and above to fix this mess) is this: Is is too much to ask that a simple apology be sent to those of us who have been suffering this since July? You know who we are, you know you screwed up by sending out software that any professional developer would be ashamed to even label an Alpha version. Yet nothing. No email. No offer of even a partial refund for the lost functionality. Nothing. Zilch. Rien. Your silence speaks volumes for your utter contempt for your customer base. 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Cap07
I'm a Reliable Contributor

I only hope that when the day comes when we have all reached enlightenment and are content with the marvels of Navigatr some git superior mind doesn't decide it's time to re-org the menus and lists to make them even more readable. Why meddle with perfection?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

mfait
I'm a Reliable Contributor

New issue!

 

Had the new and not improved Navigatr for about a week.

I echo all the feedback already provided here.

Totally a step backwards, especially for listing recorded/scheduled shows!

 

Yesterday noticed that the REC light was ON, on the NB3 when nothing should be recording.  Seemed to be on all day.  Last night, after recording a show I wanted, I decided it was time to reset the box.  Unfortunately, the Settings menu was not working, so I has to power cycle.  When the NB3 booted up, LIST showed that the PVR was at 65%, when it should have been around 45%.  After a bit of poking around I discovered that it recorded 1575 minutes (little over 26 hours) of The Big Bang Theory, starting Thur night at 8:00 untile a little past 10:00 on Friday when I power cycled it.  This never happened with the RTN guide.

 

I tried to watch the half hour show, but it kicked me out after about 10 min into the show.  I had to restart the show and FF to the part we were at, but during the FF'ing, when it reached the same spot it kicked us out again.

 

Decided to delete the 26 hour episode, as it was not watchable, and hope it was on ROD.

After deleting the episode the PVR utilization dropped back to about 45%.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Brt
I Plan to Stick Around

@JonBoy49 wrote:

Apparently Rogers pushed out another update maybe Wednesday night?

 

The _only_ good thing about Naviagtr on my NB3 was that (for the most part) when you pushed a button things happened pretty quickly. Not any more.

 

Last night to select a specific program to watch took me over 10 minutes to set it up. Push the bitton - nothing happens - OK the box missed it so push again. Now the highlight shows on tile 2 - press select. It selects Tile 3 becuase, apparently, under the covers it had seen both button pushes but taken so long to do so that it hadn't updated the screen. As I say it took close to 10 minutes of steadily slowing down button pushes before I eventually managed to get to watch what I wanted. Deleting the program after watching it? Now that was fun! I won't go into detail but let's just say it took a very long time - so long that at one point it switched back to live TV in between its own deletion activities!

Thank you Rogers - you have so "improved" my TV watching experience that I'm finding myself watching more and more Netflix to reduce my frustration levels.

 

To the moderators - the one message I would love you to relay to your management (over and above to fix this mess) is this: Is is too much to ask that a simple apology be sent to those of us who have been suffering this since July? You know who we are, you know you screwed up by sending out software that any professional developer would be ashamed to even label an Alpha version. Yet nothing. No email. No offer of even a partial refund for the lost functionality. Nothing. Zilch. Rien. Your silence speaks volumes for your utter contempt for your customer base. 


 

I see this on an almost weekly basis (as do others) and the cure appears to be rebooting the box from the Settings/Troubleshooting menu (at the first sign of symptoms).

 

Sort of reminds me of the Windows 95/98/ME era where you wouldn't dare going more than a week without rebooting.

 

Hey, maybe that's it ... the folks at Espial tried to put Windows 8 Tiles on top of Windows ME and Navigatr was born.

 

Cheers

Re: UPDATED NextBox Navigatr - December 2015/January 2016

BS
I'm a Senior Advisor

@Gdkitty Yes, we have had runaway recordings on the nextbox 3 before the rollout, and a few after the rollout - so this may not be a Navigtr issue, it may be an issue in the Cisco and Vidoscape side of things - It appears that Videoscape provides the integration in the setbox using RTN, while the ANT, now Espial provides customization to the RTN layer.

 

So yes, not a new issue - so who knows where this "bug" exists and I think noone has been able to identify how to replicate it which makes almost impossible to debug. Yes, I know anything can eventually be debugged, but since the programmers can't look at the immediate state of memory storage, caches, and logged debug routines, since it is not predictable, it will be a tough one to find.

