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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

2,250 REPLIES 2,250

Re: UPDATED NextBox Navigatr - December 2015/January 2016

dm9
I'm Here A Lot

I haven't used the search too much in the past, but for some reason one of previously recorded shows got all messed up so I deleted it and tried to see if it will be shown again in the near future.

Was looking for the movie 'John Carter'. Yes, it shows up as On-Demand plus in about 50 additional results that have nothing to do with the movie.

I believe that's because it searches for anything with these words where as all I'd like to is to see if the movie will be shown again in the near future.

It would be nice to have some search criteria available, like Serach Show Titles Only.

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Gdkitty
Resident Expert
Resident Expert

I do agree.  

I am guessing its checking on BOTH words.. John would pick up A LOT of results.

Doing Carter might pick up less? (would get agent carter, etc).

Would be nice if you could even do like GOOGLE.. where " " encapsulates them, and doesnt break up the terms.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

denisecanuck
I Plan to Stick Around

I don't see the tab for showing scheduled or recorded shows.

It only says show scheduled or show all.

 

as far as sorting I only see sort most recent or alphabetically.

 

Is this because I have nextbox 9865HD?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Datalink
Resident Expert
Resident Expert

@JEL, I would say no to the conspiracy theories, my guess is that this is all about money.  I refer you to the link below to the previous thread.  Take a look at that page and the next page.  To make a long story short, Cisco sold the set-top box division to Technicolor.  So, that probably meant the end of support from Cisco.  Somewhere, somehow along this road, Espial, which is based in Ottawa became involved in this situation.  They use the Reference Design Kit software which is administered by the RDK Management LLC, a joint venture between Comcast Cable, Time Warner Cable, and Liberty Global.  Check out Espials facebook page for more complaints about this adventure and stock info for more light reading if you have time. The company phrase on their web site is "Transforming The Viewing Experience Worldwide".  Yup, that just about describes it alright.  

So, just guessing, Cisco sells the set-top box division, support comes to an end with possible drop dead dates by which Rogers must replace Cisco's operating system with something else or end up paying ongoing royalties to Technicolor?  Maybe Rogers didn't like Technicolor's terms, who knows.  But, I would presume that without paying ongoing royalties to Technicolor, Rogers risks getting into a messy patent fight.  Rogers then decides that Espials Windows 8 style tiles would look really good on your tv, and, off they go, contract signed, to produce the last summer's alpha version.  This is where life must have become interesting, as the operating system replacement turns out to be a spectacular failure in many peoples eyes.  The pressure is on, pay money to Technicolor to keep Cisco's software in place, and pay money to Espial at the same time while attempting to fix this.  A rather interesting conundrum.  That's probably why there is no going back, Rogers doesn't want to pay for licences to reload Cisco's software when they have already paid money to roll out Espial's software.  That would involve some rather large portions of humble pie.  

Looking at last quarterly results released by Rogers (see Yahoo finance) and paraphrasing liberally:

"At the end of 2015, Rogers Communications had $8.2 million of cash and cash equivalents on its balance sheet compared with $132 million at the end of 2014...........Television (Video) revenues were $310 million, down 7% year over year. ($23.3 million)..........The company lost 24,000 video subscribers in the fourth quarter. Telephony subscriber count stood at 1.09 million, down 5.2%.  The company lost 15,000 telephony subscribers in the fourth quarter."

The adjusted earnings per share fell short of Zacks consensus.  I leave it to you to read thru Yahoos page on Rogers.

