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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

2,250 REPLIES 2,250

Re: UPDATED NextBox Navigatr - December 2015/January 2016

xaria
I've Been Around

Well I just got the new download yesterday.  I have some of the same problems, with shows that were programed with no schedule listed.  So I have had to delete and reset them up.

 

My biggest issue is the font.  Who would create a pop up in a small grey front on a white background?  I can't read it.  Have to walk up to the TV to see what the heck it is asking for.   I hope this changes, as its a pain to keep getting up and down to read.

 

Just my 2 cents.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

dayzed007
I Plan to Stick Around

service rep at my house now, claims he never saw the errors I reported before and is forcing a new box on me :-(. Now he is complaining that the new box is exeriencing the same problems that @billmcintyre reported. We watched it together. boot, boot, boot, boot etc etc for over 15 min. Then finally Cd00 for another 10. It seems to be moving now, but tech said he replaced another 20 minutes ago without the same issues.

Sad state when a company has both its customers AND its employees complaining about it's techinolgy choices. But I guess someone higher up will get a fat bonus for some twisted reason regardless 😞

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Lurker
I'm a Senior Advisor

@OLDYELLR wrote:

@Lurker wrote:

"7 Why is it showing shows that I deleted months ago from the to be recorded list"

 

SARA and RTN worked this way as well.  If you have a series set to record, and that series ends, you have to manually delete the series recording.

 

 


And if you don't delete the scheduled series recording, you'll automatically get new episodes recorded when a new season starts, or it comes back from hiatus.


Yes....its actually a very useful feature.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

senordd
I Plan to Stick Around

Rolled out to me two days ago. The font size and table cells on the guide a HUGE! Lots of wasted real estate. Is this because people complained about the type being too small in the initial roll out?  The only real complaint I have is with the Recorded shows list. While it looks a lot prettier, it's not very user friendly.  No option to delete multiple recordings at once.  I have a lot of episodes of certain shows, and when I'm thing to free up space, it takes forever to delete them one at a time.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

I’m a UI designer, the fact Rogers moved Scheduled Recordings, a 1st level feature down to a 3rd level menu-toggle is appalling! What use to be 2 clicks of 1 button is now replaced by 7 clicks and 2 buttons. How is that better?!! The thumbnail-view-only grid is terrible, bring the list-view back as an option. And how come I can’t hit up and go to the bottom of my list anymore. Whosever designed this UI should be fired. I really want to leave Rogers now.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Brt
I Plan to Stick Around

I haven't seen the Rogers Home Phone notifications lately. Has anyone else noticed this feature disappear with one of the more recent incarnations of Navigatr or did my Nextbox 3 get hungry and eat this along with a bunch of recordings a few weeks back?

 

TIA

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

ADM12
I Plan to Stick Around

I have a rather simple question.  What is one to do if they have contacted Rogers on numerous occasions with the same issues related to the recent implementation and no resolution is offered or provided?  What recourse would someone have if it appears that all attempts towards resolution have appeared to been exhausted?  Can anyone, including Rogers moderators, offer any suggestion, direction or help?  I am at a loss as to how prior to Mid December everything was humming along wonderfully, and now post implementation of navigatr my box is essentially rendered dysfunctional and no one can offer any answers or solutions?  This just is not right.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

teragram
I Plan to Stick Around

@ADM12

You have raised an excellent question; one to which every single poster on here would probably like an answer to!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

andmatca78
I've Been Around

Very disappointed with the new Navigatr guide that was pushed out to our Nextbox PVR. Navigating through the boxes is brutally slow. I hate to say it but I really miss the old lists. 

 

In in the old views, one was able to easily see in a single view if there were scheduled recording conflicts in a specific timeslot. I have no idea how to do this now in the Navigatr, or if it's even possible. Does anyone know?

 

Andrey

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Attila_
I Plan to Stick Around

@teragram

Cancel your Rogers services, that might get their attention.

Don't hold your breath though, as their answer might just be to lay off more people to improve the balance sheet.

 

---

 

On another note...not being able to see the length of an individual recording is a pita. Looking for a movie that fits the time I have involves having to actually start each movie to see how long it is.

 

Also, sometimes I record a single episode of a show just to see if I would like it. If I do, I want to set it up to record the series. However, neither the time nor the channel is stored with a single recording, so now I have to use the useless search function to see where the show might be.

 

Finally, what does NEW actually mean? NEW appears in a number of places, on the pic and twice on the recorded program page. One of the last two disappears once the program was partially watched. None of the NEWs mean that the episode was NEW! Something the RTN version showed.

 

It would be nice if Rogers improvements did not actually mean less functionality and more bugs.