 

On a basic level, I don't know why they don't implement a log and build in the capacity to pull the log back to their end if we call in with an issue.  Even the simplest of routers can have an ongoing log, and our computers and other devices have logs that often can be turned off, but windows has crash logs - why not at least a crash log to record the current state of the box on a reboot.

 

But doesn't appear that logs don't appear to exist on this boxes - there are standards for crash logs for IPTV (can find these online), but I could not locate any information on log tracking for QAM based set top boxes.

 

Bruce

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Gdkitty
Resident Expert
Resident Expert

Yeah.. you would think, at least the PVR box, should have some capability to log.. (even if its a turn on when just needed thing).
(I can understand why the non pvr boxes may not, since they do not have any internal storage)

Re: UPDATED NextBox Navigatr - December 2015/January 2016

popaoz
I Plan to Stick Around

Well the Navigatr saga continues. y email account is flooded with everyones updates and concerns. I am unable to manage searches and find anything in these forums anymore.  I have started using my Ipad and an Anyplace App to view and manage my PVR because of all the shortcomings with Navigatr function. My latest issue is with the information on scheduled recordings. After figuring out how to view my scheduled recodings

(Green button/C button/down/down/down/left/up/up//ok

Wow there they are I finally made it. Fingers are sore but we are there.

Deep breath, and I can see there are multiple programs with the same tile. Hit enter to find info and arghhhhh doesn't tell me what time/channel basic info that anyone who has a PVR is looking for. In frustration I decided to hit reply to all the 120 community forum messages and send them to Rogers and post a complaint on My Rogers again. I received a callback message on my first complaint but was unable to completly understand it because of accent issues. The jist of it stated that Rogers was indeed taking these issues very seriously and forum information was being sent to the powers that be. In the Interim I am using an Anyplace TV App on my Ipad to manage my PVR recorded and scheduled recorded shows. Keep up the pressure. Last year I migrated all my online contact info away from Rogers.com emailnfo to Gmail. I suggest we all do that and then your internet provider can be the one who provides the best function/price/performance as it should be.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Hello @popaoz,

Yes, this bug is extermely annoying (and galling) considering the amount of money we have/are investing in the hardware and service ($599 to purchase, $24.95 per month for PVR).

 

As I stated elsewhere, I actually created a spreadsheet to track my recordings...and to help me delete and re-schedule the recordings of all my shows.  A good PVR interface should PREVENT you from creating something like that, not force you to it!

 

I am hopeful that Rogers is listening to all our comments, complaints and frustrations.  I also hope that this situation improves soon, if only for the collective sanity of everyone on here! 🙂

Re: UPDATED NextBox Navigatr - December 2015/January 2016

BS
I'm a Senior Advisor

Wilbur - thanks for joining the forum and adding the viewpoint of a "new" navigtr user or maybe an older one who finally became aware of the forum and upon seeing the issues, just had to add to it.

 

The more new people come on stream with concerns, the more Rogers "may" actually take it seriously.

 

Bruce

 

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

BS
I'm a Senior Advisor

For those who have followed the deep investigation of the changing roles and ownership of Espial, Ant, VideoScape, Technicolor, and Cisco,

 

Here is an interesting set of documents, messages on end of life of our current builds from Cisco on our boxes version 3.0

 

I haven't done a full analysis of it, my mind isn't clear enough to follow all the dates, timelines, and changes, but it would appear that Rogers, as with all companies using the nextbox were looking at an end of life, support, bug fix dates first published by Cisco, pre technicolor purchase of videoscape dated Sept 13, 2014.  The update we currently see on the 3.0 version dated November  is 6 months prior to the end of bug fix requests date of March 31, 2016.  I am not sure if these redesigns to interface with Cisco, and don't know if Technicolor is in play yet, and the interface with Espial would be considered bug fixes, some I am sure someone had to pay big time to get either a third party, along with copyright use rights to API's and requested changes to the current 3.0 build, and time is running out for any support from Cisco for changes to the current builds of the Input/Output firmware associated with the tuners, inputs, outputs to TV's and PVR and additional PVR addon hard drives - basically like your computer before you put an operating system and interfaces to hardware devices onto your device.  So let's get everything we want on the table, because my interpretation of the documents from other companies say that there is some critical drop dead dates going on here at the moment.

