TSN 4K

[lsheen6212]

OK , senior tech has left (Roger guy again never showed up).  The result is that at long last Rogers is sending this problem to Comcast.  Perhaps now that Rogers is actually trying to fix it (acknowledging the problem was the first step) we may now get some resolution.  I told the head end guy I would send this msg so that all the people on this thread would know that something is finally being done.

[David378]

Currently for the junior hockey game

TSN 4K ch 521 showing 4K banner as nothing is on the air
TSN 4K ch 515 shows “sorry there is something wrong please try again”

Sports net 4K channels are working ....like always TSN blows....

[David378]

After 10 mins of “trying again” the channel is finally working

[lsheen6212]

I stated in a previous post Rogers more acknowledges the problems. As for tsn 4k it will be fixed when it gets fixed. For the channel that reports a problem you need to reboot your box and it goes away

[Chipwell]

Got a message regarding my ticket that says they had been a delay in resolving the problem we are having and that their technical teams are working on a solution.

[GT613]

Went to neigbour house (Ottawa area) who just got Ignite TV with 4k as well. He has same issue in that all 4k channels work but tsn4k just showed the tsn4k logo screen during the Swiss-Finland game.

This has to be a Rogers issue and nothing we can do as customers. Only thing in common is we both connect via wi-fi. Haven't tried running a long ethernet cable to test, but both of us have a wifi signal is good in the settings screen.

[Chipwell]

I have all of my boxes on wired connections and still get the same problems as everyone else.

[lsheen6212]

As I have stated above on Thursday a senior tech (not the Rogers tech who was supposed to come and didn't for the second time in a row) sat with me and I showed him all the 4k problems.  He spent time there getting in touch with the Rogers head end people and they finally realize that they have problems.  The head end guy told me that Comcast was being contacted and maybe now there will be some action on these problems.  I have been on their case for two months with no "support" and the presidents office has been notified of the abysmal "support" given Ignite.

Hopefully now that the problem is acknowledged something will be done but stay tuned.  

BTW I showed the senior tech this forum thread to show him that I am not the only one with problems.  Seems that Rogers has this forum to placate its users but does not read or react to it at all.

[Chipwell]

I would definitely agree to that.

[Chipwell]

Today I got a message stating that the issue has been solved by the techs. We’ll have to wait until Jan 22 to see.