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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

2,250 REPLIES 2,250

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Just got the new Navigatr today. Cumbersome to say the least. Is there any way to sort recorded shows by PVR? Family harmony will be disrupted if there isn't. Bad enough the alpha sort doesn't group by title. Thanks.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

CindyLu
I Plan to Stick Around

Since posting my original comment, I've noticed that the original air date does sometimes appear.  It is dependent upon the length of the program description.  If it is brief, there's room for the date; if it isn't, then the description is truncated and the original date of airing isn't visible or accessible.

 

No matter, my REAL reason for posting a comment concerns the gibberish of closed captionning in PVR recordings.  Secondly, the illogic of  cc available On Demand when viewed on the TV, but not being available when viewing On Demand on the computer.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

scuddycat
I Plan to Stick Around

 

 


@gjdj wrote:

I have a question about conflicting recordings.

 

My PVR can only record two channels at a time, and occasionally during prime time I wish to record 3 or more programs.  (Happens especially when some programs run from 8:00-9:01 or some other odd time).

 

Anyways, I have several series set up to record new episodes automatically and every couple of days I'd manage my recordings.  I'd note if any series showed up as conflicts (with an exclamation mark in a yellow triangle).  If so, I'd find another time to record one of the shows and resolve the conflict.  This could usually be accomplished by time-shifting a network show or finding a 2nd airing for a cable show.

 

I just got the Navigatr system, and I'm not seeing any conflict symbols.  Is there a way to see which recordings were pre-programmed but won't be recorded?  I feel like it may be just choosing two programs to record and not really letting me know that there is a third that won't be recorded.

 

Actually, for that matter, how do you change the priority of your recorded series?




 

Even if you fixed your scheduling conflict, judging from what many others has written, there is a good chance your box will spontaneously delete all of your recordings anyway, so does it matter if it never records or does and gets deleted before you get a chance to watch it?  Of course I say this in jest.  Sadly I wish there weren't truth to it.

 

I've not seen any good way to manage overlapping scheduling, priority setting or even knowing which PVR a program recorded on so that we can tell what might need to be deleted to free up HDD space if necessary.  This last item I just mentioned on a recent call to Customer Service who acted like he'd never heard that one before!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

scuddycat
I Plan to Stick Around

@Gdkitty wrote:

Without going into EACH folder.. no 😞

At least to eliminate the conflicts.. there should be something when you try to do the 3rd recording.. that it will bring up WHAT the other two are.. so you can then at least know what your having to compare to / go and remove/change.


You mean like the old 8300 boxes that also worked oh so well?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

scuddycat
I Plan to Stick Around

@JohnnyCanuck13 wrote:
Just got the new Navigatr today. Cumbersome to say the least. Is there any way to sort recorded shows by PVR? Family harmony will be disrupted if there isn't. Bad enough the alpha sort doesn't group by title. Thanks.

Book the session with the therapist now to help restore family harmony.  There is no way to sort or identify what was recorded on which PVR.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

The new interface is horrible enough but why did they limit the features during playback of recorded shows this thing is just stupid why did they take away the ability to check info on a show you're watching or limit all the controls in general so much. I know everyone says they're fed up but I honestly think this Navigator update is the final straw that sends me to Bell for my TV internet phone mobile etc

Re: UPDATED NextBox Navigatr - December 2015/January 2016

sheabo
I've Been Around

My main concern with this new Navigator is that you can't watch programs that are being recorded unless you have pressed the record button at the beginning of the program. For instance if you schedule  to PVR a football game because you're going to be late, you can't start watching it from the beginning when you arrive home. It will not allow you to watch until the recording is completed. This sucks and so does the new Navigator.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

kso
I Plan to Stick Around

I'm watching a recording that's still in progress right now. You can watch things while they're recording and not have to wait. You just have to go scheduled tab and choose it to watch from there.

 

My main issue is you can't press info while watching a recording without it exiting you from the recording.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Gdkitty
Resident Expert
Resident Expert

THANKS for that tip KSO 😄

 

This is something my wife does often, and would be very upset if there was not a way to do it.

