Suffering Packet loss

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raymond111
I Plan to Stick Around
Posts: 20

Re: Suffering Packet loss

Not at all.

Datalink
Resident Expert
Resident Expert
Posts: 7,367

Re: Suffering Packet loss

Ok, if this is a regular occurrence, my thoughts would be that someone in your neighbourhood might have a device connected to the network that shouldn't be connected, or, that he or she is a bandwidth hog.  In the case of a device that shouldn't be connected, that device would be transmitting data that would show up as background noise.  There might be a distinct difference in noise levels and as a result, a difference in the modem's signal to noise ratio.  I'd copy the modem's signal level table, before and after 2 am and paste the data into a document such as MS Word, so that you can compare the data.  You should be able to call tech support and ask the tech to look at the historical data.  I don't know the timeframe of that data, every minute, every five minutes, etc, etc?  In any event, it could show a difference pre to post 2 am.  

 

As for determining the presence of a bandwidth hog on the network, that's a good question.  Maybe @RogersAndy might have some ideas and tools available to see the usage overview of all users connected to a particular network card at the neighbourhood node. 



Teletran1
I've Been Around
Posts: 1

Re: Suffering Packet loss

I have been battling packet loss with Rogers for as long as I can remember.

With the Rogers Hitron router alone, I was getting dropped packets at a rate of 1-5% throughout the entire day.

I put the router into bridge mode and used my own router. Things were much better, however 3-10x throughout the day I ended up getting periods of 70% packet loss for 5-15 minutes at a time. I thought it was my router, but the result was consistent even when I swapped out my router with another 3rd party router while the Hitron modem was in bridge mode.

Surprisingly I was able to resolve my issues by placing the Hitron out of bridge mode, disabling it's wifi, both 2.4 and 5g, and leaving my 3rd party router plugged in. So basically a router connected to a router and my 3rd party router handling all wifi.

I had a difficult time getting support at times also with Rogers with even some tech support agents disconnecting the line as soon as they found out I have a 3rd party router. The Rogers Hitron modem is the worst modem I have ever used with Rogers and I wish it a miserable demise sooner rather than later.

I've been stable for 2 days with this configuration.

Good luck!
nolanbradshaw
I've Been Around
Posts: 1

Re: Suffering Packet loss

Packet loss, awful upload speeds, and random disconnects. I have had issues with Rogers Ignite150U for the past 8 months. But the past month has been almost unbearable. The packet loss, random disconnects, and uploads speeds of 0.04mbps (even when on ethernet) at some times is unusable. I currently have the Hitron CGN3ACSMR (which has been replaced by a tech previously).

 

I tried to bridge the router out to a Netgear Nighthawk AC1900 but the problem presisted. Even when connected directly to the Hitron I have issues.

 

These are my signal levels from DOCSIS WAN.

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 693000000 256QAM 6.000 23 37.636
2 579000000 256QAM 6.100 5 38.605
3 585000000 256QAM 6.100 6 38.605
4 591000000 256QAM 6.100 7 37.636
5 597000000 256QAM 6.000 8 37.636
6 603000000 256QAM 6.200 9 38.605
7 609000000 256QAM 6.000 10 37.636
8 615000000 256QAM 6.100 11 37.636
9 621000000 256QAM 5.900 12 38.605
10 633000000 256QAM 6.200 13 37.636
11 639000000 256QAM 6.200 14 37.356
12 645000000 256QAM 6.400 15 38.983
13 651000000 256QAM 6.200 16 38.605
14 657000000 256QAM 6.300 17 37.636
15 663000000 256QAM 6.200 18 38.605
16 669000000 256QAM 5.900 19 37.356
17 675000000 256QAM 6.000 20 37.636
18 681000000 256QAM 5.900 21 37.636
19 687000000 256QAM 6.000 22 37.636
20 279000000 256QAM 3.200 1 37.356
21 699000000 256QAM 6.100 24 37.636
22 705000000 256QAM 6.000 25 37.936
23 711000000 256QAM 6.200 26 37.636
24 717000000 256QAM 5.600 27 37.636

 

Upstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 36996000 ATDMA - 64QAM 44.500 4 6400000
2 13696000 ATDMA - 64QAM 50.500 1 6400000
3 30596000 ATDMA - 64QAM 46.000 3 6400000
4 23700000 ATDMA - 64QAM 48.250 2 6400000

From what I have read other people around the Toronto/Mississauga area have reported many of the same issues.

 

Does anyone have suggestions on how to get this resolved?

liquidneon
I Plan to Stick Around
Posts: 17

Re: Suffering Packet loss

I've been with Rogers for a few weeks only... switched from Bell.

I have a high end router on order since my latency has been absolutely horrendous.  

so @Teletran1 would you recommend I first try setting the Rogers Hitron to bridge mode, and use my new router for everything (wired connections and wifi connections)???

