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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

2,250 REPLIES 2,250

Re: UPDATED NextBox Navigatr - December 2015/January 2016

 

No composite output. Now thats going to be a complete pain if you have your systems all wired up and the projector doesn't accept anything but composite or svga. Talk about driving your business to the competition.

 

One of these would probably work, but, why should you have to go to these measures, and, in some cases below, spend that much money? The gefen converter is $329, ouch. The Startech convert at Newegg.ca is $166

 

http://www.gefen.com/kvm/gtv-hdmi-2-compsvidsn.jsp?prod_id=11402

 

http://www.newegg.ca/Product/Product.aspx?Item=N82E16815158308&cm_re=hdmi_to_component-_-15-158-308-...

 

http://www.newegg.ca/Product/ProductList.aspx?Submit=ENE&DEPA=0&Order=BESTMATCH&Description=hdmi+to+...

 

 

Or, if you have component inputs on the projector:

 

EnjoyGadgets HDMI to VGA & Component YPbPr Converter Adapter

 

http://www.newegg.ca/Product/Product.aspx?Item=9SIA6XD2K50225&cm_re=hdmi_to_component-_-9SIA6XD2K502...

 

This one is pretty cheap, $39.95, and the specs indicate that it preserves the resolution, input to output:

 

Video output: VGA / YPbPr (component), same resolution as input, maximum quality retained; Audio outout: R/L analog and S/PDIF;

 

If you have to buy something, take a careful look at the input and output specs.



Re: UPDATED NextBox Navigatr - December 2015/January 2016

OLDYELLR
I'm a Senior Advisor

@maxthor3 wrote:

Nextbox 3.0 will not play recorded programs through composite connection feeding a projection tv.

Only live shows play but live pause and rewind also stop and freeze in various colors and shapes.

This started after a Feb 1,2016 update.


As @Gdkitty mentioned, this could be fallout from the copy protection implemented in the new Navigatr, crippling your Nextbox composite outputs. Maybe you could try a HDMI-Composite converter.

 

http://www.amazon.ca/ViewHD-Composite-Video-Converter-VHD-MH2A/dp/B0080KN18K


Rogers PayGo. Location: S-W Ontario

Re: UPDATED NextBox Navigatr - December 2015/January 2016

dumbo
I've Been Around

I never got a letter informing me about the navigator.  I do not like the navigator.  the old system was much better.  At a glace you could see all the programs that were tapped by name and the date and the lenght of time and the chanel it was taped on.  Now I have to actuall go into the program to check when it was taped - not good it takes to long . Programs to be taped again at a glance you got all the above information now you acually have to access the "picture" go into the picture to see when it will be taped and most of them don't even tell you on what chanel it will be taped one.  The other system was much better.  When i tape 2 or 3 episodes of one show I have no idea which one was taped first, second and theird again I have to check each picture to see which one was taped first .  When I watch only a partial episode of a show there is no indication on the picture when I come back to watch it.  Why in gods name did you change a system that was working perfectly to this unfriendly user system - from reading the e-mails on your post I see that I am not the only one that is unsatisfived with the navigator maybe you should revert back the the original system and keep your clients happy.  Don't forget there will be lots of changes coming up in March and who knows you might loose a lot of clients .  You know what they say CUSTOMER SATISFACTION SHOULD BE YOUR PRIORITY - if you don't want to change the the system for everyone why not change it for the clients that want it back to the original 

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

headhoncho
I Plan to Stick Around

@57 wrote:

If you go a bit higher in the list but still near the bottom staying in the scheduled recordings, not the completed recordings, you may find those "missing" scheduled recordings. It also may depend on your sort options - alpha vs. chrono. 

 

If the "missing" scheduled recordings are series recordings, they may be near the top of the list "inside" one of the tiles if one of the series has already recorded.  Inside this tile, scroll up to select scheduled instead of "recorded". For example, I have Daily Planet set to record every day and that tile is near the top of the list since it was recently recorded.  The tile may contain several completed recordings and several scheduled recordings.


 

yes, that's why I said one would have to go inside each tile to see if there was an upcoming recording, OR change the filter to show scheduled recordings

 

either way is ludicrous and takes many more clicks than the 2 clicks it took before: list + list

 

I think when they described to the programmer what they wanted, they said "fewer clicks" but the programmer heard "many MORE clicks" Smiley Very Happy

Re: UPDATED NextBox Navigatr - December 2015/January 2016

There are the two tabs on the 'left' main area.
the recorded, and scheduled..  
Recorded obviously should be recorded.  
Scheduled, should be anything which is due up to be recorded in the next week or so..

 

BUT that still leaves, that if there is still the 'series' recording set.  It will still be there, so it can record any things in the future.

If you move the cursor all the way over to the right hand side, should be an option there to cancel the series recording.