So obviously, it doesnt move to the RECORDED section, until the recording is fully complete.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

OLDYELLR
I'm a Senior Advisor

@scuddycat wrote:

@Gdkitty wrote:

Without going into EACH folder.. no 😞

At least to eliminate the conflicts.. there should be something when you try to do the 3rd recording.. that it will bring up WHAT the other two are.. so you can then at least know what your having to compare to / go and remove/change.


You mean like the old 8300 boxes that also worked oh so well?


Yes, that's how the 8300 works. If you try to schedule a 3rd recording that overlaps 2 existing ones at some point, you're given the choice to cancel the new recording or one of the others. What the OP is asking is whether at some time in the future, if scheduled "new" recordings change their length or time slot, would Navigatr catch the conflict in time and warn the user to reschedule or cancel a show. It's a good question, but nothing I've experienced that I know of.  But surely the developers would have thought of that and programmed a warning, no?


Rogers PayGo. Location: S-W Ontario

Re: UPDATED NextBox Navigatr - December 2015/January 2016

popaoz
I Plan to Stick Around

Just got the new navigator. Watching a soccer game or any sports when I fast forward I get a banner in the top left with channel and info. This covers the current score. I discovered I can hit exit to close this banner but wanted to remove it entirely while fast forwarding. Can this be don or it's location be changed. Annoying new feature. I know what I'm watching why do you put the banner up at top left. Any other place would have been ok. I fast forward until a goal is scored and then rewind to watch the highlights. Isn't this why we have PVR's? I tried the settings/banner show but I don't believe it's this banner top left.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Gdkitty
Resident Expert
Resident Expert

I know the previous iterations.. you had to always have the progress bar up.. at lease while FF/RW (yes could exit while paused, etc)... i guess to always see WHERE you are in the progress of it.

 

BUT it was down at the bottom before.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

OneCrazyCanuck
I've Been Here Awhile

Well, I've had the Navigatr for about two days now and I've tried to give it the benefit of the doubt (and there are a few nice things about it) but I have a hard-time believing that anyone who uses a PVR reguarly ever got to give feedback on this software before it got released. It is really a pain to do things that I regularly do with it and honestly this is pushing me towards switching to another option To detail out my pain, here's what I've encountered (much of which I'm sure has been noted but I thought I'd chime in on my grief):

 

- Getting to the management of upcoming recordings is painful. You used to be able to push the green button in the middle of the remote (can't recall how it's labeled) twice and there you'd be. Now you have to change your filter with multiple key-presses and it's laughable. With so many recordings each week (we have a busy life with kids and many activities) we record literally everything and play it back later so I'm in there daily ensuring that 3 things aren't trying to record at the same time and also checking that everything is getting picked up correctly (which is a problem if shows aren't set-up as "New" correctly in the guide).

 

- The visual presentation of this upcoming recordings section doesn't easily show what is being recorded at one time. The images are pretty but really useless for managing things. One consolidated list that allows you to view the show names, date/time being recorded and length of recording is so much more meaningful. You have to select each show and see when it's on - it's just painful beyond belief...

 

- I'm also experiencing the duplicate entries for recorded shows (which is apparently because they were recorded on different channels or times) but that makes no sense! I sometimes have to timeshift a show because of an overlap and so now they get thrown in multiple folders that I manually (and painfully) have to navigate to figure out which one to watch from which folder. Why not put programs of the same name in the same "folder". It makes no sense not to and that's how the previous version worked.

 

- If you're navigating within a show's list, you used to be able to scroll up to go to the bottom of the list (so that you can watch the oldest one recorded). This no longer works and so you have to scroll down to the bottom taking much longer to find your next show.

 

- While watching a show and fast-forwarding through commercials, you used to be able to use a button that would stop the fast-forwarding and back-up a bit so that you didn't miss any of the show. The button still works but it's as slow as anything and doesn't function in any manner that is useful. Skipping commercials is now harder than ever.

