I have been having problems with missing TV channels for the last few months. Based in Richmond Hill. Notable channels lost are AMC (39) and PEACH (49). Called Rogers and they sent in a tech, who measured something at the cable input and then proceeded to install new cable from the point of entry into the house. This did not solve the problem, so the tech then pronounced that the signal-to-noise level shown on the PVR (Scientific Atlanta 8300) for the problem channels was too low and that there had to be a problem with the PVR itself and that I would need to buy or rent a new one. The problem channells all seemed to be using the same carrier frequency of 507MHz. What I did not understand about this interpretation was the need to install new cable? Something must not have looked right to the tech to cause him to go to this effort?
Anyway, just over a week ago, the channels miraculously re-appeared: nothing had been done to the PVR since the original problem was observed. Everything was good for about a week and I thought thjngs were back to normal, but then at the weekend the same channels disappeared again, occasionally almost working with very pixellated images on the screen and fragmented sound.
Any ideas? Does this really sound like a malfunctioning PVR unit, or something in the Rigers signal provision?
Thanks for reading.
I myself have seen the 'not available' message, when there is not enough signal for the box to poll the other end, to see if it DOES have access to that channel.
EG: at a co workers.. where they had a spliter out of the wall one to digital box, other to a VCR. Remove the splitter, the warning went away and channels back.
So usually, something like that, is signal related. Even if you have not changed anything.. could be something as simple as a spliter has burned out, etc.. Get a tech out to check everything.
Thanks GdKitty, appointment made but I've just never seen anything like it in all the years I have had cable and digital cable.Something happened yesterday morning which may be totally irrelevant, if the cable and internet servers are separate, but my security software alerts me to when an attempt is made to change the IP address which Rogers does from time to time, I did not recognize the number range but went for it and decided to trace it afterwards and it was a Rogers IP Address from Orleans, Ontario near Ottawa where it appears Rogers has been having a lot of issues with of late. Normally of course the IP Address originates from Brantford where I live. Does this mean I am being served by a server that is farther away? Something wrong with the server here? Though I have not noticed any issues with the internet. Then I noticed last night the problem with the unavailble channels was worse than ever, more channels missing and not seeming to be returning or only for short bursts.
I just noticed Rogers has had a lot of issues and outtages lately more than it seems it has had in a long long time along with the digging I am seeing around the neighbourhood, but I guess they'll never admit that to us if something else is going on.