 

and if issues persist, do what you tried - turn off bridge mode, turn off 5G and 2.4G wifi... connect nothing to Hitron (incl. wired connections) and run everything via the router?? meaning the bridge mode may have issues?

TaiDuong
I've Been Around
Posts: 1

Re: Suffering Packet loss

I've been experiencing packet loss of 5-7% for the past few weeks now.  THis is major and I CANNOT do anything without experiencing frustration.  Videos get buffered constnatly, files corrupt while uploading, playing video games is a bother.  

At this point I've been through 3 technicians already and have swapped out my modem last year and just now. 

The technicians have come twice last week.  No change in the problem.   At this point I'm about to change my service over to another company.  

I'm on the 1GB line btw.  

Candyce
I've Been Around
Posts: 1

Re: Suffering Packet loss

I am experiencing the same. I completely relate to your frustration, I wish I had answers. My wifi will not stay connected for longer than 6minutes.

RogersLaura
Moderator
Moderator
Posts: 862

Re: Suffering Packet loss

Good day, @TaiDuong & @Candyce,

 

Thanks for being a part of our community and for sharing your concerns! I understand how frustrating it can be to experience sporadic packet loss or connection drops. This can be especially annoying if you are in the middle of a gaming or when streaming a video. 

 

Can you kindly confirm if you are connected via WiFi or Ethernet when the issues occur? Is this issue happening across multiple different devices? If possible, please post your current signal levels beginning from the Downstream Overview line, all the way to the bottom right hand corner of the OFDM/OFDMA section which is at the bottom of the table. 

 

If you'd like to take it a step further, please check out this knowledge based article 'Troubleshooting Latency (Wired Devices)', follow the directions to run a ping test and traceroute, and post the results here in this thread. Once done, we or one of our awesome Resident Expert's can let you know if we find anything concerning.

 

Thanks so much,

RogersLaura

88dalejrfan
I Plan to Stick Around
Posts: 86

Re: Suffering Packet loss

RNG3 Enabled. Yesterday, I experienced significant lagging/stuttering during online gaming. I opened up a PingPlotter session and had about 10% packet loss intermittently for a couple hours. 

RNG3.PNG

That seems to have since cleared itself up, and I monitored the connection overnight with no issues, but now I notice RNG3 is enabled on channel 0 instead of OFDMA. The upstream light has also gone dark blue. I'm on a CODA-4582U and was impacted by the previous OFMDA debacle between April 2020 and February 2021 (described in the daily disconnects thread). 

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 QAM256 -1.900 7 36.609
2 597000000 QAM256 -1.500 8 37.355
3 603000000 QAM256 -1.500 9 36.386
4 849000000 QAM256 3.700 2 38.605
5 855000000 QAM256 3.799 3 38.983
6 861000000 QAM256 2.799 4 38.983
7 579000000 QAM256 -3.099 5 36.386
8 585000000 QAM256 -2.400 6 36.609
9 279000000 QAM256 -4.500 1 36.386
10 609000000 QAM256 -0.799 10 37.355
11 615000000 QAM256 -0.700 11 37.355
12 621000000 QAM256 -0.200 12 37.355
13 633000000 QAM256 0.700 13 37.636
14 639000000 QAM256 1.200 14 37.355
15 645000000 QAM256 0.900 15 37.355
16 651000000 QAM256 1.700 16 37.636
17 657000000 QAM256 2.200 17 37.636
18 663000000 QAM256 2.299 18 37.636
19 669000000 QAM256 2.599 19 38.605
20 675000000 QAM256 2.700 20 37.636
21 681000000 QAM256 2.900 21 38.605
22 687000000 QAM256 3.000 22 38.605
23 693000000 QAM256 3.000 23 38.605
24 699000000 QAM256 3.200 24 38.605
25 705000000 QAM256 3.200 25 38.983
26 711000000 QAM256 3.000 26 38.605
27 717000000 QAM256 2.900 27 38.983
28 723000000 QAM256 3.000 28 38.605
29 825000000 QAM256 4.099 29 38.605
30 831000000 QAM256 3.799 30 38.605
31 837000000 QAM256 3.500 31 38.983
32 843000000 QAM256 3.500 32 38.605
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -5.000000
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38700000 64QAM 40.270 4 6400000
2 21100000 64QAM 39.260 1 3200000
3 32300000 64QAM 40.270 3 6400000
4 25900000 64QAM 39.020 2 6400000
5 0 QAM_NONE - --- 1600000
6 0 QAM_NONE - --- 1600000
7 0 QAM_NONE - --- 1600000
8 0 QAM_NONE - --- 1600000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 RNG3 0.0652 20.8101 9.6000 37.2815 29.5000 2K
1 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K

 

What is Rogers up to? 

 

 

Charles1234
I Plan to Stick Around
Posts: 14

Re: Suffering Packet loss

Anyone else play Warzone suffer packet loss? Use to be find for me but consistently for the past two weeks my character constantly stutters and I get the 3 orange square packet loss indicator on screen. No issues with streaming just gaming.