So, video subscribers are leaving for some reason, the RDK replacement is obviously taking much longer that envisaged and still has a long way to go and the rollout continues despite the problems.  My guess is that its now a roll of the dice.  How many subscribers (read revenue) will Rogers lose versus the possible cost of licence extensions for Cisco's operating system until Espial's software is finally ready to see the light of day.  Just guessing, this is all about money.  I don't think any company, where that company is thinking logically would continue rolling this out..... unless there was much more to it than meets the eye, like ...... big money.  I leave it to you to come to your own conclusions.  Fwiw......



http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/page/80...

http://www.espial.com/

http://finance.yahoo.com/news/rogers-communications-lags-q4-earnings-165104596.html

https://www.facebook.com/EspialGroup/?_fb_noscript=1

http://www.stockhouse.com/companies/bullboard/t.esp/espial-group-inc



Re: UPDATED NextBox Navigatr - December 2015/January 2016

Those tabs, are within EACH title.

So you need to go into your specific show.. click into the title of that show

 

(I dont have an image to really show it.. will try and take some when i get home)

 

Inside that tile, there should be two sub tabs.  By default it should show up on 'recorded'.  You may have to press up (to move up to the tabs), then over to the sheduled recordings.


Re: UPDATED NextBox Navigatr - December 2015/January 2016

Steelheader
I Plan to Stick Around

That is not easy to do and involves more steps than before Navigatr. AND Rogers is supposed to be monitoring these chat areas and forums to learn what is "realtime" happening. So if it's resident expert or whoever, comeback with at least some acknowledgement.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

I wont aruge that  some things may take more steps than before.

 

I dont think that i have ever heard that rogers said they monitor these things in real time, etc..  they do monitor them.
They have said that they do take feedback from here and pass it on.  They have said on FB and twitter they are passing on feedback on it.
Beyond that? Thats all we can go off of.  Are they? Arent they? We wont know.  
But the people monitoring this forum, only are that, monitors.. and do not make the changes.. so all they can do is pass them on.

With 20+ threads an hour some times.. do you want them to say 'ok we will pass it on' to every post?

While rogers does(?) take the information here and pass it on... this forum is primarly designed as a USER to USER help forum..
(Hence why most posts here are from users, INCLUDING REs, we are only users as well)

Re: UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)
Thanks for the clarification, @Gdkitty.

Yes, we (meaning myself, the community specialists and moderators) do monitor the feedback and pass it along to appropriate groups. And as you say, with the volume of posts in the community, we will not be replying to every single post.

Anyone/everyone is welcome to PM me if they have questions.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Steelheader
I Plan to Stick Around

Thanks Gdkitty. Nothing personal. But you can see the frustration everyone is having with Navigatr. Sorry if I picked on you. As with many if not most customers, we don't know where to go to vent. Chat and phone communications with tech support take 20-30 mins to connect. Rogers did a sales pitch to give us this system. It definitely is not step-wise faster. Has to many sub-menus to go to and then have to go back to in order to undo. Captions "cc" is one of them. Recorded all vs scheduled is another involving tedious sort menus that have to be gone through again to undo.

I went to the billings department and threatened to drop Rogers for all my businesses with them before I could vent to a manager to explain my frustration.

Look...TV is supposed to be easy. The customer base Rogers is selling to for TV is 50, 60, 70 year olds. I am computer literate. Many of this customer base are not.

We are all treated like "mushrooms" in the dark and fed c**p. Send your complaints in (where, I don't know since there is no communal complaint area to do so) and "hope" for the best. What do they say....Hope is not a strategy.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Brt
I Plan to Stick Around

@Gdkitty wrote:

I wont aruge that  some things may take more steps than before.

 

I dont think that i have ever heard that rogers said they monitor these things in real time, etc..  they do monitor them.
They have said that they do take feedback from here and pass it on.  They have said on FB and twitter they are passing on feedback on it.
Beyond that? Thats all we can go off of.  Are they? Arent they? We wont know.  
But the people monitoring this forum, only are that, monitors.. and do not make the changes.. so all they can do is pass them on.

With 20+ threads an hour some times.. do you want them to say 'ok we will pass it on' to every post?

While rogers does(?) take the information here and pass it on... this forum is primarly designed as a USER to USER help forum..
(Hence why most posts here are from users, INCLUDING REs, we are only users as well)


Fair comments @Gdkitty. What bothers me about this forum is what's stated at the top of every page:

 

"Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!"

