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Trying to enroll for online banking

Rutalee
I've Been Here Awhile

Hi,

I just activated my new Rogers Platinum Mastercard on the phone.

So now I want to Set Up my account online.

I'm at the part to fill in the Blanks.

First Blank... Account Number* ... Where do I find my account number??

I put in the Credit Card number, fill in the other blanks, click Verify Account, and it says

"We are unable to validate the information provided"

I put in my Rogers account number, and it says it can't be less than 8 characters.

 

Thanks

 

 

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Trying to enroll for online banking

Hello @Rutalee,

 

Apologies for the delay in response, are you still experiencing issues setting up your online account? Since you only have a wireless account the account number would be 9 digits.

 

Please let us know if you have any further questions.

 

 

 

RogersZia

View solution in original post

5 REPLIES 5

Re: Trying to enroll for online banking

OLDYELLR
I'm a Senior Advisor

@Rutalee wrote:

I put in my Rogers account number, and it says it can't be less than 8 characters.



My cable account is 12 characters, PayGo account 9 characters. When I sign into My Rogers I get a popup to choose between one or the other.


Rogers PayGo. Location: S-W Ontario

Re: Trying to enroll for online banking

Rutalee
I've Been Here Awhile
I only have the Wireless Account.

Re: Trying to enroll for online banking

Hello @Rutalee,

 

Apologies for the delay in response, are you still experiencing issues setting up your online account? Since you only have a wireless account the account number would be 9 digits.

 

Please let us know if you have any further questions.

 

 

 

RogersZia

View solution in original post

Re: Trying to enroll for online banking

Romero07
I've Been Here Awhile
Hi I’m trying to enrol for online banking as I just activated my Rogers Platinum Master card but it doesn’t let me with my account # it says It needs to be 16 digits.

Re: Trying to enroll for online banking

Dugi
I'm a Senior Contributor

@Romero07

It sounds like you are trying to use your Rogers account number to set up your Rogers credit card. One has nothing to do with the other. You must use the 16-digit number as shown on your Rogers Platinum Mastercard to log into Rogers online banking. Hope this helps.