 

and...how dare Rogers increase its rates? It is certainly not for improved service!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

teragram
I Plan to Stick Around

@andmatca78

Exactly! What someone at Rogers does not get is that the tiles work just fine when using a touchscreen device such as an iPad or any other tablet, but when it comes to scrolling through the tiles on the PVR and having to use umpteen hits on the arrow keys - well...........it just does not work. In my opinion, Navigatr should have been an improved interface. Instead, functionaltity has been lost and when that happens, customers will also be lost!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

BS
I'm a Senior Advisor

I hadn't looked at this thread closely in a couple of days.  It is quickly approaching the total number of posts in the previous navigtr thread and it was pruned down considerably from its original 1400 plus.

 

But as the new locations come online with the new implementation - call it beta version 2, since we are still operating as unpaid beta and userability testers, and although no near the mess that the July run was, 6 months later, the basic design is neither more efficient or easier to use, nor do we find it improved in any way what so ever.

 

A question was asked - where do we go now.  I would sugget the federal government, as well as CRTC - while you are at it, ask for consideration of cable cards, so we can choose our own boxes, or even plug them into TV tuners for basic services. People talk about Rogers not using cable cards - there actually is a dedicated cable card imbedded in technology of the box.  The Cisco box is designed on the principle of cable cards.

 

Also consider discussing with them, the new practice of locking us in and charging declining cancellation fees, and had we had choice of our box, we could have killed this whole navigtr mess instantly buy staying with Rogers and just getting a new design with a cable card.  It takes the control of the oligopies to force us down routes we clearly based upon all the above feedback are not happy with.

 

And the last bunch has largely moved on with a few of us still pushing (some for frustration reasons, some because they enjoy doing it, and some because they don't want to give up the good fight).

 

Personally, I would not deal with the company, or the ombudsman anymore, these issues are well documented, with each of us being dealt in many different ways (the consistency issue is another great frustration) and would go straight to CRTC.  CCTC doesn't currently deal with cable, so this is in the domain of CRTC still, but government, as we know can also influence the CRTC directions too.

 

I had thought that the past group including ourselves had found just about every issue that could be found, but it is clear that due to the complete absence of quality user testing, we were dumped with poorly tested live boxes from day one in July and day two in December, with only oone delay as they dealt with power off features.  But as the new users came on line, each group of users have unique ways that they use these boxes, because the developers long time ago decided to move from simple to complex, which is full of inherent errors and costs more to implement and design.  So the list of bugs, and user design issues (many of which we already know the answer - we aren't changing them), but keep them coming, because if we stop talking, it will all just go away, which I am sure upper levels are counting on that.

 

So only ways to keep going forward, is to continue reporting issues as much as you want, escalate as you desire, go to CRTC, or just use your feet.  The other big player just came out with more capabilities that the Nextbox doesn't have, and many that they do far better.

 

Maybe a direct comparison of service tech support, customer support and cable services would be a good thing for one of the TV marketing review and customer issues shows, or Ellen at the Star is more than willing to here your stories, and actively reads this board, and my last correspondence with her, she was shocked at the disprespect for we the customers, and was shaking her head in disbelief.  I am sure she would be happy to write on this once again.

 

Good luck and enjoy your viewing as best as you can.

 

Bruce

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

ADM12
I Plan to Stick Around
Bruce, I greatly appreciate your response. Even tempered and very well thought out and articulated. Options are available and I fully intend to explore each available one as it seems my current cable provider does not appear to be able to fix the well documented issues that they clearly have caused. Thank you, sir.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

OLDYELLR
I'm a Senior Advisor

@BS wrote:

 

Personally, I would not deal with the company, or the ombudsman anymore, these issues are well documented, with each of us being dealt in many different ways (the consistency issue is another great frustration) and would go straight to CRTC.  CCTC doesn't currently deal with cable, so this is in the domain of CRTC still, but government, as we know can also influence the CRTC directions too.

 


Bruce, according to this post on Digitalhome. top management seems oblivious to the havoc this software is wreaking and are quite proud of the decline in customer complaints.  Makes you wonder if they live in some other parallel universe.


