UMA not supported on 9900?

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I Plan to Stick Around
Posts: 52

UMA not supported on 9900?

Is it because UMA is only UMA Lite or is there another technical reason for this?

 

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I'm a Trusted Advisor
Posts: 32,019

Re: UMA not supported on 9900?

UMA is supported on the 9900. Which Sofware Version are you running?
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I Plan to Stick Around
Posts: 52

Re: UMA not supported on 9900?

7.1.0.391

 

Just got off with tech support and they cited this:  

http://www.rogers.com/business/on/en/smallbusiness/products/wireless/wifi/ 

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I'm a Trusted Advisor
Posts: 32,019

Re: UMA not supported on 9900?

Weird because i am using my Bold 9900 on UMA for the past few months.. You need to add a UMA / Talkspot add on for it to work.

Here you go.

http://forums.crackberry.com/rogers-f73/uma-os-update-bold-9900-a-670235/

 

http://forums.crackberry.com/rogers-f73/rogers-doesnt-support-uma-wi-fi-calling-9900-even-7-1-bundle...

 

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I Plan to Stick Around
Posts: 52

Re: UMA not supported on 9900?

That's not the problem.  I have a tech issue with my UMA but no one wants to help me with it.  The excuse is that it's not supported.

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I'm a Trusted Advisor
Posts: 32,019

Re: UMA not supported on 9900?

I find it weird that reps are saying its not supported yet it is.. I would call back & have them escalate the issue to a higher level 2 tech support. They should be able to add the package no matter what & then power cycle your phone & it should work.

I guess the tech reps do not want to do their jobs.
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I Plan to Stick Around
Posts: 52

Re: UMA not supported on 9900?

I think they're using the excuse that it's not "officially" supported so it's my problem.

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I'm a Trusted Advisor
Posts: 32,019

Re: UMA not supported on 9900?

Yea that is most likely what they are doing. Try escalating it to Level 2 tech support.
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I Plan to Stick Around
Posts: 52

Re: UMA not supported on 9900?

Hey social media... Any input?