 

 

When i was upgraded this am, went through and found a whole bunch of tiles, of series recordings which were set a LONG time ago.. series which no longer air.  Nothing recorded, nothing upcoming scheduled.  Was able to use the option on the right to remove the series recording, and it did remove the whole tile.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

denisecanuck
I Plan to Stick Around

Just got "navigatred"  today. In whose world is this a better system.

I would love to know who is on their panel of experts that dreams up these upgrades.

Not real people I am sure.

 

 

I don't find it user friendly in the least.

I liked having the two separate screens for recorded and scheduled show.

Also can't check info while it is on.

 

Change for changes sake is not a good thing Rogers!!!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User6089
I've Been Around

Just got the "update" and while some of it may be fine, the meat and potatos of the system - the PVR - is HORRIFIC.

 

While the old system was ugly, at least it worked. The "new and improved" UI is so bad, I'm not even sure where to begin but instead of listing all the issues (which have been well documented), I just voted with my wallet and cancelled my service.

 

Rogers has had months to listen to their customers and fix it but I guess they don't want to. So now I don't want to give them my money every month. I guess were even.

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

teragram
I Plan to Stick Around

@User6089

Good for you. I am sure there will be many others that will be right behind you.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

1945mdh
I Plan to Stick Around

Hi Rayhn5

 

We do the same thing - I would expect most people do. No sense watching in reverse order.

 

Unfortunately the programmers apparently don't use a PVR - they only sort items newest first. No way to change them as far as I can tell.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Attila_
I Plan to Stick Around

Heh...and Rogers execs think that only the people who post here have an issue with the new software.

I bet there are hundreds for each of us who simply cancel their accounts.

 

Going by Rogers' past performance, it will take another year and a half to get to a software version that will be acceptable.

If you can't wait that long, best to make changes when you pick your a la carte channel lineup in the next few months.

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@Attila_ wrote:

Heh...and Rogers execs think that only the people who post here have an issue with the new software.

I bet there are hundreds for each of us who simply cancel their accounts.

 

Going by Rogers' past performance, it will take another year and a half to get to a software version that will be acceptable.

If you can't wait that long, best to make changes when you pick your a la carte channel lineup in the next few months.


(Just a side note to this (since its not Navigatr releated).. a i have been looking at it from a few different forums discussions.
The Skinny package, must be out by the end of this month... with the option of them adding the full rest of pick and pay now if they want.  BUT the carriers do not have to install FULL pick and pay until Dec 😞 )

Re: UPDATED NextBox Navigatr - December 2015/January 2016

JonBoy49
I'm a Reliable Contributor

Ah Navigatr - the gift that goes on giving and giving and ...

Latest bug. Big Bang theory does not show as scheduled on the box. Go to the web interface and look at th sceduled list - nothing except a bunch of "Manual recording" entries that I didn't make. Some fo them appear to relate to series that I had set to record - others end up being shows I've never even heard of. 

Look at the guide in the web ineterface (usually reasonably relaible until the last few days) and Big Bang shows with the series recording red dots marker - huh? And sure enough if I tell it to record it it says "No can do" as it is already sceduled. Look at Elementary in the same spot. No sign of recording marker and not listed in the Sceduled list. Try to select it to record and the the "Do you want to delete/change" dialog comes up.  Look at the guide again and The Blacklist is shown as a sceduled series recording - Huh? I've never watched it let alone scheduled it.

 

Apparently Roger's infinite wisdom is now extending to telling me what I want to record/watch! Bad enough they inflicted this horrible interface on me but the least they could do is actually make it work reliably! These bugs or a variant of them were widely reported by those of us in the July Alpha group - six months and they can't fix something this simple? If I don't fix my software bugs in 6 days I'm in trouble!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

JEL
I Plan to Stick Around

I have the same issue.  The only way I've found to deal with it is to remember when the recording was supposed to start and monitor to make sure it does.  Such is life under Rogers in 2016.  You can't make this stuff up.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

JEL
I Plan to Stick Around

@User6089 wrote:

Just got the "update" and while some of it may be fine, the meat and potatos of the system - the PVR - is HORRIFIC.

 

While the old system was ugly, at least it worked. The "new and improved" UI is so bad, I'm not even sure where to begin but instead of listing all the issues (which have been well documented), I just voted with my wallet and cancelled my service.

 

Rogers has had months to listen to their customers and fix it but I guess they don't want to. So now I don't want to give them my money every month. I guess were even.

 


I'm not one to jump out of a frying pan if I might land in a fire.  But a couple of friends have moved to Bell; I'll wait to see if they feel their service is better before deciding to follow.  In the meantime, Bell has aggressively been telemarketing and door-to-door in my area, where they are in the process of installing Fibe.  I think their job just got easier.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

scuddycat
I Plan to Stick Around

@DragonsOfWine wrote

@scuddycat wrote:

Well said, @DragonsOfWine.  Sadly, I don't think Rogers is listening.  I'm patiently awaiting my call back from the Office of the President from the feedback I wrote.