 

I guess the "we" they're referring to was never meant to be anyone from Rogers given the deafening silence on all of these Navigatr issues.

 

I've finally had enough and called Rogers this morning and cancelled my cable service. Unfortunately some of my promotions from the past year are tied to the cable services so I will be looking to replace my remaining Rogers services  this weekend.

 

Twenty-five+ years of loyalty to Rogers comes down to a six month roller coaster ride called Navigatr.

 

Cheers

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

The updated Navigatr rollout is complete. 

 

Please continue to post your Navigatr questions and feedback in this thread.  Our Resident Experts and other users are here to share their tips and experiences. 

 

As always, the Community Guidelines  and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Steelheader
I Plan to Stick Around

Exactly, Lensman!! Too many steps!!! So how is this easier or faster? With "cc" sometimes as you say, you just want to go back on your PVR to understand what you missed them saying and then go back to no "cc"

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Best place i can think of, is to start here.
https://www.rogers.com/consumer/support/contactus

scroll down to share a concern.  I think you need to login then.
Should bring you to a concern page.


I THINK you have to go through this first.. and then can excalate it higher to the office of the pres, etc.

There are ways of filing complaints with the CRTC and CCTS as well.. not sure on those exact processes though

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Gdkitty
Resident Expert
Resident Expert

@Brt wrote:


Fair comments @Gdkitty. What bothers me about this forum is what's stated at the top of every page:

 

"Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!"

 

I guess the "we" they're referring to was never meant to be anyone from Rogers given the deafening silence on all of these Navigatr issues.

 

I've finally had enough and called Rogers this morning and cancelled my cable service. Unfortunately some of my promotions from the past year are tied to the cable services so I will be looking to replace my remaining Rogers services  this weekend.

 

Twenty-five+ years of loyalty to Rogers comes down to a six month roller coaster ride called Navigatr.

 

Cheers

 


Well yeah.. pretty much 😛

ALWAYS the first line for 'tech support' etc is generally over the phone, via live chat (and now twitter and facebook)

 

This is suposed to be user to user help.
The rogers Mods, DO help where they can.

In a case like this though?  Other than pass the information on.. they can not fix it themselves.  They can only FIX account related issues.  
You'll find this at ANY carrier.  the front line guy, is not going to be able to re-program code to change something.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Steelheader
I Plan to Stick Around

Good for you Brt. I applaude you. With more people calling the $$ business side in billings and threatening to cancel, it will not fall on deaf ears over in IT.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Just tried, the ability to filter to only certain types of programming type has been removed.  For the last few months, I have been accessing the Rogers on demand website and performing my searches from there, if only to get more accurate and relevant results. 

 

I know, crazy...but it works for me. 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

So far Navigatr has behaved itself in terms of not freezing (touch wood). There are some usability issues that shouldn't have made it to implementation like the need to adjust the filter and save the setting temporarily to see what has been recorded. More clicks than before which is not an improvement. For the most part it seems that getting used to the new look is the challenge at least with my Netbox. Again touching wood.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

popaoz
I Plan to Stick Around
The Truth is out there......Great post

Re: UPDATED NextBox Navigatr - December 2015/January 2016

JEL
I Plan to Stick Around

@Datalink Thanks for that detailed insight, all of which was news to me.  Although in the end, it all boils down to money in one way or another.  Nothing new there; that's what a company is supposed to do for their owners.  And as long as Rogers continues to have a captive audience, courtesy of the CRTC-granted monoply in various regions, I suppose their revenue losses from from ex-customers will remain relatively minimal compared to the cost of doing things properly.  How the customers feel about it.... not Rogers' concern.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

stanleylai88
I Plan to Stick Around

Your THIS THREAD link doesn't work, just like Navigatr.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Datalink
Resident Expert
Resident Expert

Yup, that seems to be what it comes down to:  revenue losses from from ex-customers versus the cost of doing things properly