Well if you reboot a bunch of times that msg may or may not go away. Spent 2 hours talking to support supervisor this morning about the lack of competence shown. If you get Nat Geo on 85 go look. It is broadcasting the content from 67. When I tried to report this to "support" after 5 times I had to ask for a supervisor. I understand that level one support is handled in the following fashion. Every morning the 2 or 3 people they have that have heard of Ignite get in line outside the Rogers office. Soon random people join the line and eventually go into the building and become support agents for a day.
I asked the supervisor about my tickets and found out that they were all closed. Closed but not fixed. Seems that support does not understand that something that works in Toronto may not work in Ottawa. I have the number of the senior tech from Forefront in Ottawa and when I called him to tell him the latest the laughter was loud and long.
I have file a report the BBS about paying for a service which is not delivered.
Rogers should be ashamed of how poorly the system is and how poorly they support it. Has anyone else had the its a Comcast problem rather than Rogers. I then tell them I pay Rogers not Comcast and that seems to put a silence in place as they have no written down response for that.