 

Links to documents: http://www.cisco.com/c/en/us/products/collateral/video/videoscape-distribution-suite-television/eos-...

 

Cisco Videoscape Distribution Suite for Television End-of-Sale and End-of-Life Announcement for the Cisco Videoscape Distribution Suite for Television (VDS-TV) Content Delivery Application Software Releases 2.5, 3.0, 3.1, and 3.3

 

This is both the software that distributes the media to our boxes on the Rogers head end, as well as the API's and related software used by other software interfaces on the box.

 

http://www.cisco.com/c/dam/en/us/td/docs/video/headend/DNCS/RTN_3-X/OL-26409-01.pdf

 

This is the related documentation on the client side of 3.0 which is what sits on our boxes.

 

Now for me, I have put forward just about everything I can think of, people like @57 and others have put together very good lists of the first build, second build and we are actually in the third build now.

 

I just thought I would add another little kernal to the mystery of how could Rogers have ever done this - It still doesn't take them off the hook - At a minimum, tell us that some unexpected changes in the industry and providers has occurred that has impacted our ability to rollout what we hoped would be a significant improvement in your viewing experience placing us in a strong position to move to IPTV services, as well as traditional cable services, continued improvement in video storage amounts, increasing how many shows you can record at one time and to save more, and taking advantage of all the future new and coming improvements in the industry.

 

Please provide us with as much detail on what needs to be changed in the build you just received which will allow us to integrate these options in as we firm up the changes from the industry as a whole.

 

We would at least know more about what was going on.  But I also know that who wants to own up to a mess, even if it was caused by unexpected things that will take time to respond to.

 

It is becoming less of a mystery each day and the fact that they have decided that they want us to send our input and ideas to the forum and will be using them to move forward is a step forward beyond, we are listening and working to improve your viewing experience while we suffer through the current messes.

 

The journey continues, and yes, new people keep coming on and providing your feedback, even if it has been said before.  These threads are so long, the issues almost need to be repeated, because things get lost, but hopefully Rogers has now committed to summarizing the issues to move their teams forward, I hope they also provide us an FAQ of what issues are there and what items they are going to take on at this moment - to take them on all in one pass would be a huge undertaking - taking 5 months like the last one.

 

So I will keep reading, occassionaly pop in, I will count on others to do summaries if they like (that is not one of my strengths), big pictures has always been my strength - there in lies why I keep digging the internet to find clues of what happened.

 

Take care, have a good weekend, and do keep posting, and please Rogers take this first step at communicating how you would like to go forward to work with these issues and keep us in the loop.

 

Bruce

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

Wow. 26 hours!  I had a runaway recording too.   4 hr 42 min before we noticed it.   

 

People need to check the windows, doors, lights, alarm system and now the Rogers PVR before going to bed. 🙂

 

My wife's advice was:  "pull the plug on the thing if it is still recording after 11 pm"  

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

BS
I'm a Senior Advisor

Yes, on one occassion I had a recording that was almost 3 days in length.  The box had frozen, so when we rebooted, we noticed that while we were away the storage had increased from around 30% to 89%.  Then had to go digging tiles to find the recording - actually did get to watch the original show, no future ones recorded, then deleted it. It took a while to fully delete, and then we rebooted again, just for good measure - building a whole set of superstitious behaviours - like a golfer and their waggles, or basefall players at the plate and the pitcher and catcher who do the most kicking, rubbing hands, bats, step up, step back, etc, where different socks, because intermittently something works and so they keep doing it, and continually adding to it, except in golf where you will get nailed with delay of play if you take too long.

 

Now my wife and go looking for recordings in progress if we see the red recording light on, and get paranoid when we don't see red dots, and when we see a set recording, or know there should be a recording and there is no light on. Go to Anyplace Tv for good measure, and if you get real paranoid of what is going on, let it run for say an hour or two incase there is something you really did plan to record, then shut it down, reboot, go back in and look for the recording, and either save it knowing that it is long - kind of like dealing with any shows after the super bowl this Sunday, or the NBA and NHL all star games, or American caucas results, you just set it to record longer, like say 3 hours.

