To Galaxy Gear Marketing from angry customer.

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boyscout
I've Been Here Awhile
Posts: 2

To Galaxy Gear Marketing from angry customer.

Hi Rogers,

 

Recently, I got open new account. After 10 days later I returned my device to change to  Samsung  Note 3. And, when I received my new Note 3. you are starting G-gear promotion with drop down prices.

However, If I return my device to you to cancel the contract I would be  eligible to order Galaxy gear with promotional price $50 with new contract.

But I asking to my situation the answer is different every team members?....

They calculate the days with first order. Not by new device order. Like I said, I can cancel order just by return device and order again at a normal Rogers shop. May be I had to be little busy.

 

But, think about it Rogers marketers! Which one is right? Return device to save money? or you accept as a new customer? (Actually, you are advertise for new and existing samsung customer.) Is this your marketing limitation?

Please, tell me some reasonable answer. A real common sense based answer. 

However, I will keep my promise with you. But I feeling that it is unfair. Aren't you?

 

***edited labels***

Meowmix
I'm a Trusted Advisor
Posts: 32,103

Re: To Galaxy Gear Marketing from angry customer.

Hello boyscout

You wont be getting the answer you are looking for on here. This is a User to User base forum.


From what i know, the 15 day return policy starts when you receive the device from them. You also need to remember they give you a 15 day or 30 minute talk time policy . Which ever one comes first. If you have gone over 30 within the 10 days, they will not accept it as u went over it. If ur within the 15 dayd and 30 minute policy, you should be able to return it, get a refund and restart it with a new contract and pricing.

boyscout
I've Been Here Awhile
Posts: 2

Re: To Galaxy Gear Marketing from angry customer.

Thank you for ur advice.

 

Meowmix
I'm a Trusted Advisor
Posts: 32,103

Re: To Galaxy Gear Marketing from angry customer.

Hello boyscout

You are welcome. I would suggest calling in, speaking to Rogers management or Rogers retentions about this and see what they can do. Sadly not much can happen on here like i explained.


You should be in titled to cancel without any issues as long as u are within the return / buyer beware policy as stated above.