Sorry, not sure what you are refering to due to the batching that the Rogers people are doing. 

 

Could you let me know what this was in reference to? Thanks.

 

To which I'm responding:

It was in reference to your message that started with: Saw a suggestion somewhere about informing Rogers of our opinions of the new Navigator. Thought I'd share what I sent and hopefully encourage others to voice their option through Rogers' Contact us.

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

scuddycat
I Plan to Stick Around

@Hobo149

you wrote:  NextBox navigator settings box is empty, no listings shown in setup, just blank page. Any suggestions?

 

I've got the same problem on my 2 NBs.  I opened a ticket on it.  I suggest you do likewise.  

 

You might want to ask if they've heard of this problem before and see if they own up to it.  

 

I remember an earlier update from a couple of years ago when the firmware messed up people's boxes and there was a similar outcry.  A number of people commented that when calling support they all responded with "we haven't heard of that".  We ended up posting our ticket numbers on the forum so we could respond with "well what about this ticket, and this ticket, and this ticket..." etc...providing the ticket numbers.  They couldn't deny it then.  Sad that we had to go to such measures to get Rogers to realize they couldn't plead ignorance.  We may need the same tactic again.  Sigh.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

I wonder if its only NB2s which are having the settings issue?

I havent checked on my HD boxes yet.. but on my 9865, i did test the settings and they did work.

(pressing settings, brought up a listing of headings on the left side.. nothing on the right side, until i chose one of the items and hit the select button, then brought up the options)

Re: UPDATED NextBox Navigatr - December 2015/January 2016

gjdj
I Plan to Stick Around

I have a question about conflicting recordings.

 

My PVR can only record two channels at a time, and occasionally during prime time I wish to record 3 or more programs.  (Happens especially when some programs run from 8:00-9:01 or some other odd time).

 

Anyways, I have several series set up to record new episodes automatically and every couple of days I'd manage my recordings.  I'd note if any series showed up as conflicts (with an exclamation mark in a yellow triangle).  If so, I'd find another time to record one of the shows and resolve the conflict.  This could usually be accomplished by time-shifting a network show or finding a 2nd airing for a cable show.

 

I just got the Navigatr system, and I'm not seeing any conflict symbols.  Is there a way to see which recordings were pre-programmed but won't be recorded?  I feel like it may be just choosing two programs to record and not really letting me know that there is a third that won't be recorded.

 

Actually, for that matter, how do you change the priority of your recorded series?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Gdkitty
Resident Expert
Resident Expert

Without going into EACH folder.. no 😞

At least to eliminate the conflicts.. there should be something when you try to do the 3rd recording.. that it will bring up WHAT the other two are.. so you can then at least know what your having to compare to / go and remove/change.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

scuddycat
I Plan to Stick Around

@headhoncho wrote:

 

was just checking my list tonight - went to the bottom of the list of recordings and saw only 2 scheduled recordings for tomorrow night.  I was pretty sure I had more than that scheduled, so I did the filter thing to get to the list of ONLY scheduled recordings, and sure enough, there were 5 listed for tomorrow night, whereas the bottom of the recordings list only showed 2.

 

so unless I'm missing something, the only way to see an accurate list of scheduled recordings is to  use the filter - the only other way to see what's scheduled would be to click on each tile to check - either way, it's a lot more clicks than the 2 it took a few days ago

 

================

 

I concur.  I just checked mine.  In the recorded list I saw 4 programs scheduled to record today.  When I used the filter, there were 15!

 

That's another one to add to the bug list (or as Rogers probably likes to refer to it:  the feature list).

 

And a lot more clicks to get that correct information (or the incorrect information for that matter).

Re: UPDATED NextBox Navigatr - December 2015/January 2016

scuddycat
I Plan to Stick Around

@57 wrote:

 

@headhoncho wrote:

as it turns out, that's not as good of a solution that I had initially thought.  I was just checking my list tonight - went to the bottom of the list of recordings and saw only 2 scheduled recordings for tomorrow night.  I was pretty sure I had more than that scheduled, so I did the filter thing to get to the list of ONLY scheduled recordings, and sure enough, there were 5 listed for tomorrow night, whereas the bottom of the recordings list only showed 2.

 

If you go a bit higher in the list but still near the bottom staying in the scheduled recordings, not the completed recordings, you may find those "missing" scheduled recordings. It also may depend on your sort options - alpha vs. chrono. 

 

If the "missing" scheduled recordings are series recordings, they may be near the top of the list "inside" one of the tiles if one of the series has already recorded.  Inside this tile, scroll up to select scheduled instead of "recorded". For example, I have Daily Planet set to record every day and that tile is near the top of the list since it was recently recorded.  The tile may contain several completed recordings and several scheduled recordings.

 

================

 

If that is the case, it's sure hidden, unlike how QUICKLY and EASILY we could get this information presented ALL IN ONE PLACE with the CLICK of a SINGLE BUTTON!