Rogers PayGo. Location: S-W Ontario

Re: UPDATED NextBox Navigatr - December 2015/January 2016

msk522
I've Been Here Awhile
I too had problems with the download. I have two Nextboxes. One downloaded fine, the main box in the livingroom would not let you access the SETTINGS function. Called Rogers and they put a ticket to correct the problem. I received a call several hours later informing me the problem had been recified. However, the problem was still present. I called Rogers back with the ticket number and was informed that it was rectified and the ticket was closed. After trying several different things with the tech on the phone. Nothing worked. The only way they could rectify this was to do a factory reset from their end. Unfortunely, I would lose all my recordings, pre-set recordings and all the personal preferences in the settings. Within 12 hours they had reset my set box twice and the problem seems to be rectified. Still don't like this new interface. They now give you the choice to change the brightness of the box set clock from low to high. Why can' they set up font size choices in the settings function to increase or decrease the font size. As I am typing this , my Nextbox is rebooting again. Who knows what problems are going to be the result of this reboot. If this is going to be an ongoing thing. I will definitely be jumping ship to Bell.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

ozham
I Plan to Stick Around

Well it's  official  NAVIGATR HAS BEEN RE-NAMED ITS,

NAVIGATOR.

THE PRESIDENT OF ROGERS USED THIS NAME, in his latest

financial report!

 

!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Brt
I Plan to Stick Around

@OLDYELLR wrote:

@BS wrote:

 

Personally, I would not deal with the company, or the ombudsman anymore, these issues are well documented, with each of us being dealt in many different ways (the consistency issue is another great frustration) and would go straight to CRTC.  CCTC doesn't currently deal with cable, so this is in the domain of CRTC still, but government, as we know can also influence the CRTC directions too.

 


Bruce, according to this post on Digitalhome. top management seems oblivious to the havoc this software is wreaking and are quite proud of the decline in customer complaints.  Makes you wonder if they live in some other parallel universe.


It's really unfortunate that the dates in question were just prior to the release of 'navigator', as Guy Laurence, President and CEO of Rogers, refers to it. So it looks like the shareholders are being sold the same wonderfully twisted pile of Business Statistics.

 

What would be really interesting to know is whether Rogers has any plans to address the dozens of issues that have been raised to date with Navigatr. It certainly hasn't improved my TV watching experince, and quite to the contrary since it's forced me to actively investigate alternatives as others have eluded to as well. I recently cut my cable services back to the bare minimum package in protest but an $80 drop in fees has done little to alert anyone at Rogers since they still have a customer on the books.

 

Top notch customer service is the only reason that I remain a Rogers customer!

 

Cheers

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@MarkDarren wrote:

I’m a UI designer, the fact Rogers moved Scheduled Recordings, a 1st level feature down to a 3rd level menu-toggle is appalling! What use to be 2 clicks of 1 button is now replaced by 7 clicks and 2 buttons. How is that better?!! The thumbnail-view-only grid is terrible, bring the list-view back as an option. And how come I can’t hit up and go to the bottom of my list anymore. Whosever designed this UI should be fired. I really want to leave Rogers now.


 

For those us infected with this software since July 28 which had no way to do this at all,  the newfound ability to see scheduled in time/date order is a minor miracle ! 😉

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Sailorman
I Plan to Stick Around

Noticed that my Nextbox 3 crashes at the end of a movie on demand. Press stop and screen freezes and goes black. The only way to end the session is reboot.  Has happened 3x on different days. 

 

Anyone else having the same problem or have a fix other than rebooting. 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

BS
I'm a Senior Advisor

I had that problem begin about a few weeks ago - I began to not let the show end, just stopped during the credits, but I also haven't seen it for a while, but I also haven't been watching on demand much lately.

 

My developed a pattern at one point, I would binge watch two shows in a row, it would freeze on the second one at the end, then I would watch two more and it froze.  I did this six times in a row over two days, then reported it.  They did open a ticket, still open, but like I said, I haven't seen it as of recently.

 

May be unique to a few boxes and how we happened to have configuration and use patterns in place - this is one that their technical teams in implementation don't seem to get - there are so many configuration options in place, and many of them did not work well in the first place, so it is possible that you can get it randomly on some boxes, but not others.  

Their basic solution is eventually factory reset, because from what I have seen, they don't actually take back our box from us with the problems intact to understand how it happens. Mine seemed to resolve itself on its own, or it may have been with the last update - haven't got a clue, but hope it is gone

 

Work your way through various tiers of tech support, and hold your ground on factory reset until you are fully willing to do it.  As many have said, if I have to start all over, then I will just walk.

 

 

Good luck and keep us up to date -

Hang in there.  BruceSmiley Mad

Re: UPDATED NextBox Navigatr - December 2015/January 2016

khristopher
I've Been Here Awhile

I record Jimmy Kimmel Live and notice it was still recording over 12 hours after it aired! I just deleted the episode. It was filling up the PVR pretty quick.

 

Also, I have noticed that in my list of recorded shows, it shows a couple of shows that have no episodes recorded! These should not be showing up if there is no episode recorded for that show.