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Still having intermittent problems

rye_encoke
I'm a Regular

Will be fine for a few minutes, then drops for about 10 seconds, then on again for a few minutes then drops.  It's getting so tiring.  Anyone else in London having the same problem?

 

Can't watch any videos, can't play online game.  I can surf halfway decent because it is on a good portion of the time.

 

 

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Re: Still having intermittent problems

TeDD13
I'm a Trusted Contributor

Try doing a full reset of the Cisco. Power it off, hold reset button for 12 seconds and them turn it on again. Now default login and password should work (cusadmin and password).

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19 REPLIES 19

Re: Still having intermittent problems

TeDD13
I'm a Trusted Contributor

Does it happen with wired or wireless connection?

 

What kind of modem and/or router do you use?

Re: Still having intermittent problems

wired, no router, cisco modem

Re: Still having intermittent problems

TeDD13
I'm a Trusted Contributor

It might be a case with modem glitch or weak signal. To find out, login to your cisco modem and go to WAN status. You should look for all available channels be fully bonded. If you see one or more channels in Registering mode more than a minute - call Rogers, they will check the signal strength and make sure modem is OK.

Re: Still having intermittent problems

no idea how to do that

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