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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

2,250 REPLIES 2,250

Re: UPDATED NextBox Navigatr - December 2015/January 2016

JonBoy49
I'm a Reliable Contributor
"I will admit that the pictures are a pleasant enhancement" - they might be if they were better chosen - or for that matter even there consistently. Of the ones present on my box (NB3) only about 50% have any obvious connection to the program. And only about 60% have any pictures at all on any given day - they have a tendency to come and go.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

dm9
I'm Here A Lot

Yes the tile pictures are nice except when you have 8 of the same picture on your screen.

(recorded 8 episodes of The Expanse and would think that they'd be all in one single folder).

As an IT professional myself, I can't believe that Rogers QA didn't catch this.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

teragram
I Plan to Stick Around

@dm9 wrote:

 

As an IT professional myself, I can't believe that Rogers QA didn't catch this.


Most likely because Rogers does not have any QA. Smiley LOL How else do you explain them continuing to roll this out with all these glitches?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Evallee
I've Been Around

Navigatr Sound Issues

 

Ever since the upgrade on my nextbox the sound has been spotty. The volume gets quiet randomly. Sometimes the background noise is there, but the voices stop.
Please fix the sound issues from the upgrade!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

gjdj
I Plan to Stick Around

@dm9 wrote:

Previously recorded shows not grouping

 

After Rogers updated my NextBox/Pvr  to the new and 'Improved' guide, I've noticed that my previously recoded shows (with the same name) are not grouped into folders as with the previous version.

I have several recored episodes of the some series and they all show up as individual tiles even though they have the same title. Now I have 3 pages of tiles to navigate through.

 

The previous version used to automatically create a folder when arranging the view by title (ie. alpha sort).

 

Has anyone else experienced this?

Is there a setting that I'm not aware of that can fix this?


 

Yes, that's happening with me too.  That is actually something that Rogers has acknowledged and it may be fixed at some point.

 

www.rogers.com/web/support/tv/nextbox/9087

 

>Some of my recordings have the same title, yet aren’t grouped together. Why is this?

>All programs recorded as a series from the same channel will be grouped together in theRecorded tile list. Recordings >scheduled separately will appear separately. We’re always working on improving your TV experience, so keep checking >back for more updates.

 

 

Basically if you record a series, it will all be grouped together.  But if you set the recording each week, or do a mix of both things will not be grouped properly.

 

It's annoying for me because starting in the fall I recorded several past seasons of "Person of Interest".  They were airing daily on Space.  And they were repeated 3 times a day.  I think I usually recorded them at 2pm, but occasionally recorded at another time if there was a conflict (or it just didn't record for some reason).  Any of the recordings I made at another time are not grouped together.  So it is a bit a tricky to make sure you are watching things in order.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Biker
I've Been Here Awhile

Recording 

 

Hi,

Before they upgraded to the NAVIGATR, I was able to schedule recording from the NetBox HD (not PVR), to my DVDR.

 

I cannot find this option anymore....I only see "set a reminder"

 

Before I didn't have to watch for that reminder box, the netbox was automatically switching to the channel I had program, now I have to watch for that reminder box and physically select watch now......than it record on my DVDR, like before.

 

To resume, my problem is the auto switching to the channel I selected.

 

Any suggestion please.

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

dm9
I'm Here A Lot

This means that the only way the shows will be grouped in a folder is if you record it as a series???

This is crazy.

 

As you mentioned, many shows are repeated at different times/days.

What difference does it make when I decide to record an episode of a series.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

popaoz
I Plan to Stick Around

Agree entirely with OneCrazyCanuck about the shift between saved and scheduled recording. What used to take one click now takes multiple keyclicks to navigate between the two. I tried to give feedback on the navigatr FAQ website and ran into trouble because of scripts running on the webpage and it wouldn't accept the text entered. Apart from these forums where we can rant, is there a better vehicle to discuss the issues with Navigatr developers. I remember seeing the ads promoting this 'thing" and it showed how a series could be deleted so her husband could go and help with the gardening. An activity I have never performed. (Deleting a series I mean, not the gardening). Would love to find the details of how this was tested. Some glaring useability  issues.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Not liking the new guide sadly. Would've preferred improvements to the old guide.

1) I can't filter the recorded shows from scheduled recordings so I spend way more time sifting through to complete an action

2) showing all the titles makes it hard to quickly scan and find what I'm looking for. I can't think of a benefit to all the tiles...

