We recently upgraded from the old Basic cable (and I do mean Basic) to digital plus with a nextbox because we bought a new TV and wanted to get the most out of it. We all find this whole thing not very user friendly. There are so many channels and many assigned to as many as 3 different numbers. It would be very helpfull if Rogers had a sheet for each plan showing the channel number in order and the name of the network . Their channel sheets show over 900 stations and it is very hard to go thru it to mark the ones we get. If a station has more than one # it should be indicated with the lowest number and would shorten the list.
The remote is very complicated for some people to use--especially all the little buttons. I tried to set up a remote with fewer, larger buttons but it will not turn the box and TV off or on together.
Also, why do customers have to pay for a Nextbox separately when service is upgraded??? You cannot access the service you are paying for without it anyway.
We do however enjoy seeing the programs in digital and HD. Even the old movies look wonderful!
I'm really not a complainer but for the price, I would think that this technology would be more user friendly.
Just to explain GENERALLy why there is an upper and lower channel of the same name, etc..
When they first started releasing the HD channels.. they were completely separate. So ABC SD channel was on the lower one, you wanted to do HD, you needed to tune to the HIGHER one. As time went on, they started to be able to AUTO SUB the HD ones down. So right now on your HD box.. when you tune to the lower, its actually the SD.. they just force the HD overtop of it for you, for your convienience.
I whole heartedly agree, that there should be a more easy way to see what/where channel wise.. but the problem lies that its so DYNAMIC.. would change so much based on the person. Package A vs B, has different channels with it..
But even beyond that... wile A for you, might have certain channels... i may live in a very different area, in which SOME of the channels can change from region to region.