 

Ahh, I am turning into a superstitious paranoid maniac, all from a box. Not only can it not improve our viewing pleasure, it also can't keep our sanity.

 

Bruce

Re: UPDATED NextBox Navigatr - December 2015/January 2016

JonBoy49
I'm a Reliable Contributor
Tried that and it did work - thanks.

Interesting comparison with Windows - although I'd have added early XP to the list. I have been a Mac user for over 7 years now - the constant reboot, blue screen of death and other idiocies drove me away from Microsoft's products. Rogers can draw their own conclusions from that.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Steelheader
I Plan to Stick Around
Wow!
BS...You are really concerning us now with the limitations that Rogers has to fix the bugs given the precarious and disappearing support from Cisco and other associated hardware and software companies

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

@57 wrote:

Here's a link that contains summary, tips, etc:   I suppose I could make this into one long post when I have a lot of time. The link already represents many hours of my (unpaid) time.  If I posted this elsewhere, I'm sure Rogers' mods would very likely move the post to this thread.  😉

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...


 

At least the Rogers's mods let you create a link to your posts.  I don't have enough  cred  to do even that.  Maybe the Resident Experts (gdkitty or old yellar) could start the "Navigatr Tips and Tricks" thread, then contributers can add their helpful hints until this awful mess is sorted out. It takes a lot of extra time to go through all these comments and  extra emails just to find answers to specific problems. None of us are being paid for this either, so anyone who leaves a comment on the UPDATED NextBox Navigatr thread should get $100 credit on their next bill. Please don't like this comment - I already have 28 emails to left to read, and I already have my like badge from Rogers.  🙂   

Re: UPDATED NextBox Navigatr - December 2015/January 2016

BS
I'm a Senior Advisor

Concerns me too, but I am hoping that they are well on the way, and willing to pay the costs to get through the mess of the realities of changing suppliers and technology on this one.  I have been there in my own personal experience.

 

Whatever happens, they are going to have to respond if they want to avoid a dramatic increase in their already falling revenues, costs, and falling customer numbers on cable and home phone.  Only bundling and very cheap phone price keeps that number from falling further, and increasing prices on those of us who stay keeps the revenue for the whole company at least flatlined and able to still pay dividends to shareholders.

 

So I believe that they will pull it together if they want to stay as a player in one of their first business - cable.  Each of us has our reasons why we hang on, but we also see that many on this board and other media forums, and social media that there are many just packing it in.

 

For now, I am hoping that as they pull the last of the information on the issues of useability as well as bugs that they dive in deep, pay the costs required and get it right, or at least as right as they can get it.  No software or hardware is ever perfect, in particular because we the consumers keep asking for and expecting more, which is driven to us via the competition and ads of who is the first, the best, who has the most features, etc, along with the feel good ads of how good our lives would be to be able to just take two clicks to delete the whole series and get out and help with the gardening.  In my case, my wife would be happy if I wasn't on this board at all, and the interesting thing, is the bundled services ad still shows the old interface the red and black one.  Watch the ad closely and you will notice that one.

 

In my case, my wife keeps banning me, and I ban myself too, because I deal with frustration by trying to understand, so I go digging, and sometimes I unfortunately get answers that make both me and you nervous.

 

I continue to hope and do believe that they have the information coming to one single location and that with the will there is a way to get us to a solution that satisfies most of us and we can all move on.  If not, once the contract runs out, I may be gone too.

 

I continue to dream.

 

Bruce

Re: UPDATED NextBox Navigatr - December 2015/January 2016

BS
I'm a Senior Advisor

There has been a number of attempts to create those very types of threads, but they have never gone anywhere.

 

But maybe your idea of a cash incentive would get us to do the work of getting the ideas over there to one thread, that the mods only allow solutions and work arounds, or identification of those things that there seems to be no solution to, and move the rants and complaints to this thread.

 

I have always said that is Rogers job, and it looks like that is true for many, but we have at least about 10 people who have kindly compiled the issue.  Maybe those who know how to do those links easily could put the links into the thread that was created about a week ago for a place to put solutions. 

 

I am not sure why you can't link to those locations, but I will be honest, I haven't figured out how to do it as with many things on this board, but that is another rant.

 

Great idea,

 

Bruce