TV Guide Never Updates

[ChrisCross]

I still see the old fashioned guide.  The one where you can change the colors  - Roller Rink, etc.  I don't mind, but when people come to my house they always comment on it.  For some reason I never get any updates.  

***Edited Labels***

[OLDYELLR]

@ChrisCross What box do you have? What area do you live in?

[ChrisCross]

 All Rogers Technicians can suggest is to unplug for 5 minutes. Never works.  I don't mind the colorful guide actually, I'm used to it.

[Gdkitty]

Hoping ou have rebooted the box already?

Beyond that.. my guess is siganl related.. that its not communicating with the back end.

[billmcintyre]

@ChrisCross  Do you have the Scientific Atlanta 8300 box?  If so - it will NOT be getting the Navigatr guide. 

And believe it or not - if you ever try the new Navigatr interface - you may be happy to still be able to use the old (SARA) interface on the 8300 box.

If you ever DO get Navagatr - please come back here and let us know what you think of it.

[ChrisCross]

Definitely signal related.  I purchased the HDTV Box 3 years ago.  Rogers wants me to buy or rent a new box... instead of sending a technician to my home to sort out signal from basement.  I was with Bell at my other residence... they're just as indifferent.

I actually posted wondering if anyone else still got the old fashioned colorful guide.  

[billmcintyre]

So does your box say Nextbox on the front of it?  Which model box is it?

[ChrisCross]

As I pointed out in my post - I haven't received an update in 3 years.  Still with the old fashioned colour guide, blue or green or whatever colour I choose from the selection.

If I purchased a Scientific Atlanta 8300 brand new box - I'd still see the old style TV guide as it's a signal issue.

[ChrisCross]

Purchased 3 years ago.  Explorer HD.  It's the signal not the box that's the issue. 

[TheArcher]

Sounds like you  may have a Nextbox 2 (8642) with SARA firmware installed. 

Consider yourself lucky and stick with it.