3) I can no longer view the info about a recording while watching it

4) it's so much slower and lags more than the old one

5) the "more like this" definitely doesn't work

6) the search doesn't appear to be working

7) everything appears less organized and not very easy to navigate through. The older version was easier to see and navigate from the start.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

BS
I'm a Senior Advisor

@gjdj  Yes, when you see the phrase "We’re always working on improving your TV experience, so keep checking back for more updates."  This is code for we agree this is a problem and we are considering it.  The first FAQ's in July - they are still on their site - there were close to 10 of these phrases, and they did respond to them, although not necessarily fully or bug free (e.g. CC)

 

This generally is the only formal communication we get - is the messages of rollout dates - the posting of those dates on this forum, the notices of stopping rollouts on this forum, and occassionally buried deep at the bottom of the shopping page cable description of Nextbox and Navigtr.

 

So look for those phrases when they arise, it says this is one they are willing to indirectly admit that it needs work in that area.

 

Bruce

Bruce

Re: UPDATED NextBox Navigatr - December 2015/January 2016

tanya28
I've Been Here Awhile

I hate the new Navigator! i cant find any info on the shows i have recorded all u show is the pic of the title and if u want info u must click the pick and still it only tells u when it was recorded doesnt tell u the station or time or channel! i used to have all my recording under headings so i could go into them all if needed and then choose what date to watch but now i have to do each one separate also to delete u could do a whole folder at once. the guide is just horrible it was easier to read before now this new update all blends in together.  i thought it was to make it easier but now they give u less control and less info??

Re: UPDATED NextBox Navigatr - December 2015/January 2016

MarkyT
I've Been Around

Was kinda looking forward to an improvement, and then the new navigator arrived today!!! This is defintely a move backwords...where are my folders?? Where is the date?? How long was that show, 1/2 hr usually, but this one went 1 hr or maybe that 1 hr show went 2 hrs, I don't know!!! I agree completely with you rgoossens, this is really a move backwords!! 

 

Rogers...Who the heck do you use as focus groups?? 

 

I will certainly be rethinking this whole TV/Phone/internet thing in the next while!! Maybe it is time to give Bell a shot.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

dm9
I'm Here A Lot

Generally, an 'Upgrade' would indicate that you'd get some new features without loosing any previous functionality.

In all, the new Navigator has a nice look to it, but in too many cases developers are too consumed with the 'eye candy' to consider usability.

Apart from the grouping that I mentioned before, there is a vertical line in the guide that shows how much has the current show progressed. Although it may seem like it's a good idea to have that, I found it distracting.

 

Hope they address these issues soon.

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

robtoe
I'm a Reliable Contributor

I hear you.

 

They still haven't fixed series recordings.

 

Let's say you've recorded a series.   Do you start by watching episode 9 (the most recent), or do you watch episode 1 (the oldest)?   Yet, Rogers only offers up the most recent at the top of the list.

 

I guarantee you that most people select the series, page or cursor down the list, until they get the oldest recording.   Be sure not to look at the preview/description of a given episode if you don't want to ruin things.

 

Basic user testing would have shown this, both with the old UI, and the new navigator UI.  

 

Or, as a workaround, would be nice to have a sort for series recordings, i.e. reverse by date.  I can't find one in the navigator - if I'm wrong, please let me know.

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

tanya28
I've Been Here Awhile

what i really miss is when u went to the guide to record a show it would list all the times that show was on and their channels now i can't find the channel i recorded my last show because of this stupid guide only tell me what day i recorded it!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

tanya28
I've Been Here Awhile

this is exactly how i feel i have no idea what they were thinking they have made the whole situation harder not easier to use!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Dumfies
I've Been Here Awhile

I have had no trouble with Rogers for more than year but tonight I turned on my TV and a new 'My New TV Guide' appeared and I cannot get past it with remote. I can hear sounds of other channels but I cannot change channels or move beyond TV Guide.

 

I have tried a reboot and it still did not fix it.

 

Someone please help..... or if the answer is so easily found in the forum, please help as I have tried many variations  in search field with no solutions found

)

Thanks for help. I'm grateful and appreciative 🙂

 

***Edited Labels*** 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Not being able to control it though?  Thats a first that i have heard with the new guide.

The remote, is on CBL? (when you press buttons, the cbl button lights up?)

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Dumfies
I've Been Here Awhile

Solved! Had to call Rogers support and they told me to keep pressing 'Cable' and 'OK' until TV came up again

 

Thanks 🙂

Re: My TV is stuck on 'My New TV Guide'

OLDYELLR
I'm a Senior Advisor

@Dumfies wrote:

Solved! Had to call Rogers support and they told me to keep pressing 'Cable' and 'OK' until TV came up again

 

 

Thanks 🙂


1. Common problem. I keep my remote in the side pocket of my Lazyboy chair and often a button gets pushed taking it off CBL.

 

2. Moderators edit posts here for appropriate content, usually with no changes. I suspect that while a post is open for editing, you can't see it.


Rogers PayGo. Location: S-W Ontario

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Eferrier
I Plan to Stick Around

Just got mine updated. Wait, what are the big grey boxes in my PVR recordings for? They aren't even pictures or icons or anything. Just big grey boxes with the show title. Very strange design choice.