Travel pack problem

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I've Been Around
Posts: 1

Travel pack problem

Bought CAD$100 travel pack for Morocco .
Having technical problem with iphone
6+... Therefore won't be able to use travel pack at all? How can I get a refund or credit?


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Retired Moderator
Retired Moderator
Posts: 700

Re: Travel pack problem

Welcome to the Community @Sledsurmon


Did you have any means to  speak with Technical Support when you were having the issue so they could help troubleshoot the issue? What exactly was the technical problem? 


The travel pack is simply applied on your account in order to tell our billing system not to generate any extra charges unless you go over the bucket. If you had a technical issue it would have been device or roaming network related. 


If you are experiencing difficulties contact us, free of charge, at +1 514-734-7699This number is only free while using your Rogers phone.