 

As pretty as this new interface is, it's just incredibly frustrating to use! I'm in IT and nothing this disfunctional would ever make it through the user-acceptance testing phase of our releases. What happened here and, more importantly,  what are the plans to address any of the many concerns that people have about this new functionality?

 

Thanks for taking the time to read through this - typing it out has been somewhat therapeutic!

 

   ...Mark

Re: UPDATED NextBox Navigatr - December 2015/January 2016

gjdj
I Plan to Stick Around

@OLDYELLR wrote:

@scuddycat wrote:

@Gdkitty wrote:

Without going into EACH folder.. no 😞

At least to eliminate the conflicts.. there should be something when you try to do the 3rd recording.. that it will bring up WHAT the other two are.. so you can then at least know what your having to compare to / go and remove/change.


You mean like the old 8300 boxes that also worked oh so well?


Yes, that's how the 8300 works. If you try to schedule a 3rd recording that overlaps 2 existing ones at some point, you're given the choice to cancel the new recording or one of the others. What the OP is asking is whether at some time in the future, if scheduled "new" recordings change their length or time slot, would Navigatr catch the conflict in time and warn the user to reschedule or cancel a show. It's a good question, but nothing I've experienced that I know of.  But surely the developers would have thought of that and programmed a warning, no?


That's closer to what I was asking.  I have deliberately tried to record a 3rd thing at the same time as two others are being recorded and it gives me a warning.

 

But supposing I had 3 "record series - all new episodes" which generally happen at Sunday 9pm.  Suppose 2 of them have been on each week and recording just fine.  And I had a "The Walking Dead" series recording that remained dormant since the fall (as no new episodes were airing).  But suppose in the upcoming week, "The Walking Dead" returns and 3 shows should theoretically be recorded at that time.

 

What would happen previously is that the future recordings would show two shows being recorded.  And a third one (lowest priority) would show up with a triangle symbol, telling me that it wouldn't be recorded.  So I'd have an opportunity to cancel one and record that show at a later time.

 

To the best of my knowledge, now it will just show that two shows are being recorded, and won't highlight that a third should have been recorded but won't be.  I'm wondering if there is a convenient way to be notified of this so that I can add a recording.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

gjdj
I Plan to Stick Around

@OneCrazyCanuck wrote:

Well, I've had the Navigatr for about two days now and I've tried to give it the benefit of the doubt (and there are a few nice things about it) but I have a hard-time believing that anyone who uses a PVR reguarly ever got to give feedback on this software before it got released. It is really a pain to do things that I regularly do with it and honestly this is pushing me towards switching to another option To detail out my pain, here's what I've encountered (much of which I'm sure has been noted but I thought I'd chime in on my grief):

 

- Getting to the management of upcoming recordings is painful. You used to be able to push the green button in the middle of the remote (can't recall how it's labeled) twice and there you'd be. Now you have to change your filter with multiple key-presses and it's laughable. With so many recordings each week (we have a busy life with kids and many activities) we record literally everything and play it back later so I'm in there daily ensuring that 3 things aren't trying to record at the same time and also checking that everything is getting picked up correctly (which is a problem if shows aren't set-up as "New" correctly in the guide).

 

- The visual presentation of this upcoming recordings section doesn't easily show what is being recorded at one time. The images are pretty but really useless for managing things. One consolidated list that allows you to view the show names, date/time being recorded and length of recording is so much more meaningful. You have to select each show and see when it's on - it's just painful beyond belief...

 

- I'm also experiencing the duplicate entries for recorded shows (which is apparently because they were recorded on different channels or times) but that makes no sense! I sometimes have to timeshift a show because of an overlap and so now they get thrown in multiple folders that I manually (and painfully) have to navigate to figure out which one to watch from which folder. Why not put programs of the same name in the same "folder". It makes no sense not to and that's how the previous version worked.

 

- If you're navigating within a show's list, you used to be able to scroll up to go to the bottom of the list (so that you can watch the oldest one recorded). This no longer works and so you have to scroll down to the bottom taking much longer to find your next show.

