Transfer of Responsibility

[atillathehun]

Can someone pls tell me what r the requirements to transfer wireless contract responsibility, ex. for how long the account must be active, any number of monthly bill paid etc...thanks

***edited labels***

[Meowmix · Accepted solution]

Hello atillathehun

When calling Rogers, they should explain this to you..

- The account must be active for 30 or more days
- Your bills must be paid and you can not have any owning bills on the account. The account must be up to date and no owning money to Rogers.
- The person who is taking the contract, must have a good credit or else they may require to put down a down deposit. This amount will be told by the Rogers rep.

If you are taking over the account, you can not find out the previous owners history. You will start off fresh with the line.

[atillathehun]

thanks Meo

[Meowmix]

Hello atilathehun

You are welcome!:)

[imnotminh]

If I have 2 lines on the same Share Everything plan and I do a Transfer of Responsibility on one of the lines, do both lines keep the same plan separately?

[Meowmix]

Hello @imnotminh


If you have 2 lines using one account plan and want to transfer one line to someone else, they would need to either get the same plan if offered or can get any plan which is offered to current customers. The best thing to do is contact Rogers and they will explain everything to you and how the process goes. 🙂

[imnotminh]

Thanks for the quick response. The only reason my he wants my account is because it was a promotional plan a couple of years ago (double the data) which is unavailable now. If I do a Transfer of Responsibility on the entire account to him, does he keep the plan, or will he get the # and have to pick from a current plan?

[Meowmix]

Hello @imnotminh

If you do transfer of responsibility of the whole account with both lines to anyone, the account will remain the same way it was before. All you are doing is giving the account to someone else. Rogers will Have to do a credit check on the person that wants to take over and if they are approved, all will go well. Again best thing to do before doing this, get in contact with Rogers, and have them go through everything with you on the phone before doing the transfer!

[imnotminh]

Answered both questions clearly. Very helpful, thanks meowmix!

[Meowmix]

Hello @imnotminh

You are welcome!!! 🙂

[flowerpower1234]

Hello I am wondering what would happen if i were to transfer responcibility of a main line on an account? 

This account is on a share everything plan and the plan is on the main line and each extra line is considereed an add on. so I am wondering if i were to transfer the main line on the account to someone else if the secondary line that would remain on the account still have the same plan? would the secondary line just become the main one. 

[Gdkitty]

Usually with the share everything.. the main line, has the BASE fee, then the additional line fee, is per each of the other phones? 
(Unless they have changed how its billed since my wife and i had it)

So if you transfered the main away, one of the others would take over as the main one, i beleive.

EG right now, say you have one with $90 base fee, and each of the other two, have the additional $30.
(these are just aribitray numbers for examples)

You move the one that has the base fee on it..
One of the others would take over the $90, and then only pay for one additional $30.

[Nigh7fury]

Hi, I have a brand new Rogers account and I would like to transfer my contract to someone else. Is it possible to do? I heard that I have to keep the service for 90 days.  I just don't want to keep the service for 3 months.

[Blackshadoo]

Good day Nigh7fury,

It is called a Transfer of Responsibility. The person would assume ownership of the plan and the phone number which is tied to the account. 

Hope this helps 🙂

[Nigh7fury]

Yes but that's not what I need to know. I want to know if there's a required time limit, like 30 or 90 days before I'm able to do the contract transfer

[Blackshadoo]

A transfer of responsibility is not allowed within 60 days of a new activation (Account must show one payment post activation.)

Rogers also says that a transfer of responsibility is not allowed in the following circumstances...

1. If a hardware upgrade has been completed in the last 60 days.
2. If invoice containing equipment charge has not been paid in full."

Hope this Helps 🙂

[Meowmix]

Hello @Night7fury

Rogers doesn't allow any contact transfers to happen within 60 days of a new activation or within 60 days of a upgrade on the account.

If you need any further assistance, contact @CommunityHelps and they will be able to assist you!

[Kuroiii]

I have a family plan with my brother, our mom, and my brother’s girlfriend. I want to be removed from it but my number is listed as the main account holder. My brother is paying for their phones and I am moving out. Is this possible?

[RogersZia]

Good evening and welcome to the Community @Kuroiii,

Glad you guys have made a good use of our Share Everything plan. When you say that your line is listed as the main account holder, do you mean it's the main line on the plan with the highest monthly charge? If yes, then you can easily have the Account Holder switch it to an additional line. Once you do that and you are looking to have the line transferred over to another/new account you will be able to do so without a hitch.

Let me know if you have any other questions about this!

RogersZia

[qa6]

Horrible experience with splitting account between 2 people

So me and my GF decided to split. And all of our Rogers services were under 1 account under my name. 5 cell phones, internet, home phone and cable.

So we decided to go to a Rogers to split up the account. Big mistake. So what the store manager did was create my GF a whole new account and move over her 3 cell phones but she could not move over the house services, internet, etc. That we had to call Rogers support.

So we get home and she calls support. After 90 minutes on the phone she discovers that the store manager should never have created a new account for her. She should have moved my 2 cell phones off the account and add her name to the account and create me a new one. The only reason I was told by the CSR on the phone that the store manager did this was for commission. 

So now my gf has a new account with her 3 cell phones but no home services. They are still under my account.  So in that same conversation the CSR said we would have to call back the following week once the balance was paid in order to move my 2 cell phones off the original account and move her's back and update the email address on the account to her email.

Fast forward to last night. This new CSR was able to move my 2 cell phones to a new account number but I would not be able to log into this account as my email was still tied to the original account. And only once my GF called in again to have her email added to this account would I be able to register my new account number.

So tonight she tries calling...almost 50 min wait. So we try the chat.  After about 45 minutes with this CSR in chat we ended up no further ahead. Her cell phones are tied to the new account that should never have created and the home services are still under the original account tied to my email. And to make matters worse I can't even track the data usage on my cell phones as I can't log into my new account yet?

I have been a rogers customer for many many years and this has to be the worst experience I have ever had with them. I am very close to just canceling both my phones and moving to aliant but I'm trying to help my ex-GF get things sorted out first. There is no excuse for this. 

So tomorrow my ex is going to call for a 3rd time to see if she can get this sorted out. 

Frustrated in Riverview!

[RogersTony]

Hello @qa6,

I can imagine how frustrating this entire ordeal has been. It definitely should not have been this difficult to do a simple Transfer of Responsibility to split up your account. =(

Were you able to get this situation resolved to your satisfaction today after reaching out to us? If this matter has not been resolved as of yet we'll be more than happy to take a look at it for you and get it resolved once and for all. Please send a Private Message to any of the Community Moderators or to @CommunityHelps if you require further assistance or have any additional concerns.

If you are not familiar with our Private Messaging system please Click Here.

RogersTony