I've been unable to log in to TSN GO to watch any of their on demand videos. I usually like to watch their formula 1 coverage during the week as I can't always catch the races on a Sunday, however when I try to log in to watch it tells me I must be susbscribed to TSN through my television provider. TSN is part of my subscription package, In fact I'm currently watching it on TV right now, yet it won't let me log on to their website. Has anyone had a similar problem and found a solution?
Welcome to the Community, we appreciate your post.
I am a huge F1 fan, so far Hamilton looks like the obvious frontrunner but you never know :).
May I know what device are you using to access the App? Have you tried to access TSN on demand using a computer? Are you receiving this error on more than one devices? Have you tried uninstalling/reinstalling the app to see if that fixes the issue?
I was unable to replicate the issue on my end.
Anyone else in the Community getting this error?
I searched for it on my Samsung Smart TV. It was not a native app and I had to sign in with my email address and Samsung password to install it. After that it's one of my apps and comes up when I select it. No TSN login required, not that I have one.
Thanks for confirming that for us!
We'd like to take a look at this on our end to ensure your cable subscriptions are set up properly. Please send us a Private Message to @CommunityHelps so we can get started on this for you.
If you are not familiar with our Private Messaging system please check out our Blog.
We look forward to hearing from you! 😃
Thank you for joining this conversation. We can certainly assist you with the TSN website log in; kindly answer the following;
We look forward to hearing from you soon!
Thank you for the more info about your TV package.
Are you visiting the URL, https://www.tsn.ca/tv on your computer?
If yes, when you click on "SIGN IN' on the top; you should see the following pop-up window;
You need to click on "TSN GO" and select "Rogers" as your TV Provider. Now, you should be able to enter your MyRogers credentials and sign in.
Keep us apprised.
I just tried the link (instructions in post 9) and got the message:
Sorry, your request could not go through at this time.
Please try again later.
I waited a few seconds and tried again and logged in without issue on the second attempt. I started watching a programme without a problem. I'm using Chrome on a Mac Mini.
Have you tried different browsers?
What I would like to do is to take a look at your account and ensure your cable subscriptions are set up properly. Please send us a Private Message to @CommunityHelps so we can get started on this for you.
For more information on our Private Message system, take a look at this page.
Looking forward to hearing from you!
TSN Go not working
Hi all, I log In to the TSN Go app with my Rogers account. At least I used to. Now I keep getting a message that says to contact my service provider (Rogers) and it won’t work. Can anyone explain why I can’t log in and watch. There’s nothing wrong with my login information. This is very frustrating. Please advise a solution. Thank you!
Hello and welcome to the Community @SteveK227,
I love the convenience of the on-the-go apps, just as long as they're running without any issues :).
Have you made any account changes recently that may impact your cable subscription? What happens when you try to access the service via the browser? Are you having issues access any other on-the-go apps?
Please keep us posted!
We changed to Rogers Ignite recently but the login was still working after that switch was made. No programming changes at all. It just stopped working a week ago. The same thing happens in the browser. Please help me fix it, there are games on the TSN Go App I am missing that I'm really sad about.
Thanks for your reply @SteveK227,
I don't blame you for being sad, I would be too! ☹️
It could be an issue on the backend that needs correcting. We'd love to take a look and help get this resolved for you ASAP so you don't miss another minute of your favourite programming!
We look forward to hearing from you soon. 🙂