 

- While watching a show and fast-forwarding through commercials, you used to be able to use a button that would stop the fast-forwarding and back-up a bit so that you didn't miss any of the show. The button still works but it's as slow as anything and doesn't function in any manner that is useful. Skipping commercials is now harder than ever.

 

As pretty as this new interface is, it's just incredibly frustrating to use! I'm in IT and nothing this disfunctional would ever make it through the user-acceptance testing phase of our releases. What happened here and, more importantly,  what are the plans to address any of the many concerns that people have about this new functionality?

 

Thanks for taking the time to read through this - typing it out has been somewhat therapeutic!

 

   ...Mark


I don't have any answers for you, but your concerns are almost identical to mine.  I imagine that things will get a little bit better with practice, but mostly I feel very annoyed.  A lot of functionality was lost, and managing future recordings is much tougher.  Maybe they are trying to get everyone to upgrade to a box that will let you record 8 things at once?

 

It also seems like a bad time for Rogers to make the user experience worse.  They are increasing prices and introducing the skinny package soon.

 

I will admit that the pictures are a pleasant enhancement, but the priority should have been to maintain existing functionality.  Useful and ugly trumps useless and pretty anyday.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

u2hibby
I've Been Here Awhile

Is there a way to block all the channels I don't sub to other than one by one?  I know you can do it in the guide but I'm asking about when you're changing channels.  

Re: UPDATED NextBox Navigatr - December 2015/January 2016

toolcubed
I'm a Senior Contributor

Improved picture quality?

 

Hi guys, I'm not sure if it's tied to my recent navigatr upgrade (happened today) but picture quality on every channel looks spectacular. There's no pixelating or macro blocking on any channels EXCEPT for AMC. All other channels are sharp and clean. Anyone else? I'm using NB3 and located at Hwy 400 and Teston Rd.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

JEL
I Plan to Stick Around

The latest misery.  Riddle me this:  I set it to record Madoff yesterday and today (individual, not a series, as there are only two episodes).  Now I see two identical tiles, both with the word New but no date or any indication of whether it's a recorded or scheduled.  When I go into the first one it's the recording from last night.  When I look at the second one it says Saved at the top (huh?  it hasn't recorded yet) and Scheduled for Feb 4 on the right.  I have the option of cancelling or recording the series.  What's missing?  How about some clue as to what channel or at what time.  I have other recordings tonight and I want to make sure I don't have a conflict -  which this sorry software no longer tells me about.  So I have to go about it the hard way, essentially creating a paper schedule.  Another slap in the face from Rogers.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

57
Resident Expert
Resident Expert

@toolcubed wrote:

...There's no pixelating or macro blocking on any channels...


 

I compared my 9865 (NB3) to my SA8300HD's picture quality on several identical recordings a few months back and also found the same.  However, this is not recent.  I believe it may have come to the 9865 as part of the "media shrink" feature in September 2014 that allows for roughly 60% more storage on the PVR.  There is a lot less macroblocking on the 9865 and it's very easy to test if you have different PVRs at your home like I do.  Two of mine are even connected to the same TV. 

 



Re: UPDATED NextBox Navigatr - December 2015/January 2016

dm9
I'm Here A Lot

Previously recorded shows not grouping

 

After Rogers updated my NextBox/Pvr  to the new and 'Improved' guide, I've noticed that my previously recoded shows (with the same name) are not grouped into folders as with the previous version.

I have several recored episodes of the some series and they all show up as individual tiles even though they have the same title. Now I have 3 pages of tiles to navigate through.

 

The previous version used to automatically create a folder when arranging the view by title (ie. alpha sort).

 

Has anyone else experienced this?

Is there a setting that I'm not aware of that can fix this?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

JonBoy49
I'm a Reliable Contributor
What is particularly interesting to me (and particularly damning of Rogers) is the number of IT professionals (myself included) who cannot understand how anything this badly designed and implemented ever got out the door. It is not just in this thread - there were many of us on the original 170+ pages) thread from the July introduction.