Terminals not working right...

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I'm Here A Lot
Posts: 6

Terminals not working right...

This is my first time posting here, and Ive read a lot of different threads on this issue and so far I cant make heads or tails of things...

The first issue is with my daughters 3200 series STB, its stuck on channel 994 - 998. It only gets a fuzzy image on 994 of some stock/business chanel.

Its been like this for around a week now. If I unhook the Rogers box, and do a direct connection of the cable, she gets all the channels albeit a bit fuzzy.

My second issue is in my bedroom - my wife and I have a E940 box, it scrambles the picture and sound every few seconds.

In my dads room, his tv and Rogers box works fine, my living room HDTV Rogers terminal is fine as well.

Ive unplugged both terminals to reset them, no luck. Ive gone online and did the Rogers reset my Cable TV Terminal - still no luck...

Any one have any suggestions???

Thanks in advance for your help.

 

 

 

***Edited labels***

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Resident Expert
Resident Expert
Posts: 2,520

Re: Terminals not working right...

if you get fuzzy picture on analogue channels (when you bypass the STB) then you most likely have a signal problem, which is preventing the box to receive the proper digital signals from the head end.

 

I suggest checking the signal levels in the diagnostics screen to verify a poor signal, then contact rogers repairman to have someone come out and check your wiring and/or splitters



I'm Here A Lot
Posts: 6

Re: Terminals not working right...

Im not sure how to check and read the signals...  If you can provide me with a quick 'how-to' I can run through that and figure it out...

 

Im not dumb on tech stuff, but cable, phone and Voip are foreign concepts to me. If you were to ask me about computers - I can talk shop!  So I dont think doing the STB's would be much harder.

 

Thanks.  Im thinking it might be the signal as well... But Im not sure what is the right levels to be at...

I'm a Senior Advisor
Posts: 1,299

Re: Terminals not working right...

Signal Strength

1. Tune to any digital station.
2. Depending on the STB, you may need to use the composite, S-video or component video connection.
3. On the box itself (not using the remote), press and hold the "+" (or select) button for a few seconds , the "envelope" (mail) light will come on. (the + button is the "bulls-eye" in the middle of the 4 "arrow" keys - on newer models like the SA8300HD it's the "select" button).
4. Press the "info" key next.
5. This takes you to all kinds of information.
6. Press the right and left arrow buttons (next to the "+" button) to scroll through the pages.
7. The signal strength information is on page 5. You need to look at the QAM side. The "level" should be between -10 and +10, with zero being about optimum (for digital stations). If the level is below -10, you'll see the number change to "orange" for "warning". You may have to change splitters, cable, etc to rectify the situation. Call your service provider and they'll usually rectify with better splitters, cable, possibly an amp or a new "drop" into your house. (Interestingly, many of us have found that the SA8300HD gives "false" signal strength readings of -20. If all other readings are "normal" and you've got no other issues, do not worry about a -20 reading on the SA8300HD)
8. On the same page is the Signal/Noise ratio. The S/N ratio is good if it's at about 35 dB, although a good HD signal can be received with slightly lower numbers. If your S/N is around 30 (or less) though, that could be a source of problems.
9. You can change channels while in the diagnostic menu and see signal strengths, frequencies, etc for various channels, however, they shouldn't vary by more than a few dBs. You will notice that you won't be able to see all the information for analogue channels. It will take a few seconds for the information to refresh for the new channel, so be patient.
10. When you're done, press the exit key to exit.

Taken from devun157 @ http://www.digitalhome.ca/forum/showpost.php?p=457159&postcount=2
I'm Here A Lot
Posts: 6

Re: Terminals not working right...

Well, heres a REALLY odd occurance...

 

I got to step 3 of the list provided and my screen went black -which I thought was me entering the info section thing- and I was back into normal channels...

 

I have over 300 channels based on my subscription and I have gone through and found that all are currently working again!   I have no idea what happened or why... 

 

Now, I just have to figure out what to do with my bedroom one.  I think Im gonna grab some new splitters and give that a shot - see how that works for me.

 

Thanks for the list by the way!  I printed it off and added it to my files so I can do that again!

I'm a Senior Advisor
Posts: 1,299

Re: Terminals not working right...

You should get the splitters that show how many db they allow out each split.. They usually have ones for cable and ones for satellite.
I'm Here A Lot
Posts: 6

Re: Terminals not working right...

Which splitter is the better one??? The -3db or the -7 db ??? 

 

I was looking at both and got really really confused... so I came home and saw another post that reminded me to ask the above qustion. 

 

Im assuming the -3db since its the closest to the 0 mark...

Does the metal matter???  They had the steel coated nylon/plastic ones, a steel with gold coated threads all over the same nylon plastic...  I know for most signal stuff you go with gold - but Im not sure in this case...

 

Just want to insure I get the right stuff so I dont degrade my signal any further...

I'm a Senior Advisor
Posts: 1,299

Re: Terminals not working right...

If I remember correctly you usually use a -3db to go to the digital box. If your splitting a line that will split again you use the -7db. Pretty much those numbers are saying how much signal they will let through so you need the larger number (ignore the minus sign) if your going to split it again and the -3db goes to the digital box.

As for material the ones rogers use are steel/nylon type.. Gold in theory is better but since the connectors on the cable line aren't gold it probably won't make any difference...
I'm Here A Lot
Posts: 6

Re: Terminals not working right...

Sooo I took my one of my known working terminals and swapped it with the one in my bedroom - and it worked perfectly fine!

No issues, no problems, no nothing!

 

I was a bit annoyed by this, so I took my non-working one and went to Rogers and said it wasnt working... I asked for the model with the buttons on the front of it, but they didnt have any of those ones in stock, I got the same model as I had before, but it at least works.

 

Sooo all of my issues are resolved... Thanks for every ones help! It was a huge help and Ive saved all of this info so I can do this all over again if theres ever any other problems. 

I'm a Senior Advisor
Posts: 1,299

Re: Terminals not working right...

No Problem! Glad it worked out in the end. Too bad your local rogers stores doesn't have the newer models of the digital boxes.