Did a reboot and they disappeared.
There were three of them this morning.
Very strange. I wonder what caused them.
Still undefined - Nextbox
Our Nextbox crashed repeatedly so we exchanged it for another about a month ago. Since then we haven't been able to get On Demand / Shomi. We have two other regular digital terminals that do get them.
The tech who visited said we don't have a signal problem, this is a problem with the Cisco Nextbox and "Engineers are aware of it." Well if they are, they're being VERY quiet about it!
There's been no communication from Rogers as top when this issue will be resolved, if ever. If this is a problem affecting a popular product, why hasn't there been a bulletin issued? Yet they still continue to sell and rent this product.
What I'd like to know is when the issue will be acknowledged and fixed instead of having Rogers blame the customer's signal, equipment, etc.?
It reminds me of the time they had me crawling under the desk unplugging my modem, typing in winipcfg, and even suggesting I reinstall my o/s when the problem turned out to be a faulty modem!
Rogers, communicate the truth to your customers please. It's called good customer service.
Background: PVR was recording around 10p, not a show I was recording -- I couldn't stop it (stop recording and erase.... it wasn't showing from "list"). In the AM, it was still recording -- I unplugged the PVR. However, the recording is not showing and space is now low. Anyway to reset the box to erase all recordings - set back to 'factory'? Of course, it was a rent to own and no longer under warranty.
Thank you, all the Rogers call person said is, sorry - your box is out of warranty, you'll have to get a new one. Sigh.